Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference Delivering differentiated customer experience at HealthEquity requires a trusted, integrated foundation of Customer Experience platforms, analytics, and data science—one that enables understanding, prioritization, action, and learning at enterprise scale. The Director, CX Platform & Data Strategy owns the CX technology and data backbone that powers customer understanding and CX decision‑making. This role ensures CX platforms, analytics, and data science operate as a single, coherent capability that leaders trust and teams act on. This leader brings deep Customer Experience platform expertise together with strong data science fluency, enabling faster, more confident decisions grounded in customer and business outcomes. Agentic CX implementation experience is a must to enable unification of VOC Signals and democratize insights and decisions at scale. What you’ll be doing - The Director is accountable for designing, operating, and evolving the systems and data that enable HealthEquity to understand customers and act decisively. - This role leads the strategy and execution of CX platforms supporting Voice of Customer, journey analytics, and closed‑loop action. Platforms are designed not as passive insight repositories, but as systems that reflect how leaders prioritize and how teams execute against customer problems. - With strong data science fluency, this leader partners directly with analysts, data scientists, and engineers to shape analytical approaches, review models, and translate complex data into insights that drive prioritization and action. This includes ensuring analytics are interpretable, financially grounded, and tied to customer and business outcomes. - The role owns CX data quality, integration, and governance across structured and unstructured sources while aligning with enterprise data architecture. Just as importantly, it ensures analytics reduce ambiguity rather than create it—enabling faster, more confident decisions. - This is a hands‑on leadership role requiring direct engagement in platform strategy, analytical review, data prioritization, agentic CX delivery and executive decision support. What you will need to be successful - Bachelor’s degree required; degree in analytics, data science, or related field preferred - 8+ years of experience in CX platforms, analytics, or data strategy - Agentic CX delivery - Deep familiarity with CX platforms and journey analytics tools - Strong grounding in data science concepts and applied analytics - Ability to translate data into CX and business decisions #LI-Remote This is a remote position. Salary Range $137500.00 To $182000.00 / year Benefits & Perks The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including: - Medical, dental, and vision - HSA contribution and match - Dependent care FSA match - Uncapped paid time off - Paid parental leave - 401(k) match - Personal and healthcare financial literacy programs - Ongoing education & tuition assistance - Gym and fitness reimbursement - Wellness program incentives Why work with HealthEquity HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more. You belong at HealthEquity! HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity – you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity’s applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page. HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot’s AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot. At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together. As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity. HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission Architect responsible for designing enterprise-scale data solutions within engagements, guiding technical direction, and ensuring high standards of performance, security, and scalability. Architects maintain primary depth in one core area (between Data Platform Development and Data Migration & Modernization) while maintaining architectural awareness across both. Your Qualifications Key Responsibilities: - Lead architectural design for data platforms or modernization programs - Ensure technical viability, scalability, and production readiness - Communicate architectural decisions and trade-offs clearly - Produce architectural documentation, assessments, and roadmaps Required Technical Qualifications Platform Architecture Focus: - End-to-end modern data platform architecture design (lakehouse, ingestion, processing, access layers) - Experience architecting scalable cloud-native systems - Advanced distributed processing and streaming architectures - Platform security, networking, and automation - Cost estimation and performance optimization Migration & Modernization Architecture Focus: - Leading multi-database migration and modernization initiatives - Deep expertise in OLTP/OLAP system design and schema evolution - Advanced performance tuning, HA/DR, and security patterns - Cloud-native database architecture across managed services - Migration strategy, cutover planning, and risk mitigation Across Both: - Architecture documentation and standards enforcement - IaC and automation strategy - FinOps-aligned design Experience Requirements - 6+ years in data engineering, database engineering, or architecture roles - 3+ years designing cloud-based data solutions Language Advanced English (minimum C1). Benefits - 100% remote work - Generous holidays and flexible PTO - Competitive phantom equity - Paid for exams and certifications - Peer bonus awards - State of the art laptop and tools - Equipment & Office Stipend - Individual professional development plan - Annual stipend for Learning and Development - Work with an amazing worldwide team and in an incredible corporate culture This role may require up to 25% travel, depending on business needs. NOTE: We’re unable to provide visa sponsorship now or at any time in the future. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission At Caylent, a Senior Data Architect works as an integral part of a cross-functional delivery team to implement design data management solutions on the AWS cloud for our customers. You will design and document the data architecture, data transformations and warehousing scheme and provide guidance to the engineers performing the hands-on implementation of your designs. You will participate in daily standup meetings with your team and bi-weekly agile ceremonies with the customer. Your manager will have a weekly 1:1 with you to help guide you in your career and make the most of your time at Caylent. Your Assignment - Work with a team to deliver top-quality data solutions on AWS for customers - Participate in daily standup meetings and address technical issues - Design, optimization and migration of relational databases - Lead and help engineers without any direct supervision Your Qualifications - Design and implementation of at least three of these: - ETL, Orchestration and CI/CD pipelines - SQL databases, Stored Procedures and Query optimization - Analytics and visualization - MDM and Data Governance - Design and implementation of at least two of these on AWS: - High Availability (HA) solutions, read/write replicas and optimization - RDS and Aurora performance tuning - Large scale application migration and modernization with a heavy focus on DB - Security, access controls and governance on cloud - Expert-level understanding of Data Warehouses, RDBMSs like Redshift, Snowflake, Postgres, MySQL - Experience with IaC tools such as CloudFormation, CDK, Terraform, and CI/CD tools - Experience with AWS Glue, Lambda, SDK - Excellent written and verbal communication skills Benefits - 100% remote work, either from home or in a shared workspace - Generous holidays and unlimited flexible PTO - Paid for exams and certifications - Peer bonus awards - State of the art laptop and tools - Equipment & Office Stipend - Individual professional development plan - Work with an amazing worldwide team and in an incredible corporate culture NOTE: We’re unable to provide visa sponsorship now or at any time in the future. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien! The Mission At Caylent, a Senior Data Architect works as an integral part of a cross-functional delivery team to implement design data management solutions on the AWS cloud for our customers. You will design and document the data architecture, data transformations and warehousing scheme and provide guidance to the engineers performing the hands-on implementation of your designs. You will participate in daily standup meetings with your team and bi-weekly agile ceremonies with the customer. Your manager will have a weekly 1:1 with you to help guide you in your career and make the most of your time at Caylent. Your Assignment - Work with a team to deliver top-quality data solutions on AWS for customers - Participate in daily standup meetings and address technical issues - Design, optimization and migration of relational databases - Lead and help engineers without any direct supervision Your Qualifications - Design and implementation of at least three of these: - ETL, Orchestration and CI/CD pipelines - SQL databases, Stored Procedures and Query optimization - Analytics and visualization - MDM and Data Governance - Design and implementation of at least two of these on AWS: - High Availability (HA) solutions, read/write replicas and optimization - RDS and Aurora performance tuning - Large scale application migration and modernization with a heavy focus on DB - Security, access controls and governance on cloud - Expert-level understanding of Data Warehouses, RDBMSs like Redshift, Snowflake, Postgres, MySQL - Experience with IaC tools such as CloudFormation, CDK, Terraform, and CI/CD tools - Experience with AWS Glue, Lambda, SDK - Excellent written and verbal communication skills Benefits - 100% remote work - Medical Insurance for you and eligible dependents - Generous holidays and flexible PTO - Competitive phantom equity - Paid for exams and certifications - Peer bonus awards - State of the art laptop and tools - Equipment & Office Stipend - Individual professional development plan - Annual stipend for Learning and Development - Work with an amazing worldwide team and in an incredible corporate culture Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com. NOTE: We’re unable to provide visa sponsorship now or at any time in the future. At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com Caylent is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.