• Field incoming calls, chats, and emails into our support team • Consult with customers to understand their business and recommend best practices in the use of the software • Nurture customer relationships to build trust • Participate in the ongoing creation and updating of best practices for role and department • Operate across department boundaries • Consistently increase your knowledge of the software and the industry • Collaborate with other departments when necessary to help the customer be successful • Help Customer become an expert on the product which includes using all features to the fullest.

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. This position is remote and the hours are 8:00am - 5:00pm CST, Monday-Friday. Position Purpose: Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support. - Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns - Escalates calls in the event providers are unable to deliver solutions - Serves as the front-line support on various member and/or provider inquiries, requests, or concerns - Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers - Maintains performance and quality standards based on established contact center metrics - Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility) - Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications - Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience in a contact center environment preferred. Pay Range: $17.84 - $28.02 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Position Summary Our sister company, Rural Metro Fire, is searching for a qualified Customer Service Representative. The Rural Metro Fire Customer Service Representative (CSR) will be the first point of contact for their members, ensuring a positive experience through timely account updates, clear communication, and exceptional service. You'll also support special projects and collaborate with team members to meet performance goals. Essential Functions - Customer Interaction - Demonstrate strong verbal communication and active listening skills. - Answer and return inbound calls, resolve inquiries, and provide accurate information about products and services. - Assist customers with account updates, billing questions, and membership details. - Administrative Support - Maintain detailed and accurate records in the membership billing system. - Participate in outbound calls for billing collections and follow-up. - Team Collaboration - Work closely with colleagues to resolve issues and ensure positive, productive communication. - Support cross-training initiatives and assist other team members when needed. - Compliance - Adhere to company policies, confidentiality standards, and information security protocols. - Perform other duties as assigned by management. Qualifications - High School Diploma or equivalent required. - Proficiency with Microsoft Office Suite. - Strong oral, written, and interpersonal communication skills. - Ability to work independently in a remote environment with reliable internet access. - Bilingual skills are a plus. - Previous customer service or call center experience preferred. Compensation & Benefits - Target pay: $16.00 - $22.00 per hour. - Comprehensive benefits package including health insurance, paid time off, and training opportunities. Position Disclaimer This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their supervisor. This document provides an overview of the position currently available and is not an employment contract. RMF reserves the right to modify position responsibilities or position descriptions at any time. Employment with RMF is at-will and either party can terminate the employment relationship at any time with or without cause and with or without notice within the confines of federal and state law. Rural Metro Fire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Maintain good customer relations both on the phone and in person • Gather information from customers to help identify and solve problems • Confirm, schedule, and reschedule services for the customer • Set sales appointments for new customers • Answer billing questions • Complete general clerical duties as assigned • Work as a team with Service and Sales • Sell the value of our services and suggest upgrades to service • Smile while talking on the phone