Role Description The Liability Claims Processor at DriveWhip provides end-to-end remote support for customers throughout the vehicle lifecycle, with a primary focus on handling liability claims. This role involves: - Investigating and managing assigned liability claims, including third-party property damage and straightforward liability exposures. - Communicating with customers, claimants, and insurance carriers to gather information and coordinate claim resolution. - Reviewing accident-related documentation (photos, reports, statements, estimates) and maintaining accurate claim records. - Coordinating claim filings with third-party carriers and tracking claims through resolution. - Escalating complex claims (e.g., bodily injury or litigation) to senior team members as needed. - Assisting customers with vehicle-related concerns including incidents, maintenance, and service requests. - Coordinating with vendors, repair shops, and towing providers to support claim and service resolution. - Maintaining accurate documentation of all interactions, claims, and vehicle updates in internal systems. - Following up on claims, repairs, invoices, and payments to ensure timely completion. Qualifications - Ability to work independently in a remote environment with reliable internet and equipment. - Availability to manage communications and follow-ups during assigned hours. - Experience in liability claims, insurance, or customer service preferred. Requirements - Strong written and verbal communication skills. - Excellent attention to detail and organizational skills. - Analytical and problem-solving abilities, particularly in claims evaluation. - Ability to handle sensitive situations professionally. - Proficiency in CRM systems, spreadsheets, and communication tools. - Ability to multitask and manage multiple claims simultaneously in a remote setting. Benefits - Salary: $7.00 Physical Demands - Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time. - Manual dexterity to operate a typical desktop computing workstation. - Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.

Title: Claims Supervisor - Workers Compensation Location: - Baton Rouge, Louisiana - Claims - 49303 - $76,000 - $108,500 - Fully Remote Worker Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Role specifics: • Jurisdictions: AR, LA, MS • Licenses: AR, LA, MS • This role is eligible for fully remote work. How you'll make an impact Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service. Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices. Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement. Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency. Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service. Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner. Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development. About You Ideal candidates for this position will have: • Claims Background: Workers Compensation • Prior leadership experience: 10+ years, including 2+ years of supervisory experience • Jurisdictional Experience: AR, LA, MS Required Qualifications: • High School Diploma • Minimum of 10 years related claims experience • Appropriately licensed and/or certified in all states in which claims are being handled • Knowledge of all team member related functions Desired: • Bachelor's Degree #LI-KD1 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Evaluate and adjust claims for payment, maintain timely contact with insureds, develop professional relationships with vendors, and process claims efficiently while adhering to company procedures and ensuring customer satisfaction.

Description AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed. Summary: Reports directly to the unit Claims Supervisor and may be called upon to provide technical backup in the absence of the Claims Supervisor. In accordance with applicable statutes and in keeping with company rules, regulations, and established performance objectives, is responsible for effectively managing to conclusion an assigned inventory of claim files that may include cases of extreme complexity or with unique or unusual issues. Essential Duties and Responsibilities: - Perform a three-point contact on all new losses within 24 hours of receipt of the claim to include the claimant, employer, and treating physician to document relevant facts surrounding the incident itself as well as disability and treatment status. - Thoroughly and accurately document ongoing case facts and relevant information necessary for establishing compensability, the need for disability payments, the use of vendors, medical and expense payments, and what is being done to move the case toward closure. - Assure that all assigned indemnity claims have an up to date plan of action outlining activities and actions anticipated for ultimately resolving the claim. - Form a partnership with the medical case manager to maximize early return to work potential thereby reducing the need for extended disability payments, vocational rehabilitation, and other protracted claims costs. - Initiate the referral to the SIU of cases with suspected fraud. - Aggressively pursue subrogation from culpable third parties, contributions on multiple defendant cases, and apportionment when there is pre-existing disability. - Assure that the claim file is handled totally in accordance with applicable statutes as well as in-force service contracts and company guidelines. - Review and approve all vocational rehabilitation plans. - Establish, monitor, and adjust monetary case reserves when warranted and in strict accordance with assigned authority levels. - Review all medical bills for appropriateness prior to referral to InterMed for payment and posting to the claim file. - Exhibit and maintain a courteous and helpful attitude and project a professional image on behalf of the company. - Respond to telephone messages and inquiries within 24 hours of receipt and to written inquiries within one week of receipt. - Requires a working knowledge of the Labor Code of the State of California as it pertains to workers compensation claims and the legal requirements for handling them. - Litigation management - Direct, manage, and control the litigation process. - Handles other duties and tasks as deemed appropriate by the Supervisor or Manager. Requirements Competency: To perform the job successfully, an individual should demonstrate the following competencies: - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. - Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Team Work - Supports everyone's efforts to succeed. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university; at least seven years related experience and/or training; or equivalent combination of education and experience. Requires a high degree of claims handling expertise to include a minimum of at least five years experience managing indemnity cases, many with complex or high potential subrogation, rehabilitation, medical management, and/or legal issues & possess an SIP certificate. Salary Range: The salary range listed is an estimate. Actual compensation will be determined based on several factors such as a candidate’s experience, qualifications, skill set, and work location. Benefits: We take care of our people so they can take care of their work and their teams. AvonRisk offers a competitive, people first benefits package designed to support your health, financial security, and career growth, including:first benefits package designed to support your health, financial security, and career growth, including: - Comprehensive medical, dental, and vision benefits - Company contributions to HSA and FSA plans - Employer paid life and disability insurancepaid life and disability insurance - 401(k) with company match - Paid time off (PTO) and company paid holidays - Learning and development opportunities that support real career advancement - Employee assistance resources and a supportive culture that values balance and wellbeing We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.