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Gruve

Data to Possibilities

Technical Support Specialist

Game EngineerSoftware EngineerFull TimeRemoteSeniorTeam 201-500Since 2024H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

61 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expExperience acceptedEnglishSalesforceUnity

Job Description

Technical Support Specialist

Gruve

• Assist clinical laboratories that use the Unity software suite to provide the best care possible to their physicians and patients. • Handle customer calls for requests and complaints as per procedures; meet or exceed performance metrics. • Take ownership of customer relationships and promptly resolve Unity software issues. • Log and document cases in Salesforce (SFDC) Lightning CRM and manage them through to resolution and closure. • Learn and master the Unity software product offerings and understand how they benefit customers.

Job Requirements

  • Bachelor’s degree in IT, computer science, or a related technical field -OR- an associate’s degree in a related field with at least 3 years of relevant experience.
  • Minimum of 3 years of customer service or call center experience.
  • Strong English communication skills (written and verbal).
  • Willingness to work U.S. service hours (Monday–Friday, 5 AM–4 PM Pacific Time).
  • Strong problem-solving skills with a customer-focused approach.

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Remote work options
  • Professional development opportunities

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