Title: Travel Consultant with German and English Location: Poland Full time job requisition id J-79475 Job Description: Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate clients in German and English. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT! What You'll Do - Advise and arrange travel for corporate business customers (both individuals and groups) - Educate customers on travel options including air, road, rail, and accommodations - Use various Global Distribution Systems (GDSs), including Amadeus. Training will be provided - Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements - Use positive telephone service techniques and act on special customer requests - Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We're Looking For - Professional communication in both German (C1/C2) and English (B2) required - Min. 6 months of experience in customer service preferred - Skilled communicator across multiple channels (Email/Phone) - Passion for excellence in client service, including proactive anticipation of needs - Act with integrity, and look after personal traveler information - Teamwork and openness to feedback - Open to learning and using new technology This is a 100% remote role (based in Poland). We provide a 2-month training after you join us. The first and the last week of the training takes place in our office in Warsaw (accommodation and transport covered by the company). Work hours are Monday to Friday (8:00-18:00, on rotation basis, 40h per week), following the German holiday calendar. #AmexGBTJobs Location Poland The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. - Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. - Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. - Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. - And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.