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Merging Digital and In-Clinic MSK Care
Physical Therapy Customer Success Manager
Location
United States
Posted
70 days ago
Salary
$80K - $100K / year
Seniority
Mid Level
Job Description
Physical Therapy Customer Success Manager
Limber
• Traveling to partner clinics (up to 80% travel) to build and maintain strong clinician relationships • Identify challenges to adoption and collaborate with clinic teams to implement tailored solutions • Deliver in-person support, coaching, and training to clinicians, regional and clinic leadership, and front-office staff on Limber workflows and platform tools • Analyze usage metrics and develop strategic action plans to improve performance and engagement • Serve as the on-the-ground voice of the clinician, surfacing feedback to internal teams to inform product and operational improvements • Track visit outcomes and progress against client KPIs in a structured and organized way • Support new client go-lives and implementation initiatives in the field
Job Requirements
- Licensed Physical Therapist or Occupational Therapist
- Travel Requirement: Up to 80% *total* travel. Plan to split travel time between overnight stays and daily visits via vehicle/mass transit.
- 2-5 years of clinical experience preferred; 2 years of outpatient clinic experience required
- Excellent interpersonal and communication skills - you excel in building new relationships and have the characteristics to thrive in a coaching and training role
- Passion for innovation and improving care for patients - you bring exceptional enthusiasm to work every day
- Self-starter with the ability to work independently while remaining highly accountable
- Strong problem-solving skills and ability to adapt in real time
- Highly motivated by performance and commission-based earning structures
- Comfortable with extensive travel— mix of air travel and driving (miles will be reimbursed at the applicable IRS reimbursement rate)
- An active driver's license in good standing is required
- Must have reliable access to a major airport for regional travel
- Bonus: Familiarity with musculoskeletal care delivery, remote therapeutic monitoring, EHRs, or digital health platforms
Benefits
- Comprehensive benefits include medical, dental, and vision insurance
- Prescription coverage
- Disability and life insurance
- FSA & HSA accounts
- Employee Assistance Program
- 401(k) plan with company matching
- Parental leave
- Unlimited PTO
- 10 company holidays
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Patient access Associate - Remote Position
LCMC HealthEight hospitals + dozens of New Orleans area clinics and practices, all focused on keeping you well.
Your job is more than a job Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. 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Ensures all required forms are completed and other paperwork/documents are gathered and accurate: - Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. - Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. - Scans ID’s, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy. - Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. - Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. - Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. Performs financial analysis of each case and informs patient of financial responsibility: - Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. - Attempts to collect payment at point of service for both copayments and residual payments. - Provides patient information on LCMC’s financial assistance programs and/or refers patients to financial counselors as needed. - Maximizes point-of-service collection, meeting established registration collection goals. Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: - Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. - Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. - Provides directions to applicable areas of interest whether over of the phone or in-person. - Schedules and reschedules appointment for patients as needed. Balances cash drawer daily and prepares cash long at the end of the shift when applicable: - Balances cash drawer daily and accounts for shortages/overages/account posting errors. - Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. - Makes department copies and reports unreconciled monies/deposits supervisor. - Follows facility cash drawer policy as applicable. - Completes and meets all job-related facility specific of LCMC requirements. EDUCATION/EXPERIENCE QUALIFICATIONS - Required: High School Diploma/GED or equivalent OR 2 years of work experience. 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Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems – it’s all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
Physical Therapist - Elizabethville, PA
FOX RehabilitationFox Rehabilitation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Physical Therapist – Elizabethville, PA FOX Rehabilitation is growing in Elizabethville, PA, and we’re looking for passionate, licensed Physical Therapists who want to deliver exceptional one-on-one care to older adults right where they live. Whether treating in private residences or within Senior Living Communities, you’ll help patients improve mobility, independence, and quality of life through our signature Geriatric House Calls™ model. This opportunity is ideal for Physical Therapists who value autonomy, flexibility, and truly meaningful patient outcomes, while enjoying the freedom to create and manage your own treatment schedule and build strong, lasting patient relationships. FOX clinicians may also incorporate telehealth and other forms of virtual care into their schedules, allowing for greater flexibility, improved continuity of care, and the ability to support more patients. If you're searching for a high-impact PT role that allows you to positively impact the lives of the communities we serve, FOX is the right fit for you! Responsibilities - Provide one-on-one physical therapy to older adults wherever they call home (Private residences, Senior Living Communities, Independent Living, Assisted Living, Memory Care) - Perform evaluations, develop individualized plans of care, and deliver evidence-based treatment - Deliver therapy sessions that support patient wellness, longevity, mobility, and functional independence - Document effectively within FOX’s EMR system in accordance with regulatory standards - Collaborate with an interdisciplinary team of PTs, OTs, SLPs, and Fitness Specialists - Educate patients, caregivers, and senior living staff to promote safety, function, and aging in place - Provide telehealth / virtual care when appropriate to extend access and flexibility Why Join FOX Rehabilitation? FOX Rehabilitation is a clinician-operated practice rooted in meaningful relationships, evidence-based care, and a mission to abolish ageism. You’ll be supported by leaders who understand clinical work, because they’ve lived it. 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Physical Therapist - Shrewsbury, PA
FOX RehabilitationFox Rehabilitation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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FOX Rehabilitation is a clinician-operated practice rooted in meaningful relationships, evidence-based care, and a mission to abolish ageism. You’ll be supported by leaders who understand clinical work, because they’ve lived it. 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Drug Shortage Pharmacist MGB
Mass General BrighamMass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a heal
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The MGB Drug Shortage Pharmacist will lead the MGB Pharmacy efforts to identify, manage, and mitigate medication shortages across MGB. Working collaboratively with other clinicians, the pharmacist will proactively identify potential areas of concern, monitor any at-risk medications, and develop a plan to mitigate the impacts of these shortages across MGB. This role will also directly support the free drug program and support MGH in its drug shortage needs. Qualifications Essential Functions: -Proactively track and monitor potential and current medication shortages from internal team members, wholesalers, and national databases. -Organize drug procurement and distribution of products within MGB for products that are actively in drug shortage or expected to be in shortage to limit the impacts of this on our patients. -Collaborate with supply chain teams to optimize purchases before and during shortages, maximizing allocations and available supply. -Lead MGB Pharmacy drug shortage meetings to provide updates on current and at-risk shortage medications. -Partner with clinical teams to ensure appropriate clinical alternatives are being implemented in a timely manner. -Coordinate free drug program, including implementation, monitoring, and rollout of new and existing products throughout the system to maximize benefit. -Design and implement systems to track drug shortages throughout the organization. -Collaborate closely with Emergency Preparedness Team and Office of the Chief Medical Officer to design and implement escalation protocols for drug shortages. -Provide additional support and coordination with MGH and BWH on their drug shortage needs. Education Doctor of Pharmacy Pharmacy or Equivalent required Can this role accept experience in lieu of a degree? No Does this position require Patient Care? No Licenses and Credentials Pharmacist Licensed in Massachusetts Experience Experience in hospital pharmacy operations required Experience with pharmacy procurement, inventory, and supply chain systems 5-7 years required and Experience in a Clinical Pharmacy role, demonstrating advanced clinical knowledge and expertise 5-7 years required Knowledge, Skills and Abilities - Ability to work with multiple teams, manage numerous tasks, and triage responses as needed before and during significant drug shortages. Must have familiarity with pharmacy procurement, inventory, and supply chain systems. - Must possess critical thinking skills to provide near real-time feedback to other stakeholders and form teams in response to the ongoing drug shortage. - Demonstrated skills required to develop a mitigation plan across multiple clinical teams. - Knowledge of pharmacy laws and regulations to operationalize drug shortage responses. - Skilled at developing multi-faceted mitigation plans that balance clinical, operational, and financial needs. - Detail-oriented in order to track, escalate, and present updates on potential or ongoing drug shortages. - Must complete a minimum of 20 continuing education credits per year to maintain license(s). 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Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.


