• Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services. • Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec. • Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures. • Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. • Must be able to determine the customer’s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer’s inquiry. • Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. • Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family. • Must be able to research, identify and explain problems and resolutions in a minimum amount of time. • Other task performed as required.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary As an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with social determinants of health (SDoH) needs and stable health conditions. The CMS collaborates closely with the Registered Nurse Care Manager, Care Coordinator, Social Worker, and other interdisciplinary care team participants to support the member in maintaining optimal health. This is achieved by evaluating the members’ needs through the completion of the annual Health Risk Assessment Survey, addressing SDoH needs, and closing gaps in preventative and health maintenance care. Key Responsibilities - Telephonic Engagement: Dedicate 50-75% of the day to engaging with members and coordinating their care. - Member Outreach: Utilize all available resources to connect with and engage “hard-to-reach” members. - Care Planning: Partner with members to develop individualized care plans that encompass goals and interventions to meet their identified needs. - Documentation: Maintain meticulous documentation of care management activities in the member’s electronic health record. - Collaboration: Work with the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member’s stable health condition. - Resource Connection: Identify and connect members with health plan benefits and community resources. - Regulatory Compliance: Meet regulatory requirements within specified timelines. - Consults with the Care Manager RN within the Care Team for clinical knowledge, medication regimes, and supportive clinical decision making - Collaborates and leverages the Care Manager RN clinical expertise to ensure members’ needs are adequately addressed. - Additional Responsibilities: Support team objectives, enhance operational efficiency, and ensure delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members. Essential Competencies and Functions - Performance Metrics: Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements. - Professional Conduct: Conduct oneself with integrity, professionalism, and self-direction. - Care Management Knowledge: Experience or willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care. - Community Resources: Familiarity with community resources and services. - Healthcare Technology: Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records. - Collaboration: Maintain strong collaborative and professional relationships with members and colleagues. - Communication Skills: Communicate effectively, both verbally and in writing. - Customer Service: Excellent customer service and engagement skills. Required Qualifications - 2+ years of experience in a health-related field - 2+ years of customer service experience - Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, Outlook, OneNote, Teams) and ability to effectively utilize these tools within the CMS role. - Work Environment: Access to a private, dedicated space to conduct work effectively to meet the requirements of the position. Preferred Qualifications - Experience providing care management for Medicare and/or Medicaid members - Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health - Experience conducting health-related assessments and facilitating the care planning processes - Bilingual skills, especially English-Spanish Education Required: - Associate’s degree with relevant experience in a health care-related field Or - Practical Nurse degree/certificate with active state licensure. Preferred: - Bachelor’s degree in healthcare or a related field Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $44.99 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/10/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Friday 4:30pm-8:30pm Saturday 7am-3pm Sunday 7am-3pm The RN, Triage provides telephonic support to patients and families. The RN, Triage will establish and maintain positive relationships with team members, patients/families and referral resources. Qualifications: - Current Florida or multi-state license to practice as an RN, and ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license. - Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire. - Minimum of one (1) year nursing experience; hospice or hospital experience preferred - Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system - Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred - Excellent critical decision making and problem-solving skills - Excellent clinical and assessment skills - Ability to use equipment with visual and auditory mechanisms - Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines - Ability to effectively handle stressful situations professionally and calmly with exceptional customer service - Strong patient service skills - Information seeking / probing skills - Accurate knowledge transfer - Listening, understanding, and responding - Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits - Ability to work in a cooperative team environment - Able to exhibit a sense of urgency in daily work activities - Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills - Available to work shifts to accommodate extended hours of operation as scheduled - Ability to perform sedentary work with frequent interruptions - Ability to manage the emotional stress of working with and caring for terminally ill patients and their families - Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations Competencies: - Satisfactorily complete competency requirements for this position. Responsibilities of all employees: - Represent the Company professionally at all times through care delivered and/or services provided to all clients. - Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse. - Comply with Company policies, procedures and standard practices. - Observe the Company's health, safety and security practices. - Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. - Use resources in a fiscally responsible manner. - Promote the Company through participation in community and professional organizations. - Participate proactively in improving performance at the organizational, departmental and individual levels. - Improve own professional knowledge and skill level. - Advance electronic media skills. - Support Company research and educational activities. - Share expertise with coworkers both formally and informally. - Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: - Triages phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills. - Provides telephone advice and education for patient needs. - Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services. Positively promotes and clearly explains benefits of Chapters Health System’s services. Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate. - Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. - Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). - Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested. - Assists the patient and family to achieve the desired comfort levels. - Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. - Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG). - Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction. - During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency. - Performs other duties as assigned. Compensation Pay Range: $32.69 - $51.08 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Pay - $20/hourly We are hiring for the May Class! Interviews will start middle of February. Work Schedule: Shifts are assigned between 9:00 a.m. and 1:30 p.m. local time. Shifts beginning at 12:30 p.m. or later receive a 10% shift differential. Training starts May 4th, 2026 Incentives: - Employees scheduled to work a standard full-time shift that begins after 12:30 PM (local time) are eligible for a 10% pay incentive. - This role qualifies for a 10% Spanish bilingual pay incentive once training is completed and a Spanish language assessment is passed. Basic Qualifications - High school diploma or equivalent - Typically, at least 18 months of customer service or related experience Preferred Skills/Experience - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications This is a remote position with preference for candidates residing near the following hubs: - Cincinnati, OH - Milwaukee, WI - Fargo, ND - Knoxville, TN - Twin Cities, MN - St. Louis, MO - Owensboro, KY - Atlanta, GA - Charlotte, NC - Oshkosh, WI - Dallas, TX - Phoenix/Tempe, AZ - Portland, OR Location expectations This role is designated as U.S. home-based remote. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.