Crisis & Referral Specialist
Location
United States
Posted
77 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Crisis & Referral Specialist
Elevance Health
Anticipated End Date: 2026-05-29 Position Title: Crisis & Referral Specialist Job Description: Crisis & Referral Specialist Location : Seeking candidates that reside in the state of Georgia. Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Schedule : We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24-hour call center, we are hiring for all shifts to include weekends and holidays. Training will be conducted Monday-Friday 10:00am-6:30pm EST. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. The Crisis & Referral Specialist is responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action. How you will make an impact : - Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis. - Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others. - Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual. - Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria. - Provides linkage follow-up as directed to assure individual accessed services. - Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems. - Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations. Minimum Requirements : - Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities & Experiences : - BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. - Call Center experience preferred. - Crisis experience preferred. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Healthcare Role (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
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PfizerPfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Why Patients Need You Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients. What You Will Achieve The Rare Disease, Area Rare Cardiac Specialists (ARCS), will target health care providers (HCPs), spanning general cardiology, across IDN/Health Systems, group practice accounts, other. In this role, this individual will primarily be responsible for the execution of ATTR-CM disease awareness with appropriate customer stakeholders, working closely with the Cardiac Account Specialist (CAS) to ensure seamless customer interactions throughout the patient journey. The role will report into the Area Business Manager (ABM). 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How You Will Achieve It Account Planning Collaboration - Prioritize customers opportunities and projects to maximize impact; leveraging all available data sets and stakeholder input to inform optimal decision making via the target lists provided - Develop territory business objectives (business plans) and define key performance metrics that are aligned to brand objectives thus meeting/exceeding goals via the prioritized customer target lists - Maintain active customer profiles, plans and data sets via company planning resources - Continually evaluate and refine call planning to optimize schedule based on unique local territory factors such as access, geographic span, collaborative commitments, and customer alerts via targets identified via prioritization per ABM direction Hybrid Execution / Advanced Selling Skills - Utilize advanced selling skills and approaches (e.g., PSSF) - Understands complex selling environment within each local market the ARC is overlaid to support - Utilize approved brand messaging via PSSF to align with customer priorities; tailor messaging based on segment and/or individual customer needs - Appropriately adapts messaging in complex selling environment - Partners with customers to connect Pfizer resources and services to better meet the needs of their patients. - Grow and maintain relationships with appropriate stakeholders and decision makers - Build an in-depth understanding of local market factors and customer landscape - Possess an in-depth expertise in the ATTR-CM disease area, the diagnostic procedures related to ATTR-CM and related diseases, and the Vyndamax clinical profile (as appropriate) - Educate customers on the ATTR-CM disease in order to raise disease awareness - Educate customers on the diagnostic procedures (through approved messaging/resources) related to ATTR-CM to support patient identification and treatment - Demonstrate brand value proposition as a solution to customer and patient needs (per indications) - Implement approved marketing educational programs across customer segments and present approved materials to deliver value added messaging in a compelling and compliant manner where applicable/appropriate. - Demonstrate change agility in the ever-changing marketplace/landscape; effectively cope with change and decide to act without having all the details. Coordination - Coordinate with other customer facing teams to elevate the customer experience - Coordinate with other Subject Matter Experts (SME’s) where, when, & how appropriate to accelerate our internal approach to meet our customers needs. - Coordination primarily with the CAS’ that the ARCS prioritized target lists overlay and with the Rare Disease ROC (Cross Functional Account Team) Members where/when appropriate/compliant (i.e. Key Account Managers) per CAS/ARCS coordination Demonstrates Business Acumen - Proactively gathers insights from customers and understands the impact of changing market dynamics. Connects insights gathered from different customers to anticipate business opportunities / threats across local markets. - Demonstrate an in-depth understanding of all available market/customer data by utilizing available reports and applying insights in local planning - Act decisively by prioritizing resource utilization to meet customer needs Professional Development - Pursue individual learning opportunities and look for ways to build, challenge, and add value in current assignments - Understand and manage own interpersonal strengths and limitations and recognizes how others are responding to their behaviors. - Be coachable and committed to elevating individual capabilities Culture & Values - Coordinate and collaborate with CAS and other colleagues (local and HQ – where appropriate via ‘Ways of Working’) to deliver appropriate resources to local customers. - Emulates best practices and shares customer insights, contributing valuable perspective to colleagues across the Area. - Proactively engage leadership to drive innovation and new approaches that help exceed business objectives. - Facilitates open and honest conversations with peers and leaders and provides candid, actionable, and solutions focused feedback - Ensure effective and compliant utilization of promotional materials. - Ensure successful, compliant selling activities of in-line products - Complies with all Corporate Policies and Procedures, while conducting all job-related activities with integrity and adherence to Pfizer's high standards of business conduct. MUST-HAVE - Minimum of 3 years of previous pharmaceutical, biotech, or medical device sales experience - Bachelor's Degree required OR an associate’s degree with 8+ years of experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience. - Demonstrated ability to formulate, develop, write, communicate, and monitor the execution of Territory business plans - Demonstrated history of strong teamwork / collaboration - Strong analytical skills are required with a demonstrated history of applying market / customer insights to inform sales planning and execution; demonstrated track record of assessing customer (Account and/or HCP) needs and bringing relevant and appropriate tools / resources to drive performance - Consistently follows and supports company policies - Valid US driver’s license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired. NICE-TO-HAVE - Rare Disease and/or Specialty Cardiovascular experience and expertise strongly preferred - Product launch experience preferred - Hospital Sales experience preferred - Experience calling on large academic centers and hospital systems PHYSICAL/MENTAL REQUIREMENTS Ability to travel domestically and stay overnight as necessary. Valid US driver’s license and a driving record in compliance with company standards required NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS 2-3 overnights maybe required per month Other Job Details: Last Day to Apply: April 5, 2026 Geography: Greater Milwaukee Area and Madison, WI The annual base salary for this position ranges from $108,600 - $250,700. During initial new hire sales training, you will be classified as a salary non-exempt employee which entitles you to overtime pay. Upon your training certification, you will become an overtime exempt employee. In addition, this position offers an additional Sales Incentive bonus. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits| (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to any location outside of the United States. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative. EEO & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. Sales



