• Apothékary is looking for a data-driven and customer focused Retention Manager to join our growing team. • This role will report to the Head of Marketing and will play an integral role in executing a high performing customer retention program. • Plan monthly email campaigns together with the email agency to support priority brand and sales channel initiatives. • Manage Asana projects to ensure timely delivery of assets, email builds in Klaviyo, SMS builds in Attentive, and delivery scheduling. • Manage email flows and pop ups to optimize conversion and LTV on DTC. • Collaborate with internal and external creative resources to ideate, brief, and copywrite email/SMS campaigns and flows. • Report on email/SMS metrics and work with the team to deliver on monthly objectives. • Create and implement monthly plans to grow loyalty program, growing members, revenue, and engagement. • Leverage loyalty data to strengthen brand differentiation and improve customer retention and lifetime value. • Continuously optimize subscription programs plans to grow subscribers, repeat purchases, and LTV. • Work with cross functional partners to support retention across multiple channels including Amazon, Tik Tok Shop, and retail. • Manage consumer surveys related to brand experience, product experience, and product results. • Measure and report on retention performance metrics, list growth, and cohort performance. • Manage weekly and monthly performance KPIs. • Monitor consumer feedback from Customer Service and implement learnings into retention planning.

Position Overview We are currently seeking motivated individuals with strong customer service skills to join a well-established supplemental benefits organization that has been serving working families for over 65 years. As we continue expanding across new territories, we are looking to bring on dedicated Benefits Representatives who are driven, goal-oriented, and eager to grow within a supportive, performance-based environment. Qualifications - Strong verbal and written communication skills - Basic computer proficiency - Solid work ethic and reliability - Outgoing, positive, and energetic personality - Coachable with a willingness to learn and improve - Strong time management and organizational skills - Ability to pass a criminal background check What We Offer - Comprehensive benefits package (available after 90 days) - Weekly pay with first-year average earnings of $70,000–$75,000 - Performance-based bonuses - Health insurance reimbursement - Life insurance coverage - Retirement plan options - Ongoing training, mentorship, and advancement opportunities Requirements - Computer or laptop - Cell phone with unlimited long-distance calling - Reliable high-speed internet (Wi-Fi access)

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT Candidates must reside in the state of Illinois or Michigan. Position Purpose: Plans and designs the population health strategy initiatives and programs to improve care coordination and health outcomes including developing efficiencies in programs (clinical and non-clinical). Monitors the effectiveness of care and identifying areas for process improvement to manage costs and to comply with federal and state regulations. - Develops and designs complex population health strategy initiatives, programs, and operational plans to improve care coordination, health and qualify outcomes - Managers, identifies, and tracks clinical, quality, documentation and data submission projects to achieve strategic objectives - Monitors and researches care management trends and analytics to support program initiatives and efficiencies and help identify high risk member populations - Develops financial budgets and forecasts for strategic planning and initiatives - Partners with senior leadership team strategic planning initiatives in accordance with federal and state regulations and company policy - Partners across departments to identify areas for process improvements to manage costs and support initiatives to improve health and quality outcomes - Tracks and monitors program participation and member outcomes to access the efficacy of programs and interventions and make recommendations for improvement - Partners with senior leadership team to provide insights to improve coordination of care, member utilization, and improve overall health and quality outcomes - Collaborates with ensuring clinical initiatives and/or programs are in accordance with National Committee for Quality Assurance (NCQA) guidelines, state mandates, and/or government contract requirements - May work across multiple Line of Business and states to encompass program needs into population health strategies - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Pay Range: $75,300.00 - $135,400.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT Candidates must reside in the state of Indiana or Missouri. Position Purpose: Plans and designs the population health strategy initiatives and programs to improve care coordination and health outcomes including developing efficiencies in programs (clinical and non-clinical). Monitors the effectiveness of care and identifying areas for process improvement to manage costs and to comply with federal and state regulations. - Develops and designs complex population health strategy initiatives, programs, and operational plans to improve care coordination, health and qualify outcomes - Managers, identifies, and tracks clinical, quality, documentation and data submission projects to achieve strategic objectives - Monitors and researches care management trends and analytics to support program initiatives and efficiencies and help identify high risk member populations - Develops financial budgets and forecasts for strategic planning and initiatives - Partners with senior leadership team strategic planning initiatives in accordance with federal and state regulations and company policy - Partners across departments to identify areas for process improvements to manage costs and support initiatives to improve health and quality outcomes - Tracks and monitors program participation and member outcomes to access the efficacy of programs and interventions and make recommendations for improvement - Partners with senior leadership team to provide insights to improve coordination of care, member utilization, and improve overall health and quality outcomes - Collaborates with ensuring clinical initiatives and/or programs are in accordance with National Committee for Quality Assurance (NCQA) guidelines, state mandates, and/or government contract requirements - May work across multiple Line of Business and states to encompass program needs into population health strategies - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Requires a Bachelor's degree and 4 – 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Pay Range: $75,300.00 - $135,400.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act