• You’ll take ownership of a prioritised improvement backlog focused on making operational and customer-facing processes simpler, faster and more reliable. • Working with stakeholders across the business, delivery teams, solution architects and IT analysts, you’ll bring structure to demand, guide trade-offs, and keep work aligned to outcomes. • Own the improvement backlog: manage intake, shape demand, prioritise, and maintain clear roadmap visibility • Lead discovery with stakeholders: working with the Analysts, understand how the business operates, identify root causes, and define practical outcomes • Translate needs into epics/features/user stories with clear acceptance criteria and measurable success criteria • Coordinate delivery within an agile cadence, managing dependencies and keeping stakeholders aligned • Partner with architects and engineers to shape solutions that are pragmatic, supportable and scalable • Drive adoption: clear communication, readiness planning, feedback loops and continuous improvement • Track outcomes and benefits with the Business Stakeholders (what improved, how we measure it, what we do next)

Overview The Azure High Performance Computing & Artificial Intelligence (HPC & AI) compute platform team defines and delivers the hardware roadmap, software, and services that enable our users to run technical computing workloads in Azure – extreme scale AI training and inference including large language models, traditional HPC modelling and simulations, remote visualization, and immersive gaming experiences. We are responsible for providing Azure customers with supercomputer-class capabilities to accelerate their research, drive competitive differentiation, and finding answers to some of the most difficult questions of science and industry. We are looking for a Principal Product Manager with expertise in AI who has a proven track record working with complex and distributed computer systems serving the needs of mission critical customers. This role requires a candidate with an ability to articulate a vision, inspire and get key stakeholder buy-in and delivery, model Microsoft values and lead cross-organization teams to program success. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Analysis of Customer and Market Signals Leverages AI to anticipate customers’ unmet or unknown needs and market opportunities for enhancements or development and new products/services of multiple feature areas (e.g., product, service) across divisional boundaries via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends), analyzes security and ethical compliance, looks for patterns in the data across a portfolio, and scopes the impact and prioritization of a problem. Brings together internal and external customer groups around a specific scenario and engages in direct 1:1 (e.g., visits, interviews) or many (e.g., social media, events) customer engagements to solicit feedback and understand their experiences with Microsoft’s products and services using industry-accepted methods (e.g., Moneyball). Acts as a subject matter expert in performing market or user research through AI in collaboration with the User Research team, conducting competitive analyses, and examining market and industry trends, as well as industry-specific requirements or regulations. Shares insights with senior internal/external stakeholders and internal team to ensure cross-team alignment. Leads contract negotiations and partnerships across the organization and company-wide alignment. Assesses acquisition targets to enhance the migration offering. Shares insights with internal team and ensures cross-team alignment on creating products that are easy to adopt and provide a positive experience for customers. Demonstrates and builds experiences across multiple feature areas (e.g., product, service) across divisional boundaries. Leads process defining problems and incubating solutions for a team or organization. Understands the broader ecosystem of Microsoft products and where to leverage capabilities and functionalities across the ecosystem. Coaches and mentors internal team to develop problem statements and forms hypotheses of new feature areas (e.g., product, service) across divisional boundaries to address highly complex customer needs and/or market opportunities; identifies dependencies of other feature areas. Uses AI for trend analysis and sentiment evaluation to generate hypotheses, understand problems, and predict customer preferences, leading experiments and A/B tests to improve model performance and inform feature development. Establishes clarity of patterns of root problem and how it relates with previously seen trends across customers, determines the customers/sectors impacted, foresees future opportunities, and uses research evidence to influence feature prioritization. Ensures product-market fit and alignment between the customer, the market, internal stakeholders, senior leadership, and the goals and strategy of Microsoft. Collaborates with others (e.g., Software Engineering [SWE], Hardware Engineering [HWE], Product Marketing, Design, Security Subject Matter Experts) to ensure that they can satisfy customer and security requirements. Validates the market size, explores new opportunities to determine products or features of greatest value, and collaborates with other teams (e.g., Finance) to build the Long Range Plan (LRP). Defines and optimizes AI-driven solution options across multiple feature areas across divisional boundaries (e.g., product, service), incorporating insights into refinement and experimentation processes. Partners with senior colleagues on other teams (e.g., SWE, HWE) in refinement sessions to synthesize hypothesis results into solutions tied with Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) progress. Resolves alignment issues, contributes to portfolio level solutions, and drives cross-functional clarity with senior leadership. Go To Market Collaborates with Product Marketing, Business Planning, and Engineering to identify product release criteria (including security requirements such as Security Development Lifecycle (SDL) compliance), customer acquisition, usage, retention, and monetization strategies. Helps scale Product Marketing teams by building marketing and roll-out plans and/or content such as product overviews, blogs, and landing pages for individual features or smaller products that ladder up to marketing plans for an overall product solution area. Creates and drives strategy for taking the multiple feature areas across divisional boundaries from private preview to public preview and then to general availability. Begins to orchestrate the creation and/or automation of customer support plans (e.g., frequently asked questions [FAQs], scripts), HyperCase, change management, and communication plans. Executes on opportunities to evangelize the supported feature areas worked on, including AI-driven solutions, with internal and external stakeholders, partners, analysts, and customers in the industry via presentations, blog posts, social media, and other forums. Presents at Executive Briefing Centers (EBCs) and industry/company events. Acts as a primary interface with Product Marketing to educate on the product and leverages AI to develop content. Product/Service Definition Translates complex technical AI concepts into business value, engaging with executives and customers to build consensus and support for AI-first product strategies. Influences and drives engagement with cross-functional internal partnerships, external partners, including early adopting customers, senior leadership, and other key stakeholders to gather input and garner support for product/service vision, strategy, and roadmap for multiple feature areas across divisional boundaries. Provides thought leadership and is sought out to address questions and challenges from group managers and other leaders. Rallies the team around a common vision. Leverages AI-driven workflows to collaborate with cross-functional teams and secure buy-in from senior leadership for product vision and strategy for multiple feature areas across organizational boundaries. Advocates for priorities and resources needed to deliver desired outcomes for multiple feature areas (e.g., product, service) across divisional boundaries. Partners to rally others around shared priorities. Balances listening and sharing of information to obtain alignment. Serves as an expert in identifying AI-informed, long-term or overall solution-level investment opportunities, evaluating tradeoffs, and prioritizing investments in consultation with cross organizational partners for multiple feature areas (e.g., product, service) across divisional boundaries. Guides others to determine the features or experiences to prioritize in the roadmap that will support achievement of success criteria and Objectives and Key Results (OKRs). Owns or partners with others around driving significant business impact across the organization and simulating and tracking success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as engagement, usage, acquisition, retention, user love/net promoter score (NPS), revenue, profitability, and in-project features) and provides clarity on the fundamentals (e.g., quality, privacy, security, compliance, accessibility, cost of goods sold [COGS]) of multiple feature areas (e.g., product, service) across divisional boundaries. Sets and defines success metrics for AI related features and products (e.g., precision/recall, relevance scores). Works with internal partner teams (e.g., SWE and HWE) to identify needed data and ensure needed telemetry is developed and obtains it responsibly and compliantly; reports and explicates reasons for outcomes and drives decision making thereafter. Deeply understands the COGS of multiple feature areas (e.g., product, service) across divisional boundaries and the KPIs that will help improve profitability. Performs advanced insights analyses (e.g., customer acquisition, customer retention). Identifies OKRs for multiple feature areas (e.g., product, service) across divisional boundaries and ensures alignment of the product with organization-level OKRs, including success/performance metrics that represent the security posture of products or features (e.g. percent of information being logged that is required for security investigations). Determines the value of the multiple feature areas to business growth, aligns success criteria, and measures success. Works across multiple feature areas (e.g., product, service) across organizational boundaries. Defines or influences the success criteria, long-term vision, and strategy for the feature areas based on a deep understanding of customer needs, market and user research, the competitive landscape, and Microsoft’s business goals and strategy. Writes the product framing memo or strategy documents, including AI-driven solutions, to address unmet or unknown customer needs and scope out opportunities across multiple feature areas and reviews with senior leaders. Distills the vision and strategy into a product roadmap, emphasizing AI as a core differentiator to address customer needs and market opportunities. Creates user stories and epics to convey the big picture. Leverages a deep understanding of the product architecture to design integrated scenarios. Utilizes AI to generate synthetic feedback to simulate user feedback and refine product vision memos, user stories, and scenarios, aiding in testing positioning, messaging, and feature value before launch. Collaborates with others (e.g., Business Planning, Finance, Support, Customers, Product Marketing) to identify the potential customer base. Integrates AI-first thinking into product strategy. Communicates product strategy to internal and external customers and builds consensus through multiple methods (e.g., conference presentations, collaboration with partner organizations). Product/Service Development Owns and drives the roadmap for the multiple feature areas (e.g., product, service) they own across divisional boundaries. Prioritizes the backlog, works with internal partners (e.g. SWE and HWE) to align on tradeoffs for the multiple feature areas (e.g., product, service) they own across divisional boundaries, partners with Product Marketing on the disclosure of the roadmap, and ensures dependencies are identified and accounted for. Takes in new inputs and adapts as necessary. Builds AI-based systems and frameworks to enable the team to scale for a product area. Influences and lands difficult tradeoffs with peers and manages the team through it. Drives direction between customer needs and what is developed on the roadmap so that a series of problems can be addressed over time. Ensures alignment between the roadmap for the multiple features (e.g., product, service) across divisional boundaries and Objective and Key Results (OKRs) and Key Performance Indicators (KPIs). Identifies and drives features that utilize AI and ensure they meet quality, security, and ethical standards. Leads the definition of the feature set and collaborates with Design teams to connect multiple design factors (e.g., visual design, user experience [UX], application programming interfaces [APIs], hardware design) to desired functionality and support the product vision. Leverages expertise to develop user stories and scenarios that integrate AI outputs and align with user expectations and needs. Guides broader efforts to generate proof-of-concept designs through the use of Generative AI to explore wider design spaces. Proactively advances the development of minimally-viable-products (MVPs), and drives the testing and refinement of product concepts leveraging AI prototyping tools and auto-generated workflows for greater impact. Partners with data science teams to establish advanced model objectives, optimize training data, and evaluate metrics, ensuring strategic alignment with complex and novel product goals. Iterates multiple designs with design partners in other teams. Iterates of multiple designs with design partners in other teams (e.g. Design, SWE and HWE). Leverages preexisting design patterns and technical knowledge to inform current design iterations, and establish a consistent and cohesive design approach. Identifies opportunities for preexisting and current designs within the product area to create additional value and have a wider impact for stakeholders (e.g., Microsoft, external/internal customers). Anticipates and helps resolve interoperability challenges between different components or layers in the technology stack (e.g., UX and API layer differences). Assists in the development of design strategies for related areas. Supports senior-level design reviews (e.g., UX, system designs, data designs) with customers (e.g., regulators, engineers, policy makers, business-decision makers), to determine usability and ensure accessibility criteria and updated designs meet customer goals. Identifies requirements that can proactively mitigate risks, such as advanced threat detection and response mechanisms. Incorporates security factors into design, such as logging posture (e.g., what needs to be logged for security investigations), permissions minimization (e.g., least level of permissions required to use product or feature), and having security enabled by default (e.g., resilient against prevalent threats and vulnerabilities without requiring additional configuration by the end user). Collaborates with partner team to build golden configurations and leads scenario walkthroughs and thought exercises to identify problems, system friction, and needed contingencies in advance of early customer adoption for multiple feature areas (e.g., product, service) across organizational boundaries. Provides test demonstrations to leadership team around product/service areas. Shares feature previews or roadmap with customers to drive engagement and to gather feedback and customer telemetry in conjunction with others (e.g., Business Development, Sales, End Consumers, User Research). Collaborates with internal partners (e.g., SWE, HWE, and Scientists) to synthesize, prioritize, and address feedback to continuously refine AI-driven product strategies and roadmaps. Ensures that products or features related to security incorporate up-to-date Threat Model design into newest versions and that these products or features are reviewed by the internal Threat Model/Security teams. Leverages data and AI tools to analyze and interpret user behavior or feedback, working with data scientists or engineering to develop and implement AI-driven improvements (e.g., training and fine-tuning models, rules). Product/Service Performance Builds trust with a targeted selection of customers across sectors. Orchestrates and automates a line of communication with complex and advanced customers to capture feedback and insights through the product development lifecycle. Ensures the vision is aligned with customer goals. Leads customer communities and customer engagement programs. Responds to real-time customer feedback in online portals, leveraging AI-driven workflows to improve efficiency. Understands and drives improvements in the support process, including both forums and communities. Utilizes customer personas as a framework and AI-based research to understand customers and communicate effectively. Provides expertise to partners (e.g., Data Science, SWE, HWE, User Research) to collect performance metrics (e.g., key performance indicators [KPIs] such as engagement, usage, acquisition, revenue, and in-project features), monitor model deployment and report on progress (e.g., business reviews), and derive deep insights and drives productive courses of action across teams to improve product/feature development, iteration, AI integration, and implementation. Leverages customer listening systems, telemetry, engagements (e.g., interviews, surveys), etc., to develop insights on product performance and customer needs. Shares insights with internal partners (e.g., SWE and HWE). Leverages technical knowledge on API, infrastructure, and/or AI modeling to form hypotheses to complex technical needs, performs experiments, iterates, and tests to drive improvement/adoption in specific performance metrics that have broad impact on multiple areas. Sets and defines success metrics for AI related features and products (e.g., precision/recall, relevance scores). Identifies features to deprecate based on AI-driven analytics. Develops, articulates, and presents reasoning and tradeoffs involved in deprecations. Helps drive the deprecation process. Works with Public Relations/Product Marketing on messaging to customers. Communicates change accurately. Drives next steps for customer transition. Identifies means failing to meet business demand. Qualifications Required qualifications: - Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience. Other Requirements: - Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: - Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Preferred qualifications: - Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. - 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). - 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). - 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). #azurecorejobs Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

• Serve as a marketing partner for assigned Carisk solutions, supporting messaging, positioning, and go-to-market initiatives. • Develop a strong understanding of each solution’s capabilities, audience, and competitive landscape. • Collaborate with product leaders, clinical subject matter experts, and sales teams to align marketing initiatives with business priorities. • Help translate complex clinical and operational concepts into clear, differentiated messaging. • Ensure consistency of messaging across marketing, sales, and conference materials. • Develop high-quality marketing and client-facing materials, including: Client presentations and stewardship decks, Sales presentations and strategic account materials, Case studies and solution one-pagers, Website and landing page content, Email campaigns and digital assets. • Partner with internal creative and digital teams to execute marketing campaigns and initiatives. • Manage content timelines and coordinate cross-functional input to ensure materials are accurate and delivered on schedule. • Support sales and account teams with tailored presentations and materials that communicate Carisk’s value to clients and prospects. • Track performance of marketing campaigns and content to identify opportunities for improvement. • Manage Carisk’s promotional marketing inventory, including branded materials, giveaways, signage, and event assets. • Track inventory levels, coordinate ordering and replenishment, and maintain visibility into quantities, locations, and usage. • Support planning and preparation for major industry conferences and events by ensuring marketing materials, collateral, and promotional assets are ready and aligned with event goals. • Coordinate shipping logistics, asset allocation, and post-event reconciliation of materials. • Partner with sales and marketing leadership to ensure conference messaging and materials align with solution priorities and business development objectives. • Work with vendors, procurement, and finance to manage production timelines, purchase orders, and invoices.

Buyer, Retail Media Network (This role will be based out of our Syracuse, New York or Rochester, New York offices, or remote within the United States) Position Overview Pinckney Hugo Group is seeking a Buyer, Retail Media Network to support national CPG clients across leading retailer media platforms. This is a hands-on keyboard role responsible for building, activating, optimizing, and reporting on campaigns across retail media ecosystems. This position works closely with our Shopper Marketing, Media Strategy, and Analytics teams to develop full-funnel retail media programs spanning onsite search, onsite display, and offsite media. Responsibilities: - Execute retail media campaigns across platforms including Walmart Connect, Kroger Precision Marketing (KPM), Meijer, H-E-B, Albertsons, and Publix - Build and manage campaigns across: - Retail Search (Sponsored Products / Keyword Bidding) - Onsite Display (Banner, PDP, Category placements) - Offsite Media (Programmatic, social extensions, audience targeting) - Perform hands-on campaign setup, trafficking, bid management, and optimization within each platform - Monitor pacing, budgets, and performance daily; proactively adjust to meet KPIs - Partner with Shopper Marketing to align media strategies with in-store, ecommerce, and promotional initiatives - Analyze performance data to identify trends, insights, and optimization opportunities - Develop reporting and dashboards highlighting ROAS, ROI, new-to-brand shoppers, and incrementality - Communicate performance, insights, and recommendations to internal teams and clients - Stay current on retail media trends, beta opportunities, and platform changes Requirements: - 3+ years of experience in digital media buying with direct retail media platform experience - Executes campaigns independently with guidance - Contributes to optimization and reporting - Hands-on experience with one or more: Walmart Connect, Kroger, Meijer, H-E-B, Albertsons, Publix - Strong understanding of: - Retail search and keyword strategy - Onsite display formats and audience targeting - Offsite retail media extensions - Experience working with CPG brands strongly preferred - Proven ability to manage budgets and optimize toward performance KPIs - Strong analytical skills with ability to translate data into actionable insights - Excellent communication, organization, and attention to detail - Ability to manage multiple campaigns and priorities in a fast-paced environment WHY WE'RE HIRING? The short answer? We're looking to keep a good thing going. An independently owned full-service marketing agency, Pinckney Hugo Group has grown consistently over the past 20 or so years. We've created bigger and better work, added to our capabilities and expanded to serve a wider range of regional, national and international clients. It's all happened because we've been able to bring in incredibly talented and dedicated people to help build something special. And because we don't plan on slowing down anytime soon, we're posting career opportunities like this one. WHY PHG? For starters, you'll have the chance to work on some of the biggest brands and most exciting projects in the world — all from right here in Upstate New York, and in some cases, from the comfort of your home. You'll be challenged, but you'll never be on your own. What we offer takes a full team. And we're just that — a team. A group of complementary talents that, when unleashed together, can do anything we set our minds to. Some of our comprehensive and competitive benefits include: - Hybrid work – split your week between working in our office or at home - Generous PTO policy, including flex time - Paid parental leave - Medical, vision, dental benefits - Resources for savings and investments such as our 401(k) plan with company match - Company-sponsored events and swag - Dog friendly work environment - Opportunities to learn, develop, network, and connect Total compensation for this role is designed to be competitive with the market. The anticipated salary range for this Syracuse, NY-based position is $65,000 to $80,000 per year. The final offer will depend on the candidate's experience, skills, abilities, and geographic location, along with other business and organizational considerations. PHG also provides a comprehensive benefits package; for more information, please visit our website. OUR HIRING PHILOSOPHY At Pinckney Hugo Group, we believe that diversity improves our agency and helps us to better serve our clients by offering different views, perspectives and experiences. We are committed to creating a diverse environment and team, and aspire to better reflect the brands and people we serve. We strongly encourage people of color, members of the LGBTQAI+ community, people with disabilities and other underrepresented groups to apply to join our team. No matter who you are, you'll find opportunity here. We'll empower you to work on amazing brands with incredible teams, all while giving you the space you need to make this time whatever you want it to be. Apply today and explore all the ways you can grow with us. You'll be glad you did — and we will too. We'd like to know more about you and why you're interested in PHG. Please be sure to include a cover letter with your resume submission. #LI-REMOTE