• Provide strategic leadership and operational oversight for a two-year apprenticeship program • Establish the core program framework and equip host-site leaders • Ensure alignment across locations in program expectations, training, care, and communication • Support recruitment of apprentices in both North America and Europe • Collaborate with sending and receiving partners • Manage program budgets and ensure financial accountability across multiple locations

• Review pre-populated intake notes and standardized testing results documented by Focus Clinic technicians • Add clinical diagnoses and author a thorough psychological assessment and recommendations report within 72 hours of case assignment • Contact the patient or family via video visit or phone call if additional information is needed prior to signing off • Maintain accurate, timely documentation aligned with clinical quality standards • Collaborate with the Focus Clinic multidisciplinary team as needed to support whole-child outcomes

• Learning the VA practice area and working in the firm’s various systems, databases, and applications • Receiving, screening, and processing inbound & outbound documents/files, along with ensuring the documents are efficiently and accurately associated with the correct client files • Re-naming documents, and uploading to the appropriate location in the firm's case management software • Update the firm's case management files with all client conversations, pertinent correspondence, and information • Assist the VA Teams by researching information and downloading documents from various sources • Respond to client phone calls and portal messages in a timely manner • Assist VA Disability team members with tasks and client communications when they are on vacation or unavailable • Assist with the training of new VA Claims Clerks and other team members.

• Responsible for providing pre- and post-sales technical and scientific support, both onsite and remote, for customers and distributors across WMG’s NGS and precision enzyme product portfolio. • EMEA-based travel (up to 75%) activities including co-travel with sales team members, meetings with key customers, providing training and troubleshooting, and participating in trade shows/conferences. Possible opportunity for further international travel. • Provides deep product knowledge to solve customer challenges. Triages issues, troubleshoots investigations, and identifies solutions. • Creation of training material, and presenting technical content to new or current customers or distributors. • Inform and implement processes as a part of our EMEA-field based scientific support organization. • Maintain expert-level knowledge of current and new NGS products and workflows, our precision enzyme portfolio and associated applications, competitor products and NGS automation support offerings. • Provide customer and market feedback on WMG products; Identify and communicate unmet customer needs that will aid in the development of new and innovative products. • Work closely with the commercial team to identify and support collaborations with leading research institutions and industry partners to accelerate the sales cycle, including both pre-sales and post-sales troubleshooting. • Support marketing activities including generation of customer-facing technical content (i.e. posters, app/tech notes, white papers, webinars) as well as participating in and presenting at trade shows/conferences. • Participate in sales, marketing, and product strategy meetings when appropriate. • Follow best practices and documentation requirements for customer-related activities and events in CRM. • Additional duties as required within the remit and responsibilities of the role.