• Coordinate and provide expert technical support to enterprise-wide cyber defense technicians to resolve cyber defense incidents. • Handle escalated incidents serving as subject matter expert. • Correlate incident data to identify specific vulnerabilities and make recommendations that enable expeditious remediation. • Analyze log files from a variety of sources to identify possible threats to network security. • Perform cyber defense incident triage, determining scope, urgency, and potential impact. • Perform cyber defense trend analysis and reporting, making recommendations to leadership to mitigate future risks. • Perform initial, forensically sound collection of images and inspect for possible mitigation/remediation. • Perform real-time cyber defense incident handling tasks to support deployable Incident Response Teams. • Receive and analyze network alerts from various sources within the enterprise and determine possible causes. • Track and document cyber defense incidents from initial detection through final resolution.

• Supervise a team of Demand Writers and Assistants, overseeing performance, workload, and training. • Review and approve demand letters for accuracy, completeness, tone, and legal strategy. • Monitor demand timelines and ensure all deliverables meet deadlines. • Audit files to ensure supporting documentation is properly included and labeled. • Collaborate with client-side leadership on feedback, expectations, and alignment. • Implement and enforce department SOPs for formatting, tone, timelines, and documentation. • Identify training needs and create coaching plans for underperforming team members. • Track department KPIs and report progress to leadership.

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients. • Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team. • Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding. • Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients. • Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

• Conduct routine audits of all team members to ensure care is delivered in accordance with Charlie Health best practices. • Manage team of ~15 Mental Health Group Specialists, Crisis Specialists and others, including scheduling 1:1 meetings, facilitating group supervision and treatment team sessions, and responding to asynchronous communication • Collaborate closely with partner departments like Care Strategy and Care Delivery to make Charlie Health an amazing place to work and an even better place to receive care • Monitoring team client satisfaction and audit scores and providing feedback to team members where appropriate • Review groups data to inform strategic decision making about team performance and group dynamics. • Work closely with Clinician Experience to ensure that all Group Facilitators have access to world-class training and education resources starting from onboarding and throughout their careers at Charlie Health • Facilitate groups as needed based on needed coverage • Participate in routine leadership meetings and contribute to strategic decision making • Maintain and model professional ethics, including appropriate boundaries, confidentiality and consistent commitment to best practice • Complete other duties as assigned by Clinical Leadership