• Responding to individual customer needs and requests • Developing tailored insurance solutions • Analyzing insurance needs and conducting risk assessments • Preparing contract conclusions and handling the settlement of insurance claims • Acting as an interface between insurers and member companies • Supporting the entire team and contributing to exciting projects

Division or Field Office: Property & Material Damage Div Department of Position: Property Damage Dept Work from: Home within territory Salary Range: $56,367.00 - $90,040.00 * salary range is for this level and may vary based on actual level of role hired for *This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment. At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. Benefits That Go Beyond The Basics We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including: - Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work. - Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs. - Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service. - 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension. - Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave. - Career development. Including a tuition reimbursement program for higher education and industry designations. Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year. Position Summary Exercises independent discretion or judgment in handling property claims within designated level of authority. Also responsible for servicing assigned territory and may handle litigated claims. - This is a remote, work from home position in Pennsylvania. - The selected candidate will ideally live in Montgomery, Berks, or Bucks County or the close surrounding areas. - A company car and equipment to work from home will be provided. - The hiring manager will also consider candidates for Property Adjuster II. Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications. - Good time management and organization skills preferred. - Ability to drive/travel regularly within the assigned territory. Duties and Responsibilities - Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates. Evaluates and makes recommendations regarding coverage of claims. - Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required. - Documents claim files and submits final report to file for closure. - Identifies subrogation situations and initiates appropriate action. - Services assigned territory and brings assigned claims to conclusion. - Interacts with Agents and district sales managers on matters of mutual concern. - Handles property claims involving damages or coverage. May handle litigated claims, including negotiating with plaintiff attorney, or coordinates litigation with defense counsel as required. - Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims. - Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation. - Successfully completes Technical Learning Center Training within one year of hire date. - Participates on Catastrophe Team when required. Duties and Responsibilities (cont'd if applicable) The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear. Capabilities - Values Diversity - Nimble Learning - Self-Development - Collaborates - Customer Focus - Information Management Skills - Cultivates Innovation - Optimizes Work Processes (IC) - Job-Specific Knowledge - Instills Trust - Ensures Accountability - Decision Quality Qualifications Minimum Educational and Experience Requirements - High School Diploma or GED and two years of claims handling experience, or equivalent required; or - High School Diploma or GED and successful completion of ERIE sponsored formal education; or - Bachelor’s Degree required. Additional Experience - Incumbent must live in territory assigned unless a change is approved by the company. - Position requires incumbent to serve on catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. Designations and/or Licenses - Willingness to pursue and complete Technical Learning Center Training required. - Successful completion of AIC 33 and AIC 35 preferred. - Willingness to obtain and maintain any required licenses. - Valid driver’s license and good driving record required. Physical Requirements - Use of Personal Protective Equipment (PPE) is required for this role. - Ability to move over 50 lbs using lifting aide equipment; Often (20-50%) - Climbing/accessing heights; Rarely - Driving; Frequent (50-80%) - Lifting/Moving 0-20 lbs; Often (20-50%) - Lifting/Moving 20-50 lbs; Often (20-50%) - Manual Keying/Data Entry/inputting information/computer use; Often (20-50%) - Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)

• Reviews agent submitted pending and issued not paid business daily to identify outstanding requirements • Creates, maintains, and follows process & procedural documentation • Coordinates workflow and resources in a well-planned organized manner • Uses various computer systems such as FAST, LifeNotes, LifeDesk and AS400 to retrieve information, update case files and identify opportunities • Contacts Life Insurance Specialists, Multi-Line Agents and vendors via telephone and/or email to obtain the information needed • Serves as a liaison between AAA Life Insurance Company, New Business and Underwriting, external vendors, Life Insurance Specialists, Multi-Line Agents and Managers • Provides timely professional communication regarding the status of insurance cases • Displays exceptional customer service skills while building rapport with third parties, and sales personnel • Regularly participates in AAA Life New Business and Underwriting meetings • Provides new agent training on new business and underwriting procedures

Overview A Brief OverviewThe licensed sales representative will sell Gerber Life Insurance products direct to consumer from various lead sources including, but not limited to, DRTV, direct mail, internet, partnership marketing and existing GLIC customers. The sales representative is responsible for taking care of the initial call driver and cross-selling other Gerber Life products as needs of the customer are developed. From time to time, an Insurance Sales Representative will handle service calls as they come in through the sales lines or as needed to help reduce service call volume. This position is fast-paced and demands sharp sales skills in order to identify and sell to the needs of our customers. Responsibilities What you will do - The licensed sales representative will sell Gerber Life products directly to consumers from various lead sources, including direct response television ads (DRTV), direct mail, internet, partnership marketing and existing Gerber Life customers. - The sales representative is responsible for serving our customers at the highest level, based on the needs of the customer, which may include various types of sales and service functions, since a portion of our marketing efforts drive service calls into the Contact Center. - This position is fast-paced and demands sharp sales skills and product knowledge in order to identify and sell to address the needs of our customers and to provide excellent customer service. - Sales representatives will identify customer needs and the value of our products through great conversations. - Sales representatives are expected to make recommendations that address the customer’s needs, while also promoting business growth and goal achievement. - The job responsibilities include: inbound and outbound sales and service call processing, completing new insurance applications by keying information into our electronic database, and selling policies to new prospects and existing customers by using a proven consultative sales approach. - Sales representatives will be responsible for handling calls within the regulatory and compliances guidelines to ensure accuracy. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications Qualifications - 3-plus years' sales experience. - Required - Insurance industry experience and knowledge. - Must be able to work a variable schedule including evenings and some Company Holidays. - Willing and able to adhere to procedures, rules of conduct in a fast-paced inside sales environment. - Proven experience in an environment of self-discipline and self-reliance to work without direct supervision. - Experienced in the use of successful sales techniques. - Contact center experience and knowledge preferred. - Proven ability to follow a customized sales process. - Demonstrated bilingual competency considered a plus (English and Spanish). - Proven ability to learn and retain new information quickly and independently. - Proven to be highly effective and efficient with respect to behaviors that drive results on a consistent basis. - Demonstrated strong desire to succeed with a track record of over-achieving sales targets. - Motivated by the ability to earn money. - Demonstrated strong and accurate business English, verbal and written communication skills (grammar and spelling). - Demonstrated excellent listening skills. - Demonstrated strong sales acumen with the ability to analyze and make decisions. - Demonstrated ability to multitask efficiently. - Life and Health Insurance License Required at time of hire. - Further, within 15 business days from start date in a position covered by this Policy, associates must have and maintain their Life and Health Insurance License in good standing in the state in which they reside, as well as be appointed in at least 39 states, which must include four (4) of the following six (6) key states: California, Florida, Georgia, New York, North Carolina and Texas Work Setting/Position Demands: (PLEASE NOTE: This posting is for remote in these states only- FL, GA, NC, SC, TX, GA, WI, IN) - Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. - Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. - Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. - Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. - Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions - Performs substantial movement of wrists, hands, and fingers for continuous computer work. - Extended hours required during peak workloads or special projects/events. Travel Requirements: - None