Role Description Concierge Home Care is hiring a Remote Orders Processor / Revenue Cycle Coordinator to support our growing home health operations across Florida. If you’re highly organized, thrive in a fast-paced environment, and enjoy working behind the scenes to keep patient care moving forward, this is a great opportunity to grow your career. Your Impact in This Role: As a Revenue Cycle Coordinator, you play a critical role in ensuring timely physician order processing and compliance—helping clinicians deliver uninterrupted patient care. Key Responsibilities - Process and track physician orders in compliance with agency, state, and federal guidelines - Monitor outgoing and incoming orders to ensure timely signatures - Follow up with physicians and offices on outstanding or delinquent orders - Support operational teams in meeting end-of-episode deadlines - Maintain accurate records in the WellSky/Kinnser Orders Manager system - Communicate effectively with Clinical Managers, Directors, and internal teams - Participate in daily review meetings to track outstanding documentation - Build and maintain strong relationships with physician offices - Support compliance initiatives and perform additional administrative tasks as needed Qualifications - Some college required - Must reside in Florida - Home health experience preferred (not required) - Strong computer proficiency and ability to learn systems quickly - Excellent organizational and time management skills - Ability to manage multiple priorities in a high-volume environment - Strong communication and follow-up skills - Ability to work independently with minimal supervision Requirements - Employment is contingent upon successful completion of an AHCA Level 2 background screening. Benefits - 3 weeks PTO (increases with tenure) - Quarterly performance-based bonuses - 401(k) options - Health, dental, and vision insurance - Employee Assistance Program (EAP) - Pet insurance, legal assistance, and referral bonuses

• Manage and scale Partner (BPO) delivered operations • Develop and execute strategies that drive innovation and operational excellence across global partner ecosystem • Lead and develop a tenured team of operations managers • Analyze performance trends, uncover root causes, and define a forward-looking strategy for support model evolution • Own performance of external partners, including SLAs, quality, and operational efficiency • Drive accountability and continuous improvement across BPO ecosystem • Lead partner governance, performance reviews, and escalation management • Influence senior leaders across finance, procurement, operations, and strategy to deliver impact today while building for the future

Role Description The Operations Analyst I supports Clinical Review operations through claim research, workflow distribution, documentation processing, and operational project support. This role plays a key part in ensuring accurate claims handling, maintaining data integrity, and supporting high-volume operational processes. Key Responsibilities - Review, investigate, and analyze claim appeals, partnering with coding teams to coordinate documentation review - Support customer service, providers, and clients by resolving claim-related inquiries and issues - Research and manage claim inventory across inpatient, outpatient, and provider billing - Request, track, and process documentation for clinical reviews and special projects - Access and retrieve information from internal systems and external client platforms - Perform data entry and maintain databases, including validation and updates to provider data - Execute system claim adjustments based on appeal outcomes or corrected claims - Manually distribute workflow when system automation is unavailable - Support operational and service-related pilot projects alongside daily responsibilities - Collaborate across departments to ensure alignment and effective communication - Maintain compliance with HIPAA regulations and company policies - Prioritize and manage shifting workloads in a fast-paced environment Please note: due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role. Compensation The salary range for this position is $40-45k annually. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity. Job Scope This role operates under general supervision, applying knowledge of claims processes and internal systems to support high-volume operational workflows. The Operations Analyst I independently resolves routine issues while escalating more complex concerns as needed. Success in this role requires strong attention to detail, adaptability, and the ability to manage multiple priorities effectively. Qualifications - High school diploma or GED required with a minimum of two (2) years of experience in an operations or service-related role such as claims processing, customer service, medical records, collections, data entry, or database management - Associate’s degree may be considered in lieu of experience - Healthcare experience and/or familiarity with medical coding concepts preferred - Strong communication skills including written, verbal, and active listening - Strong analytical, organizational, and prioritization skills - Proficiency in Microsoft Office, including Word and Excel, and experience with database systems - Ability to manage multiple tasks and adapt quickly in a fast-paced environment - Strong technical aptitude and ability to navigate multiple systems - Ability to identify issues and escalate appropriately - Ability to build trust and credibility across all levels of the organization - Ability to work independently while handling confidential information - Flexibility to adjust schedule as needed to meet business demands Benefits - Medical, dental and vision coverage with low deductible & copay - Life insurance - Short and long-term disability - Paid Parental Leave - 401(k) + match - Employee Stock Purchase Plan - Generous Paid Time Off – accrued based on years of service - WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service - 10 paid company holidays - Tuition reimbursement - Flexible Spending Account - Employee Assistance Program - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits EEO Statement Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. Application Deadline We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

• Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews. • Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements. • Actively identifies ways to continually create a work environment where employees feel highly valued and engaged. • Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles. • Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner. • Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues. • Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors. • Serves as a change-agent in helping to implement process and/or organizational change efforts across the department. • Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications. • Grows a strong understanding of the tasks and responsibilities of their direct reports and is capable of assisting in these tasks weekly, including but not limited to: Data Entry, Mailroom, and Evidence Package support. • Perform other duties as assigned.