Role Description We're looking for an Implementation Manager who will own the entire lifecycle of a Meela community launch — from the first executive conversation to long-term adoption. This is a high-ownership, customer-facing role requiring the ability to operate at every level of an organization: - Securing buy-in from executive directors and ownership groups - Equipping frontline care staff with the tools to succeed - Ensuring residents and their families feel confident and connected You will be the face of Meela in the field, responsible for making every launch smooth, every stakeholder aligned, and every resident feel seen. This role also supports light marketing and growth initiatives, including: - Social media content - Customer success stories - Go-to-market coordination Qualifications - 3+ years of experience in implementation, onboarding, customer success, or a similar field-based role — ideally in senior living, healthcare, or a related care environment - Deep familiarity with senior living operations, including how communities are structured, how decisions get made, and what executive directors and care teams actually care about - A track record of successfully managing complex, multi-stakeholder rollouts from start to finish - Proven ability to earn trust and drive buy-in at the executive level - Natural communicator who can flex between a boardroom conversation with an ownership group and a hands-on training session with CNAs - Highly organized and self-directed — able to manage multiple community launches simultaneously - Comfortable with travel - Social media or marketing content experience is a bonus Requirements - Own the full implementation process from contract signing to post-launch stabilization — no handoffs, no gaps - Develop and execute customized launch plans for each community, accounting for size, staff structure, and resident demographics - Coordinate and lead on-site and remote launch activities, ensuring every stakeholder is prepared and confident - Serve as the primary point of contact throughout the implementation journey, providing clear communication and proactive updates - Track adoption metrics including activation, utilization, and resident satisfaction — and act on what you find - Flag issues early, escalate appropriately, and work cross-functionally to resolve them fast - Educate and train frontline care staff, nurses, and activities teams on Meela's value and how to champion it with residents and families - Create a culture of adoption within each community by identifying internal champions and equipping them with the tools to lead - Deliver clear, engaging training sessions tailored to different learning styles and comfort levels with technology - Provide ongoing check-ins and support to ensure staff confidence doesn't drop after launch day Benefits - Meaningful equity and market salary — join early and share in what we're building - Full health insurance, 401(k), and a daily lunch stipend - Ownership and autonomy from day one - A fast-growing team with opportunities to step into leadership as we scale

• Installation, integration and deployment of Convoso SaaS products in client environments. • Train customers on how to effectively utilize the dialer software as both administrators and agents, ensuring confident, independent platform use. • Focus on improving onboarding efficiency, customer satisfaction and initial product adoption. • Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation. • Anticipating client’s needs, mapping a timeline, and managing their expectations during the implementation process. • Managing technical aspects of a delivery end-to-end with minimal escalation. • Managing controlled soft launches to specific end users for testing, fine tuning/optimization based on client needs. • Effectively coordinate client handoffs from our Customer Success team and initial reception of clients from our Sales team. • Foster innovation and be the voice of the customer implementation internally at Convoso by sharing best practices.

Site Specialist II ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will independently manage a range of site support activities, acting as a key operational contact for sites and contributing to efficient study start-up and maintenance. What You Will Be Doing: - Coordinating site-level document collection, review, and maintenance, ensuring accuracy and compliance for assigned sites or studies. - Acting as an operational liaison for site staff on documentation, systems, and process-related questions. - Maintaining up-to-date site status, metrics, and key milestones in clinical trial management tools. - Supporting planning and logistics for site meetings, investigator meetings, and monitoring visits. - Identifying opportunities to streamline site workflows and contributing to process improvement initiatives. - Providing guidance to Site Specialist I or junior colleagues, sharing best practices and supporting their development. Your Profile: - Bachelor’s degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience. - Relevant experience in site support, clinical administration, or similar roles within CRO, pharma, or healthcare. - Good understanding of clinical trial processes, GCP, and site documentation requirements. - Strong organisational and problem-solving skills, with the ability to manage multiple sites and priorities. - Excellent communication and interpersonal skills, with a proactive, service-focused mindset. - Comfort working independently while collaborating effectively with cross-functional teams. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Site Specialist II ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development .We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will independently manage a range of site support activities, acting as a key operational contact for sites and contributing to efficient study start-up and maintenance. What You Will Be Doing: - Coordinating site-level document collection, review, and maintenance, ensuring accuracy and compliance for assigned sites or studies. - Acting as an operational liaison for site staff on documentation, systems, and process-related questions. - Maintaining up-to-date site status, metrics, and key milestones in clinical trial management tools. - Supporting planning and logistics for site meetings, investigator meetings, and monitoring visits. - Identifying opportunities to streamline site workflows and contributing to process improvement initiatives. - Providing guidance to Site Specialist I or junior colleagues, sharing best practices and supporting their development. Your Profile: - Bachelor’s degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience. - Relevant experience in site support, clinical administration, or similar roles within CRO, pharma, or healthcare. - Good understanding of clinical trial processes, GCP, and site documentation requirements. - Strong organisational and problem-solving skills, with the ability to manage multiple sites and priorities. - Excellent communication and interpersonal skills, with a proactive, service-focused mindset. - Comfort working independently while collaborating effectively with cross-functional teams. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply