• Installation, integration and deployment of Convoso SaaS products in client environments. • Train customers on how to effectively utilize the dialer software as both administrators and agents, ensuring confident, independent platform use. • Focus on improving onboarding efficiency, customer satisfaction and initial product adoption. • Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation. • Anticipating client’s needs, mapping a timeline, and managing their expectations during the implementation process. • Managing technical aspects of a delivery end-to-end with minimal escalation. • Managing controlled soft launches to specific end users for testing, fine tuning/optimization based on client needs. • Effectively coordinate client handoffs from our Customer Success team and initial reception of clients from our Sales team. • Foster innovation and be the voice of the customer implementation internally at Convoso by sharing best practices.

Site Specialist II ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will independently manage a range of site support activities, acting as a key operational contact for sites and contributing to efficient study start-up and maintenance. What You Will Be Doing: - Coordinating site-level document collection, review, and maintenance, ensuring accuracy and compliance for assigned sites or studies. - Acting as an operational liaison for site staff on documentation, systems, and process-related questions. - Maintaining up-to-date site status, metrics, and key milestones in clinical trial management tools. - Supporting planning and logistics for site meetings, investigator meetings, and monitoring visits. - Identifying opportunities to streamline site workflows and contributing to process improvement initiatives. - Providing guidance to Site Specialist I or junior colleagues, sharing best practices and supporting their development. Your Profile: - Bachelor’s degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience. - Relevant experience in site support, clinical administration, or similar roles within CRO, pharma, or healthcare. - Good understanding of clinical trial processes, GCP, and site documentation requirements. - Strong organisational and problem-solving skills, with the ability to manage multiple sites and priorities. - Excellent communication and interpersonal skills, with a proactive, service-focused mindset. - Comfort working independently while collaborating effectively with cross-functional teams. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Site Specialist II ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development .We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will independently manage a range of site support activities, acting as a key operational contact for sites and contributing to efficient study start-up and maintenance. What You Will Be Doing: - Coordinating site-level document collection, review, and maintenance, ensuring accuracy and compliance for assigned sites or studies. - Acting as an operational liaison for site staff on documentation, systems, and process-related questions. - Maintaining up-to-date site status, metrics, and key milestones in clinical trial management tools. - Supporting planning and logistics for site meetings, investigator meetings, and monitoring visits. - Identifying opportunities to streamline site workflows and contributing to process improvement initiatives. - Providing guidance to Site Specialist I or junior colleagues, sharing best practices and supporting their development. Your Profile: - Bachelor’s degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience. - Relevant experience in site support, clinical administration, or similar roles within CRO, pharma, or healthcare. - Good understanding of clinical trial processes, GCP, and site documentation requirements. - Strong organisational and problem-solving skills, with the ability to manage multiple sites and priorities. - Excellent communication and interpersonal skills, with a proactive, service-focused mindset. - Comfort working independently while collaborating effectively with cross-functional teams. What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Manages and coordinates benefit plan implementation for new and existing customers. Provides focused service fostering strong relationships with internal business partners to assure all group implementation and administrative updates are loaded correctly. Fundamental Components - Analyzes and determines if products and services selected by clients are aligned and can be adequately supported by existing systems or operating platforms; additionally, seeks solutions and negotiates essential requirements in support of any non-standard plan selections. Requires dynamic decision making to appropriately structure the group setups within the Meritain system to align with our vendor partners (PBM’s, Managed Care Entities, etc..), analytics vendors and provide the required structure for client billing and reporting. - Actively consults and communicates with internal staff regarding the details associated with new business and revision activity in a timely manner and validates account structure. - Completes timely and accurate set-up of complex account structure and detailed benefit plans in systems for multiple constituents in order to satisfy both internal and external deadlines for production- impacting a wide variety of products and services. - Monitors and manages internal installation process and maintains case tracking to meet constituents expectations and business goals. - Maintains data files for monthly group reporting, assuring PHI guidelines are being followed. - Runs monthly reports for all clients and brokers. - Responds to escalated issues related to group setup. - Assist with the development and testing of new or enhanced group setups. - Provides technical expertise to team/unit, mentors junior staff members and assists with the development and implementation of training tools and processes. - Runs adhoc data programs to assist with streamlining setup of group and eligibility files - Runs adhoc data programs to quickly audit setup of customized group enrollments. - Partners with our Products and IT teams with projects to add/enhance products and services. - Point person for testing of all changes related to the ER/EO/GIM data files. Required Qualifications - 1+ Year of experience in health care operations Preferred Qualifications - Previous experience in medical group implementation. - Previous experience working with medical data files. - Detail-oriented. - Strong analytical skills. - Excellent multi-tasking ability. - Associate’s degree or higher. Education - High School diploma or GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $112,200.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/10/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.