The Head of Casualty Claims is a senior national leadership role responsible for building and leading the U.S. Casualty Claims function. This role elevates claims from a reactive service to a proactive, coordinated strategic capability across the firm. A critical component of this role is integrating claims and risk control into a unified casualty performance strategy. The role drives alignment across Series claims teams and risk control functions, ensuring consistent execution, improved claim outcomes, reduced E&O exposure, and enhanced client value CORE RESPONSIBILITY Lead the integration of claims and risk control/loss control into a unified casualty strategy, ensuring claim trends directly inform risk mitigation efforts and proactively reduce frequency and severity across the portfolio. KEY RESPONSIBILITIES • Drive a closed-loop feedback system between claims, risk control, and placement. • Align Series claims and risk control teams under a consistent casualty framework. • Partner with risk control to prioritize interventions based on severity drivers. • Embed claims insights into client risk control strategies. • Deliver a combined claims + risk control value proposition to clients. • Identify systemic loss drivers and deploy coordinated risk control initiatives. • Translate claims trends into targeted, measurable risk control actions. • Serve as senior escalation point for complex, high-severity casualty and product recall claims. • Maintain senior-level relationships with carrier claims leadership. • Support E&O mitigation through disciplined claims governance and documentation standards. • Develop and deliver national claims training and thought leadership. • 15+ years of casualty claims experience in a carrier, brokerage, legal, or hybrid environment. • Deep expertise in GL, Auto, and complex casualty claims; product recall experience preferred. • Strong understanding of litigation management, legal strategy, and claims defense processes; prior experience working within or closely alongside legal teams strongly preferred. • Experience engaging with defense counsel, managing litigation budgets, and influencing case strategy and outcomes. • Demonstrated ability to lead claims advocacy at a national or enterprise level. • Experience working across matrixed organizations with multiple business units. • Strong communication, negotiation, and stakeholder management skills. • Experience integrating claims insights with risk control, analytics, and placement strategies. SUCCESS METRICS • Reduction in loss frequency and severity through coordinated claims and risk control initiatives. • Increased client adoption of integrated casualty strategies (claims + risk control). • Improved outcomes on key loss drivers (auto, GL severity, litigation trends). • Stronger alignment between claims strategy, risk control, and placement decisions. • Increased producer and client confidence in claims advocacy. Open to remote locations. #LI-JM

🌟 Leave Specialist – Remote 🌟 Work from anywhere while making a real impact! Why you’ll love this role: ✅ 100% remote – work from your favorite spot ✅ Make a real impact on employees’ lives ✅ Join a team that’s passionate, supportive, and fun As a Leave Specialist, you’ll administer FMLA policies for multiple clients, manage leave requests, and ensure compliance—all while providing exceptional support. If you’re detail-oriented and thrive in a fast-paced environment, this is your chance to join a team that values flexibility and excellence. Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

SUMMARY: We are currently seeking a RCM Representative Senior to join our Third-Party Claims-HB&PB team. This full-time role will primarily work remotely (Days, M- F). Purpose of this position: Working under general supervision, provides revenue cycle services to incoming and existing patients and their families either in person or by telephone. Is responsible for gathering patient information needed to provide services such as following up on complex claim issues, financial clearance, customer service, or admission. Works will be assigned via a work queue in the electronic health record system Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsi RESPONSIBILITIES: - Gathers information from patients, clients/family members, HCMC clinical areas, government agencies, employers, third party payors, and/or medical payment programs, etc. both in-person and by telephone to register patients, gather or update information, obtain referrals and pre-authorizations, complete appropriate forms, conduct evaluations, determine benefits and eligibility (insurance, public programs, etc.), determine financial responsibility, and/or to identify sources of payment for services - Requests, inputs, verifies, and modifies patient’s demographic, primary care provider, and payor information - Utilizes tools, including computer programs, when indicated - Makes appropriate referrals (i.e. Patient Financial Care Specialists, Collections Specialists) as appropriate - Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. - Answers questions (by phone and in-person) and provides quotes for services (including discounts), identifies financial resources, etc. in accordance with HCMC policies and procedures - Utilizes various databases and specialized computer software for financial care activities including eligibility verifications, pre-authorizations, medical necessity, review/updating of patient accounts, etc. - Establishes plans (patient liabilities, payment, etc.) and conducts follow up activities related to those plans - Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software - Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies - Works with Claims and Collections (both internally and with collection agencies) in order to assist patients and their families with billing and payment activities in order to increase cash flow - Other duties as assigned QUALIFICATIONS: Minimum Qualifications: - 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc. - Bilingual strongly preferred, required in some positions -OR- - An approved equivalent combination of education and experience Preferred Qualifications: - Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria - Excellent verbal and written communication and interpersonal skills - Ability to work independently with minimal supervision, within a team setting and be supportive of team members - Proficient with Microsoft Office - Ability to analyze issues and make judgments about appropriate steps toward solutions - CRCR (Credentialed Revenue Cycle Representative) preferred Knowledge/ Skills/ Abilities: - Knowledge of patient billing claims process - Ability to communicate with patients and families under sometimes stressful circumstances - Strong telephone communication skills - Experience with electronic health record or similar software program - Knowledge of payor programs - Knowledge of applicable federal and state regulations

SUMMARY: We are currently seeking a RCM Representative Senior to join our Third-Party Claims-HB&PB team. This full-time role will primarily work remotely (Days, M- F). Purpose of this position: Working under general supervision, provides revenue cycle services to incoming and existing patients and their families either in person or by telephone. Is responsible for gathering patient information needed to provide services such as following up on complex claim issues, financial clearance, customer service, or admission. Works will be assigned via a work queue in the electronic health record system Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsi RESPONSIBILITIES: - Gathers information from patients, clients/family members, HCMC clinical areas, government agencies, employers, third party payors, and/or medical payment programs, etc. both in-person and by telephone to register patients, gather or update information, obtain referrals and pre-authorizations, complete appropriate forms, conduct evaluations, determine benefits and eligibility (insurance, public programs, etc.), determine financial responsibility, and/or to identify sources of payment for services - Requests, inputs, verifies, and modifies patient’s demographic, primary care provider, and payor information - Utilizes tools, including computer programs, when indicated - Makes appropriate referrals (i.e. Patient Financial Care Specialists, Collections Specialists) as appropriate - Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. - Answers questions (by phone and in-person) and provides quotes for services (including discounts), identifies financial resources, etc. in accordance with HCMC policies and procedures - Utilizes various databases and specialized computer software for financial care activities including eligibility verifications, pre-authorizations, medical necessity, review/updating of patient accounts, etc. - Establishes plans (patient liabilities, payment, etc.) and conducts follow up activities related to those plans - Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software - Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies - Works with Claims and Collections (both internally and with collection agencies) in order to assist patients and their families with billing and payment activities in order to increase cash flow - Other duties as assigned QUALIFICATIONS: Minimum Qualifications: - 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc. - Bilingual strongly preferred, required in some positions -OR- - An approved equivalent combination of education and experience Preferred Qualifications: - Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria - Excellent verbal and written communication and interpersonal skills - Ability to work independently with minimal supervision, within a team setting and be supportive of team members - Proficient with Microsoft Office - Ability to analyze issues and make judgments about appropriate steps toward solutions - CRCR (Credentialed Revenue Cycle Representative) preferred Knowledge/ Skills/ Abilities: - Knowledge of patient billing claims process - Ability to communicate with patients and families under sometimes stressful circumstances - Strong telephone communication skills - Experience with electronic health record or similar software program - Knowledge of payor programs - Knowledge of applicable federal and state regulations