• Lead a team of operators to draw insights from rigorous analyses, develop informed recommendations, and then drive implementation on the most critical opportunities and challenges • Apply thought leadership, analytical skills and business judgment to help senior leadership define strategic priorities, deliver operational excellence and foster innovation and growth • Partner with the CX leadership team to align on targets across financial and operational metrics and developing annual operating roadmaps • Drive large-scale strategic projects that directly impact key growth initiatives • Own key business operating rhythms that drive performance and accountability, including OKRs, MBRs, etc. • Oversee the technology stack across CX, executing day-to-day management, driving change management, and evaluating new tools • Manage process improvement efforts to constantly identify and execute on opportunities for efficiency, productivity and profitability • Serve as a credible and reliable executive advisor, enabling data-driven decision-making with end-to-end context and strategic alignment

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Compliance Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. ***This position is currently remote (work from home) but can be subject to change to regular, in-office work*** Perks of Working for the Ohio Department of Public Safety • Multiple pay increases over the first years of service! • Free Parking! • Free Gym Access & Walking Path! • Daycare On-site! • Cafeteria On-site! What You'll Do as a Customer Service Assistant 2 • Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: • Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service; • Listen carefully & ask appropriate follow-up questions to verify understanding; • Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; • Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; • Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from courts, attorneys, general public, Attorney General's Office, Director's Office, Law Enforcement, Registrar's Office, Bureau of Motor Vehicles legal counsel &/or hearing officers, insurance companies, various businesses & other in & out of state agencies pertaining to public records, registries, abstracts, licenses, reinstatement requirements, suspensions & cancellations of driving & registration privileges. Click here to see the full position description 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Helpful Tips for Applying: 1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". 2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. 3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A". Job Skills: Customer Service

Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/ALS & Points Processing Report in Location: 1970 West Broad Street, Columbus, OH 43223 Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. ***This position is currently remote (work from home) but can be subject to change to regular, in-office work*** Perks of Working for the Ohio Department of Public Safety • Multiple pay increases over the first years of service! • Free Parking! • Free Gym Access & Walking Path! • Daycare On-site! • Cafeteria On-site! What You'll Do as a Customer Service Assistant 2 • Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation: • Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service; • Listen carefully & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; • Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered; • Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from various sources (e.g., legal & regulatory entities, public administration & licensing authorities, private & public stakeholders, etc.). Click here to see the full position description 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Helpful Tips for Applying: 1. Be detailed when describing your current/previous work duties. The more the better!! Don't just write "see attached resume". 2. Tailor your application for each position you apply for. You should clearly describe how you meet the minimum qualifications outlined in this job posting. 3. Respond to all questions asked. If you do not have the education/training/experience that is being asked, select either "No" or "N/A". Job Skills: Customer Service

Role Description We are partnering with a leading international customer experience provider in Greece to recruit Czech-speaking Customer Care & Technical Support Advisors. This role is ideal for candidates who enjoy helping people, solving technical issues, and working in a structured, high-quality support environment for premium digital products and services. You will join a multilingual team delivering professional customer and technical assistance via phone, email, and chat, while developing strong technical and communication skills. - Handle inbound customer inquiries via phone, email, and chat - Provide support for account access, device usage, software updates, and basic troubleshooting - Guide users step by step to resolve technical and service-related issues - Accurately document cases and actions taken using internal support tools - Follow defined quality, security, and efficiency standards - Escalate complex cases when required and collaborate with internal teams - Ensure a secure, professional, and positive customer experience at all times Qualifications - Fluent Czech (C1/C2 level); Slovak is a strong advantage - English at B2 level for training and internal communication - Previous experience in customer support or technical support is preferred - Confident PC skills and ability to work with multiple systems simultaneously - Strong written and verbal communication skills - Problem-solving mindset with attention to detail - Ability to work in rotating shifts, including weekends when required - Interest in technology and digital products is a plus Benefits - Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process covered by the company) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special Events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age