Title: Credit & Collections Specialist Sr Location: Indianapolis United States Job Description: Position Title: Credit & Collections Specialist Sr Job Description: Locations: Grand Prairie TX, Nashville TN, Indianapolis IN, Tampa FL, Metairie LA, Richmond VA Hours: Standard working hours Travel: This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Position Overview: Responsible for complex collection activities related to past due health insurance premiums and/or past due health insurance claims. How You Will Make an Impact: - Follows established guidelines, contacts group for the purpose of collecting past due insurance premiums and/or past due health insurance claim - Researches validity of past due and/or disputed debt - Generates demand letters - Prepares reports reflecting status of credit and collection activities for management review - Responsible for accounts and receivables follow up at 30-, 60-, and 90-day timelines Required Qualifications: - Requires a H.S. diploma or equivalent and a minimum of 2 years of commercial debt collection experience; or any combination of education and experience, which would provide an equivalent background. Preferred Qualifications: - Medicare Experience strongly preferred - Prior collections experience strongly preferred - Infusion therapy knowledge strongly preferred - NextGen Experience nice to have - Knowledge on collecting commercial insurance EX (Aetna, Humana) Preferred Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: AFA > Financial Operations Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

En tant qu'un Collection Officer, votre rôle principal consistera à gérer les comptes clients en souffrance et à récupérer les paiements en retard de manière efficace et respectueuse. Vous serez chargé de collaborer étroitement avec les clients, les créanciers et les départements internes pour résoudre les problèmes liés aux paiements en suspens tout en maintenant de bonnes relations commerciales. Responsabilités : - Analyser régulièrement les comptes clients en souffrance pour identifier les paiements en retard, les créances impayées et élaborer des plans de paiement personnalisés en fonction de leur capacité à rembourser. - Maintenir un suivi précis des communications avec les clients, y compris les promesses de paiement convenues et les délais de règlement. - Collaborer avec les départements internes, tels que le service client et la comptabilité, pour résoudre les problèmes liés aux paiements et aux factures. - Utiliser des techniques de persuasion et de négociation pour encourager les clients à respecter leurs engagements de paiement. - Fournir des mises à jour régulières sur les comptes en souffrance et les progrès réalisés dans le processus de recouvrement à la direction et aux parties concernées. Exigences : - Vous parlez néerlandais et français, l’anglais est un plus - Diplôme d'études secondaires (ou équivalent) requis. - Vous êtes proactif, axé sur les résultats et suivez activement vos objectifs - Expérience préalable dans un rôle similaire est un atout. - Connaissance des outils informatiques et capacité à apprendre de nouveaux logiciels de gestion des recouvrements. Rejoignez notre équipe en tant qu'Agent de Recouvrement et contribuez au maintien de la santé financière de l'entreprise tout en favorisant des relations positives avec nos clients. A nos côtés vous pourrez : Bénéficier d’un accompagnement personnalisé tout au long de votre parcours, afin que vos compétences professionnelles se développent davantage Travailler aux côtés d’équipes engagées et passionnées

Als Collection Officer is je belangrijkste taak het beheren van openstaande klantenrekeningen en het invorderen van achterstallige betalingen op een efficiënte en respectvolle manier. Je werkt nauw samen met klanten, crediteuren en interne afdelingen om uitstaande betalingsproblemen op te lossen en tegelijkertijd een goede handelsrelatie te onderhouden. Verantwoordelijkheden: - Achterstallige klantenrekeningen analyseren om achterstallige betalingen, openstaande bedragen te identificeren en gepersonaliseerde betalingsplannen te ontwikkelen, op basis van hun vermogen, om terug te betalen. - Nauwkeurig met de klanten communiceren en de klanten bijhouden. Nagaan dat de overeengekomen betalingstoezeggingen en betalingstermijnen gerespecteerd worden. - Samenwerken met interne afdelingen, zoals klantenservice en boekhouding, om problemen met betalingen en facturen op te lossen. - Gebruik overtuigings- en onderhandelingstechnieken om klanten aan te moedigen hun betalingsverplichtingen na te komen. - Zorg voor regelmatige updates over achterstallige rekeningen en de voortgang van het incassoproces aan het management en relevante partijen. Vereisten: - Je spreekt Nederlands en Frans, Engels is een pluspunt. - Diploma secundair onderwijs (of gelijkwaardig) vereist. - Je bent proactief, resultaatgericht en volgt actief je doelstellingen op. - Eerdere ervaring in een gelijkaardige functie is een pluspunt. - Kennis van IT-tools en het vermogen om nieuwe software voor collectiebeheer te leren. Sluit je aan bij ons team als Collections Officer en help de financiële gezondheid van het bedrijf te behouden terwijl je positieve relaties met onze klanten bevordert. Als je bij ons werkt, kun je: Profiteren van persoonlijke ondersteuning tijdens je carrière, zodat je professionele vaardigheden zich verder ontwikkelen Samenwerken met betrokken en gepassioneerde teams

• Monitor and manage delinquent accounts to ensure timely collection of outstanding balances. • Assist with posting payments and remittances accurately to customer accounts and update the general ledger accordingly. • Communicate with clients regarding overdue invoices, payment arrangements, and account discrepancies. • Reconcile accounts receivable records and resolve any discrepancies in collaboration with the finance team. • Prepare reports on aged receivables and collection activities to support management decision-making.