Natural Retreats is hiring a Guest Services Agent to join our national team! Guest Services Agents support all destinations and brands in the Natural Retreats portfolio, and provide assistance to the Guest Services Manager in day-to-day business operations. Guest Services Agents drive guest satisfaction and are expected to provide enthusiastic and personalized services while proactively anticipating guest needs. Guest Services Agents function as one of the primary interfaces with guests, and this position ensures that all guests have accurate information before arrival and throughout their stay. This team member is responsible for reporting all guest and owner communications called into the office and properly documenting all calls and resolutions in our company software systems. To be considered for this remote work arrangement, applicants must reside in one of the following states: Alabama, California, Colorado, Florida, Georgia, Idaho, Montana, Nevada, North Carolina, South Carolina, Tennessee, Utah, or Virginia. COMPENSATION: $19.50 / hour BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums! - 15 vacation days - 9 holidays - 7 sick days - 5 NR Days with a $1,500 allowance to book a NR vacation home! - Maternity AND Paternity Leave - Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) - Dental - Vision - Flexible Spending Accounts (medical and dependent care) - 401K retirement plan options with 3.5% company match - Short and Long Term Disability Insurance (100% company paid) - Basic Life Insurance Policy of $50,000 (100% company paid) - Supplemental Life Insurance (Employee, Spouse, Child) ESSENTIAL FUNCTIONS: - Handle guests’ communications via phone call, email, text, web chat, partner portal, and all other communication channels utilized by the company in a professional manner, adhering to department policy, property or channel requirements, and brand standards. - Ensure complete guest contact, count, comprehensive reason for travel, and all other relevant information and booking requirements by destination, brand, community, or sublocation is represented accurately, robustly and timely in the system corresponding to every inquiry or guest reservation created and/or accessed. - Record essential data and information using NR software: ensure all guest communications, resolutions, and ancillary actions are noted in the appropriate places within the system. - Serve as the liaison between the guest and the on-site team to ensure exceptional guest services. - Provide proactive communication to include pre-arrival, welcome and departure calls along with other proactive campaigns as assigned. - Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. - Manage cases to include creating, follow up and closing using company IT software. - Resolve guest complaints, ensuring guest satisfaction. - Maintain detailed knowledge of property inventory, location, amenities etc. - Identify, implement, and/or assist with projects designed to enhance and improve the services of the company. - Act as a source of information to guests on various matters such as restaurants and local activities to make the most suitable recommendations in anticipation of guest’s needs. - As needed, create travel itineraries for guests: managing guest communication including scheduling arrangements for guests with preferred vendors to secure reservations, activities, and services. - As needed, assist Concierge in maintaining a preferred vendor database by destination and brand of all services which guests might need including, but not limited to, last-minute reservations, transportation, grocery delivery, babysitters, baby gears, floral arrangements, retail stores, ski and bike rentals, beach chairs, attractions, restaurants, shopping, tours, etc. - Provide occasional personalization of ideas and execution of gifts for guests. - Continually learn and maintain full knowledge of the company and product offerings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. EXPERIENCE AND SKILLS: Required - Ability to pass pre-employment testing which may include drug testing and/or background screening - Ability to uphold policies and procedures - Ability to prioritize and execute tasks in a fast-paced, seasonal environment as evidence by: - Excellent organizational and time management skills, - Proactivity and flexibility, - Outstanding customer service, and - Keen attention to detail - Must be computer savvy, able to learn new programs and adapt to frequent systems changes - Ability to adapt to portfolio and company growth. Must find joy in adapting to business needs and performing different duties daily, monthly, seasonally, etc. Preferred - Experience in hospitality, property management, and/or hotels - Prior call center experience - High School Diploma or equivalent POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time position. Natural Retreats’ core business hours for the Guest Experience department are Monday through Friday, 8:00 a.m. to 9 p.m. EST and Saturday and Sunday 10:00 a.m. to 7:00 p.m. Holidays and weekend coverage are required. Because this role is responsible for supporting all of our destinations, the hours of this position may need to fluctuate to accommodate support in multiple time zones (Eastern, Central, Mountain, Pacific) and daily scheduling needs will vary seasonally which may result in working some inconsistent hours. We encourage all Team Members to take two (2) days off per week where possible. Vacation is generally taken outside of peak season. Note, during the summer season, 360 Blue brand destinations presently operate from 8a-8p CST on Saturdays. Flexibility with your schedule is a must. Additionally, other project work or responsibilities may require the Team Member to occasionally work outside of this schedule. **As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check. Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com. Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.

Remote Client Sales Representative About The Role: BuzzTech Media is a digital solutions company dedicated to helping businesses and professionals manage their workloads more efficiently. We are looking for Client Sales Representatives to join our growing team. In this role, you’ll be responsible for identifying prospective clients, building relationships, and guiding them through the early stages of BuzzTechMedia’s service offerings. Key Responsibilities: - Research and identify potential clients - Conduct outreach via calls, emails, social media, and virtual meetings - Build and maintain relationships with prospective clients - Understand client needs to match them with appropriate services - Track all outreach and interactions using CRM tools - Collaborate with sales and marketing teams to refine messaging and targeting strategies What We’re Looking For: - Experience in sales or client development is preferred but not required - Strong interpersonal and communication skills - Proactive mindset with a passion for building long-term client relationships - Organized, detail-oriented, and able to manage multiple leads simultaneously - Comfortable using CRM systems and digital outreach tools - Self-driven and comfortable working in a remote environment What We Offer: - Competitive base salary + performance-based bonuses - Full benefits package including medical, dental, 401k, and paid time off - Ability for work fully remote - Professional, supportive, and collaborative team culture - Ongoing training and opportunities for career advancement

***Remote and must live in Kentucky*** JOB DESCRIPTION Job Summary Provides senior level support for health plan provider relations activities. Supports network development, network adequacy and provider training and education. Serves as primary point of contact between the business and contracted providers within the Molina network. Responsible for network management including provider education, communication, satisfaction, issue intake, access/availability and ensuring knowledge of and compliance with Molina policies and procedures. Essential Job Duties • Successfully engages the plan's highest priority, high-volume and strategic complex community providers to ensure provider satisfaction, facilitate education on key Molina initiatives, and improve coordination and partnership between the health plan and contracted providers. • Serves as the primary point of contact between Molina health plan and the complex provider community that services Molina members, including but not limited to fee-for-service (FFS) and pay-for-performance (P4P) providers. • Collaborates directly with the plan’s external providers to educate, advocate and engage as valuable partners - ensuring knowledge of and compliance with Molina policies and procedures while achieving the highest level of customer service; effectively drives timely issue resolution, electronic medical record (EMR) connectivity, and provider portal adoption. • Resolves complex provider issues that may cross departmental lines and involve senior leadership. • Conducts regular provider site visits within assigned region/service area; determines daily or weekly schedule, to meet or exceed the plan's monthly site visit goals. Proactively engages with the provider and staff to determine; for example, non-compliance with Molina policies/procedures or Centers for Medicare and Medicaid Services (CMS) guidelines/regulations, or to assess the non-clinical quality of customer service provided to Molina members. • Provides on-the-spot training and education as needed, including counseling providers diplomatically, while retaining a positive working relationship. • Independently troubleshoots provider problems as they arise, and takes initiative in preventing and resolving issues between the provider and the plan whenever possible. The types of questions, issues or problems that may emerge during visits are unpredictable and may range from simple to very complex or sensitive matters. • Initiates, coordinates and participates in problem-solving meetings between the provider and Molina stakeholders, including senior leadership and physicians (examples include: issues related to utilization management, pharmacy, quality of care, and correct coding). • Independently delivers training and presentations to assigned providers and their staff - answering questions that come up on behalf of the health plan; may also deliver training and presentations to larger groups, such as leaders and management of provider offices, including large multispecialty groups or health systems, executive level decision makers, association meetings, and joint operating committees (JOCs). • Performs an integral role in network management, by monitoring and enforcing company policies and procedures, while increasing provider effectiveness by educating and promoting participation in various Molina initiatives; examples of such initiatives include: administrative cost-effectiveness, member satisfaction - Consumer Assessment of Healthcare Providers and Systems (CAHPS), regulatory-related, Molina quality programs, and taking advantage of electronic solutions (electronic data interchange (EDI), EMR, provider portal, provider website, etc.). • Serves as a subject matter expert for the provider relations function. • Provides training and support to new and existing provider relations team members. • Role requires 80%+ same-day or overnight travel (extent of same-day or overnight travel will depend on the specific health plan service area). Required Qualifications • At least 3 years of customer service, provider services, or claims experience in a managed care or medical office setting, or equivalent combination of relevant education and experience. • Understanding of the health care delivery system, including government-sponsored health plans. • Understanding of various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc. • Experience delivering training and facilitating educational presentations. • Organizational skills and attention to detail. • Ability to manage multiple tasks and deadlines effectively. • Interpersonal skills, including ability to interface with providers and medical office staff. • Ability to work in a cross-functional highly matrixed organization. • Effective verbal and written communication skills. • Microsoft Office suite and applicable software programs proficiency. Preferred Qualifications • Experience in provider services, operations, and/or contract negotiations in a Medicaid, Medicare, and/or Marketplace managed health care setting - ideally with different provider types (i.e. physician, group, hospital). To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

About the Role: Join our team as a Client Support Coordinator, supporting clients by organizing personalized vacation plans and coordinating booking details in a remote environment. In this role, you will assist individuals and families as they prepare for upcoming vacations by organizing itinerary elements, coordinating reservations, and ensuring that all travel arrangements are clearly documented and easy to follow. Your primary focus will be maintaining organization, accuracy, and consistency while supporting clients throughout the planning process. As a Client Support Coordinator, you will assist with coordinating vacation arrangements that may include accommodations, transportation, and scheduled activities. Many plans involve multiple reservations and timeline considerations, so attention to detail and the ability to manage planning workflows efficiently are essential. You will help ensure that reservations are confirmed correctly, itinerary components are aligned, and planning information is organized in a clear and structured format. Communication is an important part of this role. You will help maintain consistent updates, gather necessary details, and ensure that all planning information is accessible and easy for clients to understand. You will also assist with tracking timelines and following up on outstanding items to ensure each vacation plan remains organized and complete. This position is fully remote and well suited for individuals who enjoy organization, client communication, and coordinating detailed plans. Training is provided to ensure familiarity with planning tools and coordination systems. Responsibilities - Coordinate vacation planning timelines and itinerary details - Manage reservations, confirmations, and scheduling elements - Maintain accurate documentation and planning records - Monitor planning progress and follow up on pending items - Communicate updates and itinerary details clearly - Support organized and efficient planning workflows Qualifications - Strong organizational and communication skills - Detail-oriented with dependable follow-through - Comfortable working independently in a remote environment - Ability to manage multiple tasks and timelines - Tech-comfortable and able to learn new systems What We Offer - Flexible remote scheduling - Performance-based pay structure - Structured training and onboarding - Ongoing professional support and mentorship - Clear systems and workflows for success