• Work hand-in-hand with Product Managers on product research and vision, translating it into wireframes, mockups and final designs • Test concepts with users and integrate their feedback • Iterate with front-end developers on moving the designs into well executed developments, actively participating in the development of a design system and platform styles • Be autonomous in identifying UX problems and devising elegant solutions to them - you’ll be the owner of ensuring a delightful user experience. • Collaborate with colleagues in Data Science, Customer Success, and Engineering.

• Attend design reviews and other project related meetings • Effectively communicate configuration considerations for product design • Provide feedback on timelines and potential processing constraints • Work with development teams to fully define the scope of configuration activities needed for a project • Coordinate with various departments and functional groups to ensure the accuracy of information provided by development team • Communicate documentation issues and solutions to product development team • Generate documentation related to impact assessments and implementation preparation • Generate Parts Maps for determination of impacts to existing product, determination of new product requirements, and assessment of the overall implementation plan. • Prepare all documents required for Configuration (e.g. Bill of Materials (BOM), Routings, Product Specifications, etc.) • Lead cross-functional problem-solving efforts for Product Transfer/Change Control Activities • Identify process gaps and inefficiencies and provide recommendations for solutions • Support departmental training program and development of new tools • May lead and/or mentor others • Ensure compliance to document and record control according to all MSD quality, ISO and regulatory requirements • Write SOPs as needed • Specific duties may vary depending upon departmental requirements.

• Own the design of significant product features and core workflows from concept through delivery • Lead usability testing and user research efforts, including planning, conducting interviews, synthesizing findings, and applying insights • Collaborate closely with engineers to define functional and usability requirements, ensuring design intent is realized in implementation • Lead and contribute to major UI redesign initiatives to improve clarity, efficiency, and overall user experience • Produce brand and marketing design assets that support product launches and communications • Advocate for accessibility and inclusive design, incorporating best practices and standards (including WCAG) into product decisions • Participate in cross-functional discussions to align product strategy, user needs, and technical constraints

• Lead the end-to-end user experience design for AI-powered applications supporting claims, risk, and client servicing workflows. • Design intuitive interfaces for LLM-driven tools, agentic AI assistants, and workflow automation platforms used by adjusters, examiners, supervisors, and clients. • Translate complex AI capabilities such as reasoning outputs, confidence scores, document summaries, and workflow recommendations into clear, actionable UI patterns. • Create user experiences that balance automation with human oversight, ensuring appropriate human-in-the-loop controls. • Design interaction models for conversational AI, structured AI outputs, and multi-step AI-assisted workflows. • Develop wireframes, prototypes, and high-fidelity mockups for AI-enabled dashboards and case management tools. • Conduct user research with claims professionals to understand workflows, pain points, and adoption barriers. • Map end-to-end claims journeys and identify high-impact opportunities for AI augmentation. • Design explainability and transparency components that help users understand AI reasoning and outputs. • Ensure interfaces clearly communicate system limitations, confidence levels, and required human actions. • Collaborate closely with AI engineers to align UX patterns with system capabilities and constraints. • Partner with product managers to define feature requirements and prioritize enhancements. • Develop and maintain a consistent design system tailored to Sedgwick AI platforms. • Create usability testing plans and gather feedback to iteratively refine AI-driven features. • Ensure accessibility, inclusivity, and compliance with enterprise design standards. • Optimize user workflows to reduce clicks, manual rework, and cognitive load. • Design dashboards that surface AI insights, alerts, and workflow statuses in a clear and actionable format. • Document UX guidelines for AI-assisted decision support systems. • Contribute to change management efforts by designing onboarding experiences for AI adoption.