The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES Responsible for managing a portfolio of classified loans in a manner that reduces problem assets and minimizes losses to the bank. ESSENTIAL FUNCTIONS It is the responsibility of the Commercial Resolutions Officer to take ownership of all tasks and challenges that they encounter in the operation of the assigned duties and to perform these essential functions: - Day-to-day management of a portfolio of classified assets. Communicate with borrowers via phone, face-to-face meetings, and written correspondence. When necessary, issue past due and demand letters to delinquent borrowers in accordance with bank policy and applicable banking laws. - Document collection activities including borrower calls/meetings and correspondence in the Fiserv Premier collections system. - Maintain an orderly e-file system to retain necessary documentation. Ensure that e-files are complete and up-to-date. - Effectively manage maturing loans in the assigned portfolio. Negotiate renewal/modification terms with borrower and secure necessary approvals. Clear any documentation or approval exceptions identified post-closing. - Review all assigned loans and develop a resolution strategy for each. Resolution strategies should have a goal of either rehabilitating the loan to the degree it can be moved back to a Relationship Manager or moving the loan out of the bank in a manner that minimizes losses to the bank and is compliant with applicable banking laws and bank policies. Resolution strategies should be documented and updated as needed. - Negotiate settlements with borrowers and guarantors, including deed-in-lieu of foreclosure, short sale, and discounted payoffs with a focus on minimizing problem assets, losses, and expenses. Utilize sound judgment in recommending settlements for approval and secure approval from the Director of Special Assets prior to finalizing settlements with borrowers. Retain documentation that evidences rationale for settlement. - Ensure that coding is accurate on all loans in portfolio based on current status, including the risk rating, accrual status, status code, and loss given default. Ensure that codes tied to credit reporting are accurate based on the current status of the loan. Submit coding changes in a timely manner and follow up to ensure changes are properly made. - Engage attorneys, appraisers, and other outside vendors as needed. Ensure invoices are properly reviewed and approved in a timely manner. Follow the bank’s appraisal ordering process to engage appraisals and recommend appropriate charge-offs according to bank policy. Make best efforts to minimize expenses associated with using outside vendors and leverage internal Legal department when possible. - Identify loans in portfolio that require an impairment analysis and conduct the analysis as needed. If an impairment or charge off is identified, complete the appropriate charge off/impairment document and submit it for approval through the bank’s charge off/impairment process. Ensure that the charge off form is accurate and includes sufficient commentary to identify the reason for the charge off/impairment and the current status of the loan. - Coordinate the transfer of loans to other areas of the bank when necessary. This includes loans moving back to a Relationship Manager and OREO/OAO transfers. Ensure that proper approvals are obtained, transfer documentation is completed, and coding is updated to reflect the change. - Ensure that all actions taken are compliant with state and federal law, banking regulations, and bank policy. Stay apprised of changes in banking laws and regulations that impact loans. - Actively participate in the SAM Quarterly Review process by completing and submitted loan reviews in a timely manner. - Assist the Director of Special Assets in responding to audit requests, including internal and third-party audits, internal loan review, and regulatory reviews. - Serve as a resource for other areas of the bank (Branches, Finance, Legal, etc.) to answer questions and assist with specific needs. - As needed, assist the SAM Manager with special projects as they arise. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES - Strong Data Acquisition and Management skills - General banking knowledge - Strong negotiation and mediation skills Qualifications, Education, and Certification Requirements - Education: High School Diploma required. College degree or some college preferred. - Experience: 5+ years of banking experience, preferably working in a lending or collections environment. - Certifications/Specific Knowledge: Strong organizational, communication, and computer skills (particularly with Microsoft Office products). TRAINING REQUIREMENTS/CLASSES Required annual compliance training; New Employee Orientation PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. This position may require bending and reaching. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $85,153.00 - $136,024.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 05-01-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.

We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: - A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. - 1:1 sparring with unicorn founders on a weekly basis - Community: Access to the top 0.1% of founders, peers and investors - Team building: Hiring top notch talent supported through our network (over 50,000 professionals) - Distribution: Support in reaching product-market-fit and building up a sales force / marketing machine - Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks - You will own, build, and run your startup in fields such as EdTech - You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management - You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs - You will receive intensive coaching to make your startup ready to raise millions in funding - You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements - You are based in Europe or the Americas or open to relocate - You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues - You have excellent communication skills in the English language Join us and build a €1B+ company with us!

We are looking to hire ambitious entrepreneurs to start and scale their own startups. We are serial entrepreneurs, for example Paul Müller (founder Adjust, €1.2B exit) and Petter Made (founder SumUp, €8B) who are eager to support outlier personalities and serial entrepreneurs to build €1B+ companies. Our offer: - A salary while you build your startup as you will directly be employed by us. Alternatively, you can opt for up to €500k in funding. - 1:1 sparring with unicorn founders on a weekly basis - Community: Access to the top 0.1% of founders, peers and investors - Team building: Hiring top notch talent supported through our network (over 50,000 professionals) - Distribution: Support in reaching product-market-fit and building up a sales force / marketing machine - Funding support for securing a multi-million euro funding round within 12 months (on average, EWOR Fellows raise > €2M after our Grand Pitch) One of our fellows set a record for Europe’s largest pre-seed round by a first-time founder, securing a €12M pre-seed investment. Tasks - You will own, build, and run your startup in fields such as HealthTech - You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management - You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs - You will receive intensive coaching to make your startup ready to raise millions in funding - You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively Requirements - You are based in Europe or the Americas or open to relocate - You are willing to take full responsibility for your own startup and scale it to €100M+ in revenues - You have excellent communication skills in the English language Join us and build a €1B+ company with us!

About the team At Zillow Home Loans, we’re at the forefront of revolutionizing the home financing experience. As part of Zillow Group’s FinTech division, you’ll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high-energy environment. We’re a team of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry. Mortgage Loan Officers at Zillow Home Loans, drive their success through one of two specialized lending teams. One team leverages a high volume, lead driven, phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly. The other team focuses on a consultative, market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents. Both teams are core to our purchase-focused mission and are equally backed by Zillow’s industry-leading technology, brand, centralized operations, and leadership support. Whether you find your edge in data-driven, lead-responsive execution or in nurturing a local professional network, both paths offer a high-impact career within the Zillow ecosystem. About the role This is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillow’s ecosystem. You’ll guide borrowers from first contact through funding while delivering a best-in-class customer experience. Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model. Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organization—supported by Zillow’s brand, platform, and operational scale. This role is “remote” with restrictions. Your designated remote location is defined as your principal place of residence, which must be physically located within the state listed above Ohio. You may also elect to spend some time working at a company office. Please note that your employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need. You Will Get To: - Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. - Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation. - Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. - Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. - Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. - Partner with centralized processing, underwriting, and closing teams to move loans efficiently. - Deliver a consistent, high-quality customer experience through phone, email, and text communication. - Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. - Maintain active licensing, complete required education, and participate in ongoing professional development. - This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes. In addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location. “Remote” with restrictions. Your designated remote location is defined as your principal place of residence; which should be physically located within the state listed above. You may also elect to spend some time working at a company office. Please note that your employment is contingent upon remaining in this location; any future requests to relocate to another state are subject to Company review and approval and may be denied based upon business need. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $11.40 - $23.80 hourly. The base pay range is specific to these locations and may not be applicable to other locations. Actual amounts will vary depending on experience, performance and location. Who you are - 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license. - Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content. - Physically located in and working remotely from Ohio. - Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model. - Strong client service orientation with consultative sales skills and deep understanding of the mortgage process. - Comfortable working in a structured, performance-driven environment with clearly defined KPIs. - Excellent verbal communication skills and ability to build trust quickly. - Strong time management, organization, and pipeline management skills. - Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel). - Associate’s or Bachelor’s degree preferred.  Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds and encourage you to apply if you bring transferable skills or related experience. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.