• Perform all supervisory duties associated with the SOC team including employee-related issues • Provide best in class customer service to Logically’s customer base • Adhere to company values while following best practices and operational procedures • Manage the status of open tickets/projects and complete technical and operational tasks to address project deliverables efficiently and accurately • Lead SOC team, foster innovation, and drive accountability within SOC engineering • Oversee technical delivery, assessing and continually improving output and ensuring processes are developed and adhered to in order to drive operational excellence • Participate in quarterly business reviews with vendors and customers • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all client managed systems, operating systems, hardware, and software. • Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the clients' environment • Establish operational foundations, defining metrics and KPIs to drive governance, quality, and efficiency • Influence and improve existing processes through innovation and operational change • Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions • Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing • Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation

• Assess, plan, coordinate, monitor, evaluate and implement options and services to facilitate timely medical care and return to work outcomes of injured workers. • Coordinate and implement medical case management to facilitate case closure • Timely and comprehensive communication with with employers, adjusters and the injured workers. • Assess appropriate utilization of medical treatment and services available through contact with physicians and other specialist to ensure cost effective quality care • Review and analyze medical records and assess data to ensure appropriate case management process occurs while providing recommendations to achieve case progress and movement to closure • Responsible for assigned caseloads, which may vary in numbers, territory and/or by state jurisdiction • Acquire and maintain nursing licensure for all jurisdictions as business needs require • Coordinate services to include home services, durable medical equipment, IMEs, admissions, discharges, and vocational services when appropriate and evaluate cost effectiveness and quality of services • Document activities and case progress using appropriate methods and tools following best practices for quality improvement • Reviewing job analysis/job description with all providers to coordinate and implement disability case management. • Engage and participate in special projects as assigned by case management leadership team • Occasionally attend on site meetings and professional programs • Foster a teamwork environment • Maintaining and updating evidence based medical guidelines (such as Official Disability Guidelines, MD Guidelines and all required state regulated guidelines) in reference to the injured worker treatment plan and work status. • Obtain and maintain applicable state certifications and/or licensures in the state where job duties are performed. • Obtain case management professional certification (CCM) within 2 years of hire date • Earn Continuing Education Units to maintain certifications and licensures

Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for an Operations Manager. This position can be home-based. This is a full-time, benefits-eligible, grant-funded opportunity. Current funding will expire on 6/30/2029, with the possibility of extension. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. Responsibilities The Operations Manager works closely with the National Sr. Director of Lifelong Learning as well as the Senior Managers and Program Leads of Professional Education on all Healthcare Professional content development and delivery processes; and coordinates closely with web development, and the program managers on all marketing and logistic activities to support both the Association education and the Association marketing and presence. - Oversee requests for product IDs and content requests for builds on the Professional Education Hub. - Work with the program managers to create collateral and review all collateral (digital and physical) for adherence to Association policies and Accreditation guidelines (if applicable). - Coordinate with other Lifelong Learning staff, professional education’s collateral, and serve as liaison with Integrated Marketing and Web Development. - Mange program-related vendors, including those who handle case-based outcomes, simulations, those who develop and host program websites or activities, and those who are responsible for slide set production, learner engagement, and website design. - Develop program materials, including handouts, resource sheets, infographics, etc. in coordination with program managers and Science Advisory Panel Members. Qualifications - Bachelor's Degree or equivalent experience. - Minimum Three (3) years of the following experience: - Strong and proven project management skills. - Excellent written and oral communication. - Excellent attention to detail and taking responsibility for projects and actions as well as anticipation of next steps is crucial. - Appreciation for the creative content, understanding how the medical education, adult learning, and clinical practice guidelines connect to bigger department and Association goals, and being able to own those connections and develop new ideas as understanding develops. Preferred Qualification: - Minimum one (1) year of experience with continuing medical professional education, social media, marketing efforts, and/or branding requirements. - Marketing experience preferred. Compensation & Benefits Salary minimum to the midpoint of the range is $66,300.00 to $88,500.00. Pay is commensurate with experience; geographic differentials may apply to the pay range. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details. - Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs;eligibility for an incentive program is based on the type of position. - Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. - Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are. At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.This position not a match with your skills? Click here to see other opportunities. In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment. EOE/Protected Veterans/Persons with Disabilities #AHAIND3, #LI-Remote

Anticipated End Date: 2026-04-16 Position Title: Nurse Case Manager I 100% Virtual, CareBridge (US) Job Description: Nurse Case Manager I 100% Virtual, CareBridge CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through home-care and community based services. Location: Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Work Hours: Monday – Friday 9am - 6pm CST The Nurse Case Manager I 100% virtual, CareBridge is responsible for performing care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum. Performs duties telephonically or on-site such as at hospitals for discharge planning. How you will make an impact: - Ensures member access to services appropriate to their health needs. - Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment. Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements. - Coordinates internal and external resources to meet identified needs. - Monitors and evaluates effectiveness of the care management plan and modifies as necessary. - Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans. - Negotiates rates of reimbursement, as applicable. - Assists in problem solving with providers, claims or service issues. Minimum Requirements: - BA/BS in a health related field and minimum of 3 years of clinical experience; or any combination of education and experience, which would provide an equivalent background. - Current, unrestricted RN license in applicable state(s) required. - Multi-state licensure is required if this individual is providing services in multiple states. Preferred Skills, Capabilities and Experiences: - Certification as a Case Manager is preferred. Job Level: Non-Management Exempt Workshift: 1st Shift (United States of America) Job Family: MED > Licensed Nurse Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.