Job Title: Receivables Support Representative Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. What Makes You a Perfect Fit - You are persistent, detail-oriented, and comfortable following up until resolution is achieved. - You balance urgency with empathy in customer conversations. - You take ownership of problems and see them through to completion. - You are highly organized and disciplined in documentation and follow-through. - You communicate clearly and collaborate effectively with internal teams. Required Experience & Skills - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Ideal Experience & Skills - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) Receivables Execution - Completion of 100% of daily collections cadence tasks - Number and dollar value of collections secured - Percentage of customers converted to auto-pay - Reduction in aging balances Billing Investigation & Documentation - Number of billing cases opened and closed - Number of billing investigations completed - Accuracy and completeness of Salesforce documentation - Number of cases open longer than two weeks Communication & Collaboration - Timeliness of customer and internal follow-ups - Reduction in billing escalations caused by delays or documentation gaps Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1

Job Title: Receivables Support Representative Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. What Makes You a Perfect Fit - You are persistent, detail-oriented, and comfortable following up until resolution is achieved. - You balance urgency with empathy in customer conversations. - You take ownership of problems and see them through to completion. - You are highly organized and disciplined in documentation and follow-through. - You communicate clearly and collaborate effectively with internal teams. Required Experience & Skills - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Ideal Experience & Skills - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) Receivables Execution - Completion of 100% of daily collections cadence tasks - Number and dollar value of collections secured - Percentage of customers converted to auto-pay - Reduction in aging balances Billing Investigation & Documentation - Number of billing cases opened and closed - Number of billing investigations completed - Accuracy and completeness of Salesforce documentation - Number of cases open longer than two weeks Communication & Collaboration - Timeliness of customer and internal follow-ups - Reduction in billing escalations caused by delays or documentation gaps Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1

Job Title: Receivables Support Representative Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. What Makes You a Perfect Fit - You are persistent, detail-oriented, and comfortable following up until resolution is achieved. - You balance urgency with empathy in customer conversations. - You take ownership of problems and see them through to completion. - You are highly organized and disciplined in documentation and follow-through. - You communicate clearly and collaborate effectively with internal teams. Required Experience & Skills - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Ideal Experience & Skills - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) Receivables Execution - Completion of 100% of daily collections cadence tasks - Number and dollar value of collections secured - Percentage of customers converted to auto-pay - Reduction in aging balances Billing Investigation & Documentation - Number of billing cases opened and closed - Number of billing investigations completed - Accuracy and completeness of Salesforce documentation - Number of cases open longer than two weeks Communication & Collaboration - Timeliness of customer and internal follow-ups - Reduction in billing escalations caused by delays or documentation gaps Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1

Job Title: Receivables Support Representative Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role We are seeking a highly detail-oriented and persistent Receivables Support Representative to protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution. This role sits on the front line of receivables execution and requires high-volume, intentional communication with customers by phone and email to move accounts toward resolution. You will serve as the operational engine of the receivables function—owning investigations, case management, collections follow-up, and documentation. In addition to securing payments, you will act as a frontline ambassador for customer experience, ensuring customers leave each interaction informed, confident, and satisfied. This position requires urgency, empathy, discipline, and strong cross-functional collaboration in a fast-paced, remote environment. Responsibilities Receivables Case Management - Investigate billing questions and concerns raised through collections efforts, inbound phone or email inquiries, or internal referrals. - Identify root causes of invoicing or account setup issues, make necessary corrections, and resolve underlying problems to prevent recurrence. - Open, manage, and maintain Salesforce cases for all receivables-related customer interactions. - Ensure thorough documentation in Salesforce cases, clearly outlining the issue, investigation, and resolution. - Create SOPs or data projects when recurring issues indicate broader operational trends. - Confirm customer understanding and satisfaction before closing billing-related cases. Collections & Payment Execution - Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments. - Maintain a disciplined and consistent follow-up cadence until resolution is achieved. - Document customer behaviors, trends, and commitments in Salesforce to improve future collections effectiveness. - Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency. - Manage daily outbound collections tasks to minimize aging balances and protect revenue. Customer Communication & Internal Coordination - Communicate clearly, professionally, and confidently during all billing and collections interactions. - Provide proactive updates to customers on billing investigations, adjustments, and payment status. - Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues. - Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues. Documentation & Continuous Improvement - Maintain accurate, detailed Salesforce documentation covering billing issues, adjustments, resolutions, and customer communications. - Track receivables-related compliance metrics tied to contracts and billing accuracy. - Identify recurring issues across billing, setup, or collections and recommend process improvements. - Present root-cause findings and improvement opportunities during weekly reviews. What Makes You a Perfect Fit - You are persistent, detail-oriented, and comfortable following up until resolution is achieved. - You balance urgency with empathy in customer conversations. - You take ownership of problems and see them through to completion. - You are highly organized and disciplined in documentation and follow-through. - You communicate clearly and collaborate effectively with internal teams. Required Experience & Skills - Experience in receivables, collections, billing support, or customer account management roles. - Proven ability to manage high-volume customer communication by phone and email. - Strong problem-solving and analytical skills to identify and resolve billing issues. - Proficiency in Salesforce or similar CRM systems for case management and documentation. - Excellent written and verbal communication skills. - Strong attention to detail and ability to manage competing priorities. Ideal Experience & Skills - Experience working in a structured collections or accounts receivable environment. - Background collaborating with service, installation, or operations teams. - Experience driving auto-pay adoption or reducing delinquency risk. - Familiarity with root-cause analysis and process improvement initiatives. What Does a Typical Day Look Like? A Receivables Support Representative’s day is focused on execution, investigation, and follow-through. You will: - Conduct outbound collections and follow-up with customers on past-due balances. - Investigate billing discrepancies and account setup issues. - Open, update, and close Salesforce cases with detailed documentation. - Coordinate with internal teams to resolve invoicing obstacles. - Convert customers to auto-pay where possible. - Review trends and contribute insights to improve receivables processes. In short: You ensure past-due balances are resolved quickly, billing issues are fixed at the root, and customers remain informed and confident throughout the process. Key Metrics for Success (KPIs) Receivables Execution - Completion of 100% of daily collections cadence tasks - Number and dollar value of collections secured - Percentage of customers converted to auto-pay - Reduction in aging balances Billing Investigation & Documentation - Number of billing cases opened and closed - Number of billing investigations completed - Accuracy and completeness of Salesforce documentation - Number of cases open longer than two weeks Communication & Collaboration - Timeliness of customer and internal follow-ups - Reduction in billing escalations caused by delays or documentation gaps Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding #LI-AG1