Inbound Call Center Representative Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! What You’ll Do - Answer incoming calls and assist customers with their questions. - Provide excellent service with a positive approach. - Document call details in our systems. - Solve problems and help customers find solutions. - Work with a variety of people and build positive relationships. - Stay up-to-date on our processes and procedures. What We Offer - Competitive pay: $17.20/hour + $4.77/hour (H&W up to 40 hours) = $21.97 - Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time - Comprehensive health, dental, and vision. - Paid time off, paid sick time and paid holidays (11) - 401(k) with employer matching - Tuition assistance and employee support programs - Paid training and all equipment provided - Opportunities for advancement - Friendly, business casual work environment What You’ll Need - High school diploma or GED - Great communication skills and a desire to help others - Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) - Attention to detail and reliability - Ability to adapt and work well in a team - Preferred 1 year of call center experience - General office skills and knowledge of standard office computer equipment - Ability to obtain and pass a VA government background check - Two forms of valid ID (one must be a REAL ID or U.S. passport - U.S. citizenship (work sponsorship not available) Machines and Equipment: The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data. The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. - We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to HR@principlechoice.com.

Inbound Call Center Representative Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! What You’ll Do - Answer incoming calls and assist customers with their questions. - Provide excellent service with a positive approach. - Document call details in our systems. - Solve problems and help customers find solutions. - Work with a variety of people and build positive relationships. - Stay up-to-date on our processes and procedures. What We Offer - Competitive pay: $17.20/hour + $4.77/hour (H&W up to 40 hours) = $21.97 - Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time - Comprehensive health, dental, and vision. - Paid time off, paid sick time and paid holidays (11) - 401(k) with employer matching - Tuition assistance and employee support programs - Paid training and all equipment provided - Opportunities for advancement - Friendly, business casual work environment What You’ll Need - High school diploma or GED - Great communication skills and a desire to help others - Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.) - Attention to detail and reliability - Ability to adapt and work well in a team - Preferred 1 year of call center experience - General office skills and knowledge of standard office computer equipment - Ability to obtain and pass a VA government background check - Two forms of valid ID (one must be a REAL ID or U.S. passport - U.S. citizenship (work sponsorship not available) Machines and Equipment: The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines. Physical Activity: The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements. Working Conditions: The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required. Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data. The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. - - We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to HR@principlechoice.com.

Online Chat Support ADF Medical Services Inc. We're hiring a motivated and professional Online Chat Support agent to deliver fast and friendly assistance to our patients and clients through our digital platform. If you enjoy helping people and communicating online — we want to hear from you. Role: Online Chat Support Agent 📁 Department: Customer Support & Patient Services 📍 Location: Fully Remote 🕐 Type: Full-Time / Part-Time What You'll Do: - Engage patients and clients through our online chat system in real time - Answer questions related to services, appointments, billing, and general inquiries - Manage multiple active chat sessions with speed, accuracy, and professionalism - Record and document all interactions accurately in our CRM system - Escalate sensitive or unresolved issues to the appropriate team promptly - Follow company communication guidelines and service quality standards - Maintain strict patient confidentiality in compliance with HIPAA regulations What We're Looking For: - 1+ year of online chat or customer service experience - Strong written communication and grammar skills - Typing speed of 45+ WPM with high accuracy - Ability to handle multiple chats simultaneously with composure - Comfortable using chat tools, CRM platforms, and cloud-based systems - Reliable high-speed internet and a dedicated quiet workspace - Healthcare or medical background is a plus but not required What We Offer: - Competitive pay - Health, dental & vision benefits (full-time employees) - Paid time off & paid holidays - Flexible shift options including evenings and weekends - Supportive team environment and ongoing coaching - Career growth opportunities within ADF Medical Services

Department: 10336 Enterprise Revenue Cycle - Revenue Cycle Scheduling Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday, 8:30am-5:30pm. Pay Range $21.85 - $32.80 The Pre‑Service Scheduler plays a vital role in delivering an exceptional patient experience by ensuring timely, accurate, and courteous scheduling of outpatient diagnostic testing and procedures. In this remote position, you will serve as a key point of contact for patients, physician offices, and clinical departments—helping coordinate care, remove barriers to access, and ensure patients are fully prepared for their appointments. This role requires strong attention to detail, excellent communication skills, and the ability to work independently in a fast‑paced, high‑volume environment. If you are passionate about patient service, enjoy problem‑solving, and thrive in a structured yet dynamic setting, this role offers meaningful impact and growth opportunity. Essential Functions - Provide prompt, professional, and courteous service to patients, physicians, physician office staff, and hospital departments. - Interview patients to accurately assess scheduling needs and coordinate appointments for outpatient diagnostic testing and procedures. - Accurately collect, analyze, and document patient demographic, insurance, financial, and clinical information from multiple sources. - Utilize computerized central scheduling systems to schedule appointments efficiently while preventing conflicts and ensuring proper test sequencing. - Enter and maintain complete and accurate patient registration data within established policy timeframes. - Inform patients of insurance requirements, pre‑payment financial obligations, and assist with financial transactions as applicable. - Complete Medicare Questionnaires for all Medicare patients and maintain working knowledge of Medicare, Medicaid, and third‑party payer requirements, including pre‑authorization and referral guidelines. - Obtain and accurately transcribe provider orders for scheduled outpatient exams. - Provide patients with clear and accurate preparation and arrival instructions prior to scheduled exams. - Maintain knowledge of Advocate Aurora Health department operations to appropriately address or route patient and staff inquiries. - Actively participate in staff meetings, training sessions, group projects, and continuing education to maintain competency and support departmental improvement initiatives. - Attend all mandatory in‑services and complete required safety and skills competencies. - Maintain strict confidentiality of patient information in compliance with HIPAA and organizational policies. Education & Experience - High school diploma or equivalent required. - One (1) year of experience in healthcare, insurance, call center, or customer service environment typically required. - Experience working with patient registration, scheduling systems, or insurance verification preferred. - Ability to work independently in a high‑volume, high‑stress environment while meeting deadlines and prioritizing work effectively. - Strong problem‑solving skills with the ability to analyze information, identify issues, and draw logical conclusions. - General computer proficiency and comfort working across multiple systems and applications. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.