SportStars is a fast-growing, multi-sport organization committed to delivering high-quality youth programming across our communities. We combine structured coaching, operational excellence, and a strong customer-first approach to create outstanding experiences for families. As we continue to grow, we’re looking for a driven, sales-oriented Sales & Customer Service Representative who thrives in a fast-paced environment and is motivated by results. Drive Enrollment Growth - Conduct high-volume inbound and outbound calls, emails, and follow-ups - Convert inquiries into registrations for camps, leagues, and programs Lead Generation & Pipeline Management - Proactively generate new leads through outreach and follow-ups - Build, manage, and maintain a healthy sales pipeline - Track all interactions accurately using CRM systems Customer Relationship Building - Build strong rapport with parents and guardians - Understand customer needs and recommend best-fit programs - Deliver a high-energy, positive, and professional experience Sales Execution - Confidently present program offerings and value propositions - Overcome objections and close enrollments - Consistently meet or exceed individual sales targets Bilingual Customer Support - Communicate fluently in both English and Spanish - Ensure all families feel supported, informed, and confident Cross-Team Collaboration - Work closely with operations and program teams - Share customer insights and feedback to improve offerings

SportStars is a fast-growing, multi-sport organization committed to delivering high-quality youth programming across our communities. We combine structured coaching, operational excellence, and a strong customer-first approach to create outstanding experiences for families. As we continue to grow, we’re looking for a driven, sales-oriented Sales & Customer Service Representative who thrives in a fast-paced environment and is motivated by results. Drive Enrollment Growth - Conduct high-volume inbound and outbound calls, emails, and follow-ups - Convert inquiries into registrations for camps, leagues, and programs Lead Generation & Pipeline Management - Proactively generate new leads through outreach and follow-ups - Build, manage, and maintain a healthy sales pipeline - Track all interactions accurately using CRM systems Customer Relationship Building - Build strong rapport with parents and guardians - Understand customer needs and recommend best-fit programs - Deliver a high-energy, positive, and professional experience Sales Execution - Confidently present program offerings and value propositions - Overcome objections and close enrollments - Consistently meet or exceed individual sales targets Bilingual Customer Support - Communicate fluently in both English and Spanish - Ensure all families feel supported, informed, and confident Cross-Team Collaboration - Work closely with operations and program teams - Share customer insights and feedback to improve offerings

SportStars is a fast-growing, multi-sport organization committed to delivering high-quality youth programming across our communities. We combine structured coaching, operational excellence, and a strong customer-first approach to create outstanding experiences for families. As we continue to grow, we’re looking for a driven, sales-oriented Sales & Customer Service Representative who thrives in a fast-paced environment and is motivated by results. Drive Enrollment Growth - Conduct high-volume inbound and outbound calls, emails, and follow-ups - Convert inquiries into registrations for camps, leagues, and programs Lead Generation & Pipeline Management - Proactively generate new leads through outreach and follow-ups - Build, manage, and maintain a healthy sales pipeline - Track all interactions accurately using CRM systems Customer Relationship Building - Build strong rapport with parents and guardians - Understand customer needs and recommend best-fit programs - Deliver a high-energy, positive, and professional experience Sales Execution - Confidently present program offerings and value propositions - Overcome objections and close enrollments - Consistently meet or exceed individual sales targets Bilingual Customer Support - Communicate fluently in both English and Spanish - Ensure all families feel supported, informed, and confident Cross-Team Collaboration - Work closely with operations and program teams - Share customer insights and feedback to improve offerings

Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our customer service team as a Customer Experience Lead. If you enjoy working in a fast-paced environment that is ever-changing, like problem solving, and customer service, then this is the job for you! For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce. What are you waiting for, APPLY TODAY and join the KBS Crew! Job Overview Salary Range: $20.47 - $28.65/hour This position is a full-time, remote opportunity. You will be responsible for day-to-day operations, data integrity, and communication. As a Customer Experience Lead the following duties and responsibilities will be a part of this opportunity, but are not limited to them: - Assist customer service call team members daily in responding to customer and vendor inquiries. - Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints. - Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues. - Maintain detailed records of written and verbal communication. - Provide detailed and accurate information for quarterly business reviews, executives, and customers. - Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions. Requirements for our Customer Experience Lead: - 3+ years’ experience in customer service/ administrative role - Previously have worked with B2B customers - Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP, Pivot Tables What’s In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! - Paid Time Off - Paid Holidays - Sick Time - Life Insurance - Supplemental Health Insurance (E.G., Accident) - 401k plan with a match or Non-qualified Deferred Compensation Plan - Pet Insurance - Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.