• The Senior CSM will focus on a smaller number of high-value strategic accounts. Develop and execute comprehensive account strategies for long-term success. • Proactively identify risks before they happen. Rally and project management internal stakeholders to address customer issues in a timely manner to optimize customer sentiment. • Build relationships with senior stakeholders. Develop a deep understanding of the customer's business, hiring plans, and the outcomes that will define the success of the partnership. Then put a success plan in place to maximize the customers’ experience. Host regular business reviews to review the partnership. • Be the voice of the customer by collecting product and operational feedback. CSM should prioritize requirements based on risk, urgency, and revenue impact + project manage internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way. • Responsible for providing a high-quality experience to our customers on a day-to-day basis. • Coordinate with internal stakeholders to ensure timely response and completion of customer requests. • Drive adoption of platform features that will lead to a better customer experience and better retention.

• Serve as the primary point of accountability for assigned client, owning overall health relationship, satisfaction, and service outcomes • Act as a trusted advisor to senior client stakeholders by understanding business priorities, risk areas, and transformation opportunities • Lead client governance routines including operational reviews, SLA tracking, QBRs, and escalation management • Ensure adherence to contractual commitments, service scope, and governance cadence across all countries in scope • Provide end-to-end oversight of service delivery across assigned clients • Partner with Country Operations Leads and Teams to ensure timely, accurate, and compliant service execution • Monitor delivery performance, controls, and audit readiness; proactively address risks or systemic issues • Collaborate with AMO and technical teams to resolve application, integration, or configuration challenges • Drive consistency, standardization, and best practices across regions, while accommodating local requirements • Own the Client P&L and improve both top and bottom lines

About Betr Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming super app. In September 2023, Betr launched Betr Picks, which has quickly become one of the leading fantasy sports pick 'em products in the U.S. The product is currently available in 34 states. In September 2025, Betr launched Betr Social Sportsbook and Betr Arcade. Since launch, Betr Social Sportsbook, which is live in 32 states, has been one of the fastest growing products in the industry. Betr Arcade has quickly emerged as a leading skill games platform and is live in 38 states. Betr Social Casino soft launched in February 2026 and is launching in 28 states. Betr plans on launching prediction markets in 2026. Betr has one million paying users and is one of the fastest growing companies in the industry. Betr is also the most followed sports gaming company on social media in the world, featuring 24/7 original content created by Betr Media, the company's internal media division. Betr is backed by Fuel Venture Capital, Aliya Capital Partners, IA Sports Ventures, FinSight Ventures, Florida Funders, Harmony Partners, 8vc, and other top-tier investors. About the role: The Betr team is looking for a CRM Marketing Manager to provide hands-on experience in Braze to drive customer engagement, retention, and lifecycle marketing initiatives. The ideal candidate has experience in Real Money Gaming / iGaming (e.g., sportsbook, casino, DFS, or social/sweepstakes platforms) and understands how to balance data, creativity, and technical execution. While this role is Miami-preferred, we are open to candidates from all locations and are focused on finding the best overall fit for the position. What You’ll Do: - Own and execute CRM strategy across email, push, in-app, and SMS channels - Build and manage lifecycle journeys (onboarding, activation, retention, reactivation, VIP) - Develop customer segmentation strategies based on behavior, lifecycle stage, and value - Partner with Product, Analytics, and Marketing teams to align on campaigns and promotions - Analyze campaign performance, A/B test, and continuously optimize for KPIs (retention, LTV, engagement) - Manage lifecycle journeys including onboarding, activation, retention, reactivation, and VIP flows - Support promotional campaigns (bonuses, offers, events) in a regulated gaming environment - Ensure compliance with regulatory and responsible gaming standards Bonus Points: - Understanding of event tracking, instrumentation, and real-time triggers - Ability to translate marketing needs into technical requirements/user stories About You: - 2–5 years of CRM / lifecycle marketing experience - Hands-on experience with Braze (strongly preferred) or similar CRM platforms - Experience in iGaming / real money gaming (sportsbook, casino, DFS, or related) - Strong understanding of segmentation, personalization, and lifecycle marketing - Familiarity with player incentives, promotions, and bonus structures - Experience with experimentation and A/B testing - Data-driven mindset with comfort analyzing performance metrics - Ability to balance technical execution with marketing and brand considerations Nice To Have: - Basic SQL or experience working with data teams At Betr, we're driven by a shared vision to reshape the sports & gaming industry. As a dynamic startup poised for remarkable growth, we're dedicated to crafting innovative experiences that cater to sports enthusiasts across the nation. We believe in pushing boundaries, embracing diversity, and fostering a collaborative culture that extends beyond the world of sports. Join us in shaping the future of sports entertainment! Betr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply Thank you for your interest in Betr. We look forward to reviewing your application.

At the heart of the Navan Group, the legacy of Reed & Mackay is evolving. As we transition to lead the enhanced premium pillar for Navan, we are embarking on the most exciting chapter in our company’s journey. We aren't just changing; we are scaling our high-touch expertise to set a new global standard for the entire group. With over 60 years of service innovation, our success has always been built on delivering flexibility and deep sector expertise. Now, as the premium engine of Navan, we combine our "built-for-service" philosophy with world-class technology to remove the complexity from global travel and events. Join the Journey Looking for your next challenge? Join a dynamic, inclusive culture where your contributions help shape the future of the Navan premium experience. Here, your growth is supported, and your ideas will define what luxury and high-touch service look like on a global scale. The Senior Director, Client Success is a high-impact leadership role responsible for the strategic retention, scalability, and revenue optimization of our most complex global accounts. You will lead a high performing team to transform traditional travel management into a strategic business lever, ensuring Reed & Mackay’s “built-for-service” technology delivers measurable ROI and unparalleled traveler experiences. The ideal candidate brings deep experience in client relationship management, service delivery leadership, operational excellence and strategic account growth, preferably within the travel management, hospitality, or corporate services industry. What You’ll Do - Build and maintain executive and multi-level client relationships, serving as a trusted advisor to senior stakeholders including procurement leaders, travel managers, operational leaders, and executive sponsors. - Own and drive achievement of company growth objectives by identifying expansion opportunities, generating new business leads through existing client relationships, and partnering closely with commercial and sales teams on revenue growth initiatives. - Drive the adoption of Navan’s next-gen travel and expense technology within the Reed & Mackay portfolio, ensuring a seamless digital-first, human-supported user journey - Develop and oversee strategic travel cost management business plans for key client portfolios, ensuring alignment with client goals related to savings, traveler experience, policy compliance, and operational performance. - Lead ongoing business reviews with clients and internal leadership, with a strong focus on performance outcomes, cost efficiencies, measurable value, and return on investment (ROI). - Translate complex global travel data into actional executive insights, using predictive analytics to consult clients on future spend optimization and sustainability goals - Drive client compliance, retention, and revenue growth by ensuring successful execution of contractual obligations, service expectations, and strategic account plans. - Oversee commercial models and account profitability frameworks, maintaining deep knowledge of pricing structures, contractual terms, and margin optimization opportunities. - Lead the design and implementation of innovative, client-focused solutions that improve service delivery, strengthen operational processes, and enhance the overall client experience. - Champion continuous improvement and innovation across the Client Success organization by introducing scalable processes, best practices, and service enhancements. - Ensure service delivery teams consistently operate in accordance with Service Level Agreements (SLAs), client contracts, and agreed business plans, while driving accountability for performance outcomes. - Provide executive oversight for client onboarding, implementation, renewals, and strategic account transitions, ensuring seamless delivery and long-term partnership success. - Establish the organization as a thought leader in client success and travel program strategy through executive partnership, industry insights, and cross-functional leadership. - Perform additional leadership responsibilities as required to support the continued growth and success of the Client Success organization. What We're Looking For: - 15 years in Account Management/Customer Success, with at least 5 years leading people-leaders (Managers of Managers) - Proven experience navigating the intersection of high-touch Service & SaaS/Fintech platforms - Ability to lead teams through org transformation or M&A integration - Experience managing multi-regional accounts (AMER, EMEA) and understanding localized travel regulations and cultural service expectations preferred - Drive results and client focused - Industry Experience: A background in Corporate Travel Management - Excellent written and verbal communications - Business, commercial acumen and professionalism - Education: Bachelor’s degree or equivalent professional experience. The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter. Pay Range $140,000—$150,000 USD