• We are seeking a Managing Consultant to join our growing AI and Data Team. • You will support utility clients in applying data‑driven analysis to complex planning, regulatory, and operational challenges. • Helping clients make informed decisions related to grid modernization, decarbonization, customer programs, and system reliability. • Support all phases of analytic work product development, from identification of key business questions, through data collection and ETL, to performing analyses. • Use a wide range of statistical, machine learning, and applied mathematical techniques to deliver insights to decision-makers. • Translate client objectives and regulatory requirements into rigorous analytical approaches and scalable solutions. • Provide day‑to‑day leadership, mentoring junior staff, and ensuring high‑quality delivery across engagements.

• Drive strategic clarity across the AI portfolio, understanding which programs are being deployed, why they matter, how initiatives connect, and where the program needs to go next. • Serve as a credible voice for the AI strategy; represent the team’s work with clarity and conviction to stakeholders at all levels. • Identify and solution capacity constraints, blockers, and prioritization conflicts before they escalate. • Lead program management for AI enablement and education programs, including cohort scheduling, curriculum coordination, capstone facilitation, and participant experience. • Engage and partner with senior leadership, key stakeholders, and curriculum designers to continuously evolve learning programs; contribute strategic perspective on shifts in capability needs to drive the future of the programs. • Track and analyze program outcomes, engagement, and post-program skill development to inform the strategic direction and investment for the program. • Develop tooling and governance adoption strategies, coordinate training, and build change management approaches to back the rollout of AI tools and platforms that drive the business forward. • Develop and maintain enablement resources: frameworks, guides, and onboarding content that scale the team’s thinking across the organization. • Collaborate and influence internal and external stakeholders and brand partners to keep programs aligned to the business; anticipate where friction will emerge and get ahead of it. • Prepare briefings, decision memos, and executive updates; distill complex, fast-moving work into clear narratives that drive decisions.

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. A Deployment Strategist at PolyAI is the commander in chief of a customer service transformation. It is their job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client. Day to day, you’ll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they’re the right ones. Your responsibility will involve: - Own the delivery of transformative virtual assistants at serious scale - from deployments handling hundreds of thousands of calls a day to high-stakes PoCs where your speed, strategy and creativity win the deal - Going beyond individual delivery - advising Fortune 500 customers on how to fundamentally reshape their customer service organisations using gravitas, executive presence and knowledge - Be the single point of accountability for delivery, bridging the gap between client expectations and engineering with clarity - Being the voice of the client, understanding their need, value drivers, sensitivities and values and rallying the rest of the PolyAI team around such needs - Track and report on the metrics that matter - value driven success metrics, utilization, adoption, and account health - with the autonomy to know what's working and what isn't and the creativity to bring the right team together to solve it - Communicating wins to clients in a way that builds trust, proves value, and drives expansion - Raise the bar across agent design, solutions consulting, and engineering, pushing teams to build the best possible voice experience - Collaborating with the pre-sales and sales teams to determine the best solution for a business need Minimum Requirements: - 5+ years in technical delivery leadership - A track record of delivering large scale, transformative projects, ideally within AI or for customers in regulated environments - Incredible storytelling and narrative abilities, proven through winning complex pilots and accounts - Total comfort working in high ambiguity environments, knowing how to simplify complex and dynamic work, and keeping things moving even when the path forward isn’t clear - The ability to think strategically, looking across a broad customer base, spotting patterns fast, and connect the dots between commercial risk, technical risk, and what to do next - A painstaking attention to detail - we show our clients the very best we have to offer, and no less - Strong customer obsession and focus on delivering value - An appetite to continuously improve processes and ways of working Preferred Requirements: - Experience with customer service or process automation, especially processes involving AI - Knowledge of project management principles, and a product solutions manager's eye for prioritization - Has worked with or part of a customer success of account management team, and confident in the tactics and processes that influence strong GRR and NRR metrics - Has acted as an escalation point for account or delivery risks - A desire to work in person with clients, to solutionise and build deep, personal relationships - An interest in consumer tech, design, and user behavior and interaction We provide a competitive salary range for this role - which is $115,000 – $165,000 + personal and company based performance bonus. Compensation range is dependent on level, experience, and location. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Benefits 💰 Participation in the company’s employee share options plan 🏥 Comprehensive health coverage for you and your loved ones 👪 Life Insurance ◻️ STD and LTD 💰 The opportunity to contribute to the company's 401k plan 🏝 Flexible PTO policy + 11 designated company holidays 📚 Annual learning and development allowance 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus! 🧡 Enhanced parental leave 👨‍👩‍👧 Company-funded fertility and family-forming programmes 🌸 Menopause care programme with Maven 🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are: Only the best We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence. Ownership We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes. Relentlessly improve We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI. Bias for action Our world moves quickly and so do we. We take calculated risks and we deliver impact fast. Disagree and commit We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all. Build for people We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status. Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Role Description We are seeking a motivated and detail-oriented intern to join our Customer Care team for the summer. This internship offers a hands-on opportunity to work with real-world tools and contribute to strategic decision-making supporting our customer care teams by creating AI Agents using Copilot and ChatGPT Enterprise. Key Responsibilities - Write, test, and refine LLM prompts to improve agent accuracy, reliability, and usefulness. - Evaluate agent outputs, identify failure modes, and iterate based on feedback and observed behavior. - Write and debug Python or JavaScript code as needed to support agent logic, integrations, or data handling. - Work with APIs and structured data sources to enable agents to retrieve, transform, or act on information. - Collaborate with multiple Customer Care teams to understand process needs and requirements to understand where Agents can assist. - Assist in identifying trends, anomalies, and opportunities for operational improvements. - Convert real-world processes into structured prompts, decision trees, and agent behaviors. - Share learnings with stakeholders and contribute to emerging best practices for AI agent use. Qualifications - Recently obtained or currently pursuing a degree in Data Science, Engineering, Information Systems, or a related field. - Experience creating multistep workflows within ChatGPT and/or Copilot. - Experience building autonomous or semi-autonomous systems beyond single prompts. - Experience working with Python or JavaScript code. - Comfortable reading and modifying existing code. - Experience writing and working with LLM prompts. - Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Ability to work independently and manage multiple priorities. Benefits - Real-world experience applying AI tools within a rapidly growing company. - Collaboration with cross-functional teams and strategic operations. - Mentorship from experienced professionals. - A chance to make lasting and measurable impacts on business outcomes. - Contribute towards improving the experience and speed of care for thousands of cancer patients.