• Oversee, maintain, and continuously improve DFS’s Salesforce platform to support company operations and internal teams. • Assist users with troubleshooting and technical inquiries. • Create and maintain automation using both declarative and programmatic Salesforce tools. • Manage user profiles and permissions to ensure secure system access. • Build and maintain analytical dashboards to support data-driven decision-making. • Clean and manage data using tools such as Excel and SQL. • Implement data models aligned with evolving business needs. • Update document templates using Conga Composer. • Document technical processes and optimize marketing lead distribution workflows. • Support system-related projects and initiatives as the organization grows.

• Administer and support the organization’s enterprise application ecosystem, including CRM, operational platforms, and integrated business systems. • Manage system configurations, user access, permissions, and security to ensure data integrity, compliance, and operational reliability. • Collaborate with business stakeholders to gather requirements and translate them into system enhancements, workflows, and automation solutions. • Design and maintain reports, dashboards, and data visualizations that provide actionable insights for leadership and operational teams. • Troubleshoot system issues, investigate root causes, and implement sustainable solutions to improve platform performance and user experience. • Lead the implementation and maintenance of system integrations across enterprise applications using APIs and integration tools. • Oversee user and license management, including provisioning, deactivation, and role-based access controls. • Support enterprise system upgrades, releases, and new feature rollouts, including testing and change management. • Monitor system adoption and partner with stakeholders to drive process optimization and platform utilization. • Develop and maintain system documentation, training materials, and knowledge resources for end users. • Provide guidance and technical expertise to cross-functional teams on best practices for system usage, automation, and data governance. • Participate in strategic initiatives to evaluate and implement new enterprise technologies and platform improvements. • Perform other duties as assigned to support departmental and company objectives.

• Design and maintain scalable declarative solutions (Flows, security model, data structure, reporting) • Enforce standards for automation design, configuration governance, and sustainable platform practices • Ensure alignment between data model, permissions, and integration touchpoints • Monitor platform reliability and proactively address issues • Support structured release, documentation, and validation practices • Translate business requirements into supportable platform designs

Welcome to Decision Foundry - Data Analytics Division! We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels. Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success. We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization.  We win as an organization through our core tenets. They include: ·       One Team. One Theme. ·       We sign it. We deliver it. ·       Be Accountable and Expect Accountability. ·       Raise Your Hand or Be Willing to Extend it Role summary We are seeking a Salesforce Administrator for our client. You will be responsible for the day-to-day user guidance, data quality, reporting, and user enablement of Salesforce CRM platform. This role ensures Salesforce is easy to use, reliable, and supports effective volunteer recruitment and engagement activities. The Administrator acts as the primary point of contact for Salesforce support, helping teams work efficiently with accurate data and clear reporting. Working closely with internal stakeholders and guided by the IT Systems Manager (Salesforce Lead), this role focuses on maintaining data integrity, supporting users, and enabling teams to confidently use Salesforce in their daily work. How You’ll Contribute CRM Support & User Enablement - Serve as the primary business point of contact for P&C user support, troubleshooting, and issue resolution for Global Volunteer Recruitment. - Provide guidance, support, and practical solutions to colleagues on Salesforce usage and best practices. - Clearly communicate system updates and changes in a user-friendly way. - Work closely with teams to understand needs and support improved adoption and effective use of Salesforce. Data Integrity & Governance - Maintain high standards of data quality through validation rules, deduplication processes, and regular audits. - Develop and promote best practices for data entry, field usage, and lifecycle management. - Support compliance with organizational data governance, privacy, and security standards. - Monitor data quality trends and proactively address inconsistencies or gaps. Reporting & Operational Support - Build and maintain standard reports and dashboards to support operational visibility and decision-making. - Support teams in understanding Salesforce data structures and how to effectively use reports. - Work with data and analytics colleagues to ensure reporting is accurate, consistent, and meaningful. - Respond to reporting needs that support day-to-day operations and performance tracking. Light Administrative Support (Aligned to User Needs) - Advise simple, practical Salesforce updates that improve user workflows (e.g., leads, contacts, and opportunity tracking). - Support testing and documentation of changes that impact users, data quality, or reporting. - Assist in maintaining clear and accessible documentation for Salesforce processes and usage. Collaboration & Working Relationships - Work closely with Volunteer Recruitment, Experience, and other key teams to support their Salesforce needs. - Collaborate with the IT Systems Manager (Salesforce Lead) to align with broader system priorities and governance. - Contribute to a positive user experience by ensuring Salesforce remains accessible, reliable, and well understood.