About InfoTrack InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us. About the role In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support. This is a remote role, based in Pacific Time. Responsibilities - Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience. - Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs. - Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders. - Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention. - Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products. - Track cases through to resolution. Escalate cases to other departments or technical leads as required. - Maintain accurate and detailed records of client interactions and support requests. - Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually. - Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores. - Assist with any, and all task to ensure customer satisfaction. - Contribute to the success of the team and the company. - Able to work collaboratively and cross-functionally with different departments.

About InfoTrack InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us. About the role In your role as a Customer Support Helpdesk Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support. This is a remote role, based in Pacific Time. Responsibilities - Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience. - Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs. - Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders. - Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention. - Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products. - Track cases through to resolution. Escalate cases to other departments or technical leads as required. - Maintain accurate and detailed records of client interactions and support requests. - Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually. - Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores. - Assist with any, and all task to ensure customer satisfaction. - Contribute to the success of the team and the company. - Able to work collaboratively and cross-functionally with different departments.

• Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering. • Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts. • Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date. • Assist in scheduling service/ repair work for customers & providing updates • Must be comfortable operating in ERP systems to make change orders for customers. • Review quality standards and customer satisfaction/reviews in a timely fashion • Provide excellent customer service to our current & past clients • Provide assistance to customers throughout the period of sales and installation. • Other duties as assigned

Company: US2160 Sysco Guest Supply, LLC Sales Territory: None Zip Code: 89701 Travel Percentage: 0 Compensation Range: $15.29 - $22.88 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. You may be eligible to participate in the Company's Incentive Plan. BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit https://SyscoBenefits.com Position Summary: Who We Are: Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries. We manufacture personal care amenities and a full range of textiles, and, we distribute nearly everything else you find in the hotel public guest areas in the hotel room. Recently achieving a billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Guest Worldwide is also a wholly owned subsidiary of Sysco. Sysco is a 54 billion dollar, industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. The Customer Service Representative provides customer and Territory Managers (TMs) support with the sales of hotel and operational supplies. Primary Responsibilities: Customer & Territory Manager Support: - Answer incoming calls and emails from TMs. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc. - Provide customer with order history information (i.e., item #, quantity, etc.) and pricing. - Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers’ inquiries. - Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc. - Back Orders – If item is out of stock, check ETA. If not readily available, check availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center or substituted with a replacement item. - Research and obtain ETA, proof of delivery, shipment tracking and information on returns and other request as needed. - Prepare and send customer order acknowledgments. - Inform TM and customer of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction. Problem Resolution - Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders. Review and process Adjustment Request Form or Return Material Authorization following approval. Review any exceptions to Company’s standard shipping policies with management. Training - Regularly participate in Sysco Interactive University (SIU), vendor and other company training programs. Communicate regularly with internal Departments: - Accounting – update on orders for Release on Hold. - Purchasing – tracking and proof of delivery, ETA on drop shipments, items discontinued for delivery replacement items Minimum Education, Including Degrees & Certifications: - High School diploma or GED required. College degree preferred. Minimum Experience (Years & Type of Experience): - 2 years’ Customer Service experience, including working knowledge of shipping procedures and practices; inventory control processes, procedures and practices; and inventoried product line specifications (dimensions, weight, etc.). - Call Center experience a plus. Skills & Abilities (Years & Type of Experience): - Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner. - Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed. - Planning / Organization - Ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary. Uses time effectively. - Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. - Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Makes timely decisions. - Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments. - Detail Oriented – Attention to details and accuracy. - Proficient use of MS Windows and Office (Word, Excel, PowerPoint, Access and Outlook) and familiarity in maintaining a customer database and Internet navigation. Physical Demands & Work Environment: The physical, mental, and environmental conditions in which the work is performed. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. - While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. - This position primarily works in an office environment. The noise level in the work environment is usually moderate. - This position may require evening and weekend work depending on business needs. Guest Worldwide is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. This job description supersedes prior job descriptions. - OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.