PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Manager, Customer Success As our Manager, Customer Success at PagerDuty, you will be reporting to the Director, Enterprise Customer Success. You will have the responsibility for leading a team of Customer Success Managers (CSMs) who engage with PagerDuty's customers to increase product adoption, improve retention rates, and drive measurable business value. This hands-on leader will demonstrate a track record of developing high-performing teams, creating a customer-centric culture, and implementing effective customer success strategies. The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will work with customer stakeholders, implement success strategies, and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty. Key Responsibilities Advocate for the Customer: - Proactively engage with customers through your team to understand their needs, address challenges, and ensure they are achieving desired outcomes - Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon - Partner with customers to identify and develop programs that drive higher feature adoption and improved customer health scores Strategic Leadership: - Execute and implement customer success strategies aligned with business goals - Create and implement processes that help customers maximize success with our platform - Guide CSMs in building comprehensive success strategies using the customer's language and leveraging PagerDuty's tools and processes - Understand and articulate PagerDuty's value proposition and how it helps organizations transform their digital operations Team Management: - Lead, mentor, and develop a high-performing team of Customer Success Managers - Provide evaluation and feedback necessary to coach performance to high levels of output - Foster collaboration within the team and across the business - Attract, hire and retain high-performing Customer Success Managers Retention and Growth: - Drive customer retention and expansion through effective team leadership - Monitor and improve key metrics including gross revenue retention, net revenue retention, adoption, and customer health scores - Work with Sales team to identify new opportunities and facilitate post-sale handoff process - Effectively manage churn risk through proactive identification and mitigation strategies Data Analysis and Reporting: - Monitor key customer success metrics and identify trends to inform decision-making - Utilize data to accurately forecast and drive measured improvement across the team's book of business - Report on team outcomes and trends - Leverage customer success tools to track and improve team effectiveness Cross-Functional Collaboration: - Partner effectively with Sales, Solutions Consultants, Product, and other teams to meet customer business objectives - Ensure smooth coordination between account teams for complex customer needs - Drive alignment across teams for customer escalations and resolution - Establish clear processes for engaging executive leadership when needed Process Improvement / Managing Workload: - Identify and implement improvements to customer success processes and tools - Create and maintain consistent playbooks and best practices for the team - Utilize customer success technologies such as Salesforce and Gainsight to measure impact and effectiveness - Balance tactical requests with a consultative approach to ensure customer satisfaction Basic Qualifications: - Bachelor's degree required - 6+ years of experience in customer-facing SaaS roles with 2+ years of people management experience preferred. - Proven track record of high performance in managing strategic customers - Strong analytical skills with the ability to use data to drive strategic decisions - Experience with customer success and sales tools (Salesforce, Gainsight, Tableau, Gong, etc) - Demonstrated ability to manage complex client relationships - Experience working with and managing remote teams - Strong project management and organizational skills - Excellence in verbal and written communication Preferred Qualifications: - Experience with SaaS-based products - Understanding of DevOps, IT Operations, and digital transformation - Experience working with technical professionals and DevOps teams - Knowledge of digital operations maturity models The base salary range for this position is $142,100 - $194,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: - Competitive salary - Comprehensive benefits package - Flexible work arrangements - Company equity* - ESPP (Employee Stock Purchase Program)* - Retirement or pension plan* - Generous paid vacation time - Paid holidays and sick leave - Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO - Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* - Paid volunteer time off: 20 hours per year - Company-wide hack weeks - Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

Role Description Instrumental, one of the top Elite HubSpot Partner agencies, is on the lookout for a HubSpot Success Manager to support HubSpot software onboarding and training for our clients. You will have the opportunity to help clients put their HubSpot investment to work through training, coaching, and basic software configuration. This role will focus on the HubSpot Marketing Hub, Sales Hub, and Service Hub software's successful deployment while advising them on the best way to craft strategy and execute within the system. You should be able to demonstrate your experience using HubSpot and inbound marketing strategies. As a HubSpot Success Manager, you will be accountable for the successful on-time onboarding of HubSpot for our clients. The ability to effectively communicate inbound best practices, strategies, and how-to instruction is paramount. You'll have the chance to interact directly with clients, taking them through a journey to understand how everything works and how they can execute strategies for growth. In this role, you'll get to: - Demonstrate a passion for training through HubSpot product excellence - Serve as the lead advisor to clients, running their onboarding experience and helping them to achieve their desired objectives with HubSpot - Identify and recommend where AI tools and automation may improve speed, consistency, and clarity - Evaluate a customer's marketing and sales requirements, current tech stack, and business objectives to define their ideal onboarding approach - Define the future state processes and the customer journey(s) that will govern how to implement HubSpot effectively - Monitor and support HubSpot configuration, sales & marketing activities, campaign setup, technical integrations, reporting, and user adoption activities - Stay a-breadth the latest developments of HubSpot Qualifications - Absolutely love HubSpot with 2-4 years of HubSpot experience - Have excellent written and verbal customer-facing and communication skills - Get energized by helping others learn and achieve - Can manage multiple engagements and deliverables simultaneously and ensure successful and timely completion - Have significant experience with the inbound marketing methodology - Can find creative ways to meet advanced customer needs - Love solving complex problems and hate the mundane - Deal with pressure and deadlines - Work hard autonomously - Add value when presented with unique opportunities - Be hungry to learn and achieve - Prioritize and balance effectively - Solve for the client and roll up your sleeves to get work done Benefits - Comprehensive medical, dental, and vision insurance - Short-term and long-term disability coverage - Accident insurance to provide additional peace of mind - IRA/401(k) retirement plan to help you save for the future - 15 paid holidays each year to enjoy time with family and friends - Generous paid vacation policy to recharge and rejuvenate - Quarterly incentive plan Company Description Instrumental Group was awarded Inc.’s Best in Culture for 2024 and a Great Place to work in 2025! Join an award-winning culture that values collaboration, innovation, and excellence. If you're ready to take your career to the next level and make a real impact in a collaborative environment, we’d love to have you on board! Apply today to join Instrumental and contribute to our clients' success stories! We look forward to reviewing your application!

About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. What You'll Do: - Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells. - Onboarding: Enable teams at firms using Eve in 90 days or less. - Maximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features. - Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly. - Contribute to Product Evolution: Provide client feedback to inform product roadmap development. - Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support. What We're Looking For: - Legal Industry Expertise: Comprehensive knowledge of law firm operations, compliance, and current legal sector trends. - Technical Proficiency: Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals. - Data Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively. - Project Management and Communication: Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges. - Problem-Solving and Adaptability: Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes. - Networking and Industry Engagement: Strong relationship-building skills with a willingness to travel for client visits and industry events. Preferred Qualifications: - 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships. - Solid experience in legal tech, understanding the unique needs of law firms and legal teams. - Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership. - Experience managing large, complex accounts and executing strategic initiatives for client success and growth. - Strong understanding of SaaS industry dynamics, particularly in legal technology. Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate. US Base Salary Range $195,000—$203,000 USD Benefits 💰 Competitive Salary & Equity 💹 401(k) Program with Employer Matching ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚗 Commuter Benefits* 🧑‍💻 Autonomous Work Environment 🖥️ Workplace Setup Reimbursement 🏠 Telecomm Stipend 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings 🥪 In office Perks* *In office employees only Eve Legal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to your recruiter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Collaborate with the Content Specialist team to develop and implement strategies for increasing National Geographic Learning ELT market share in K12 schools around the country. • Ensure customer success with our material by creating and delivering training materials and partnering closely with the Secondary Customer Success team so they are effective and up to date on our products and platforms. • Participate in and/or lead customer meetings alongside the assigned Secondary educational sales consultant to identify needs, help close new business and retain existing business. • Deliver impactful presentations to districts to win adoptions. • Partner with product teams to ensure product plans and US marketing plans will succeed in the US market. • Find opportunities to involve other team members either within the ELT organization or within the K12 team as appropriate.