• Deliver exceptional customer support to our community members in both German and English • Assist users through various channels; Including email, phone and chat. • Work based on a 24/7 rotating shift schedule, ensuring continuous support for our customers. We are where our customers are. • Participate in occasional side projects, or project based tasks efficiently • Be a great team player - we’re all in this together; our community is not just our users, it’s all of us • Share user insights and feedback with the relevant teams to help improve our products and processes • Report and document bugs in the appropriate channels to support our development teams • Immerse yourself in our product and the crypto world

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary: The Care Manager—Registered Nurse is a key member of our Special Needs Plan (SNP) care team, responsible for coordinating care for members who often face multiple chronic medical and behavioral health conditions, as well as various social determinants of health (SDoH) needs. This role involves conducting comprehensive assessments to evaluate members’ needs and addressing SDoH challenges by connecting them with appropriate resources and support services. The Social Worker provides education and guidance to members and their families on managing chronic conditions and navigating the healthcare system. Additionally, the Care Manager develops and implements individualized care plans, monitors member progress, advocates for necessary services, and collaborates with the interdisciplinary care team to ensure optimal health outcomes. Accurate and timely documentation of assessments and interventions is essential, as is participation in team meetings to discuss member status and care strategies. Key Responsibilities: - 50-75% of the day is dedicated to telephonic engagement with members and the coordination of their care. - Compiles all available clinical information and partners with the member to develop an individualized care plan that encompasses goals and interventions to meet the member’s identified needs. - Provides evidence-based disease management education and support to help the member achieve health goals. - Ensure the appropriate members of the interdisciplinary care team are involved in the member’s care. - Provides care coordination to support a seamless health care experience for the member. - Meticulous documentation of care management activity in the member’s electronic health record. - Collaborate with other participants of the Interdisciplinary Care Team to address barriers to care and develop strategies for maintaining the member’s stable health condition. - Identifies and connects members with health plan benefits and community resources. - Meets regulatory requirements within specified timelines. - The Care Manager RN supports other members of the Care Team through clinical decision making and guidance as needed. - Additional responsibilities as assigned by leadership to support team objectives, enhance operational efficiency, and ensure the delivery of high-quality care to members. This may include participating in special projects, contributing to process improvement initiatives, or assisting with mentoring new team members. Essential Competencies and Functions: - Ability to meet performance and productivity metrics, including call volume, successful member engagement, and state/federal regulatory requirements of this role. - Conduct oneself with integrity, professionalism, and self-direction. - Experience or a willingness to thoroughly learn the role of care management within Medicare and Medicaid managed care. - Familiarity with community resources and services. - Ability to navigate and utilize various healthcare technology tools to enhance member care, streamline workflows, and maintain accurate records. - Maintain strong collaborative and professional relationships with members and colleagues. - Communicate effectively, both verbally and in writing. - Excellent customer service and engagement skills. Required Qualifications - Must have active and unrestricted Registered Nurse (RN) licensure in the state of CT OR compact licensure in state of residence - Proficient in Microsoft Office Suite, including Word, Excel, Outlook, OneNote, and Teams, with the ability to effectively utilize these tools within the context of the CM RN role. - Access to a private, dedicated space to conduct work effectively to meet The requirements of the position. - Confidence working at home / independent thinker, using tools to collaborate and connect with teams virtually. - Minimum 3+ years of nursing experience - Minimum 2+ years of case management, discharge planning and/or home healthcare coordination experience Preferred Qualifications - Experience providing care management for Medicare and/or Medicaid members. - Experience working with individuals with SDoH needs, chronic medical conditions, and/or behavioral health. - Experience conducting health-related assessments and facilitating the care planning process. - Bilingual skills, especially English-Spanish Education - Associate’s of Science in Nursing (ASN) degree and relevant experience in a health care-related field (REQUIRED) - Bachelor’s of Science in Nursing (BSN) (PREFERRED) License - Must have active and unrestricted Registered Nurse (RN) licensure in the state of Connecticut OR compact licensure in state of residence Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,575.00 - $142,576.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Conduct outreach to at least 100 marketing clubs (via Instagram and email) to promote conversion to AMA Collegiate Chapters • Build and maintain a prospect list of schools with existing marketing organizations • Track outreach, responses, and conversions in a shared report • Support the planning and execution of the inaugural Chapter Leaders Bootcamp • Set up registration forms, Zoom links, post-event surveys, and attendance tracking • Assist with speaker coordination and event logistics • Recruit both professionals and students through targeted direct outreach • Develop and manage outreach lists and track applications generated from recruitment efforts • Identify and compile a vetted list of potential speakers for AMA Career Week and ICC • Create and maintain a speaker prospect database • Build a comprehensive list of all marketing competitions and participating schools • Cross-reference competition participation with AMA collegiate community data to identify growth opportunities • Review, edit, and improve collegiate mentor guides • Support content updates for mentorship program materials • Draft and develop a comprehensive Chapter Leader Handbook for student leaders • Organize content, standardize formatting, and prepare for publication • Audit chapter health reports to identify at-risk chapters • Produce a summary report with insights and recommended follow-up actions • Create reusable image templates for Chapter Leader Forums and collegiate communications • Participate in Collegiate Team meetings, Department meetings, and AMA Town Halls

• Grow, foster and nurture a vibrant online community by actively engaging with communities, participating and responsively communicating with a fan audience to build brand loyalty and advocacy. • Become a lead moderator in affiliate sites and relevant forums to ensure games are promoted in the right way. • Moderate conversations with players across various social media platforms, ensuring a positive and engaging environment. • Join and actively participate in relevant social media channels to engage with the community, answer queries, and provide support. • Escalate any challenges or significant issues to the relevant departments within the business. • Create, curate, and moderate content specifically designed to engage followers. • Develop and implement social media & community strategies to increase audience engagement and player retention. • Create and share engaging content related to our slot games & Live Casino Vertical. • Respond to player inquiries promptly and effectively, provide assistance and solutions to enhance their gaming experience. • Monitor and manage the community of players, ensuring their feedback and suggestions are communicated to the business. • Scan and analyse the largest iGaming communities to stay updated on industry trends, player preferences, and potential areas for improvement. • Analyse data to assess community engagement and provide regular reports and insights on social media performance to the marketing team.