Make a difference. Be happy. Grow your career. The Role The VP - Applications - Managed Services role is a senior leader responsible for the seamless delivery of healthcare IT application services within the Nordic portfolio. We are currently looking for an experienced, insightful, forward-thinking leader with experience supporting a team focused on a portfolio of healthcare applications including Epic EHR & Workday ERP. . Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us. Key Responsibilities - Consults with appropriate key stakeholders to identify issues related to application performance and work with Nordic leadership to develop and then manage appropriate outcomes. - Leads large application teams in the seamless delivery of services to our clients. - Identifies key performance indicators and service metrics. - Drive the instrumentation of consistent data collection and the operating reviewal rhythms to ensure compliance. - Strategizes with Client and Nordic Leadership to proactively assist in improved performance and problem avoidance, including the deployment of necessary Nordic resources. - Works collaboratively to provide value to clients both internal and external) through business/industry insight and innovation. - Ensure seamless delivery of Nordic’s solutions and services to attain revenue goals; monitor and ensure projects meet process metrics and client satisfaction - Identifies, constructs, and implements plans to remove friction in the day-to-day operation. - Lead various operating forums with focus on performance toward goals, challenges, and associated remediation actions. - Deliver cohesive and comprehensive progress reports to executive leadership. - Builds and maintains an integrated score card that provides the appropriate governance for all technology teams, and that will contribute to client satisfaction. - Promotes an automate first, lean process strategy in the delivery of services. - Engages with cross-functional teams to prioritize and integrate process development and maturation, ensuring that the right talent is engaged and utilized at the appropriate level to achieve successful service delivery outcomes. - Lead the culture of continuous improvement by identifying projects, initiatives and getting the client or leadership engagement and deliver them. - Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports. - Develop and implement action plans to address and improve deficiencies in process and performance as identified. - Reports on performance to client leadership, and regularly quantifies the benefit/accomplishments Nordic has delivered. - Collaborates with on-site resources in service delivery and problem solving to maximize solution offering and client satisfaction. - Assist with providing comprehensive, succinct updates to Nordic Leadership to drive awareness of any Client support requirements and/or risks that could impact service delivery. - Position coordinates with Nordic Client Delivery leader - Provides budget management, manages all hiring, career development/planning, annual performance reviews for the teams they directly lead. - Possess the leadership skills and abilities to grow and develop high performing teams. - Perform all leadership functions within the employee onboarding, professional development and offboarding lifecycle. Skills and Experience - Bachelor's degree in Computer Science, Information systems, Engineering, relevant technical field - 10+ years of EHR Application experience - 10+ years of progressive leadership experience, and in a large high growth IT organization with diverse business application areas - 10+ years’ experience working across business stakeholders, vendors, and cross-functional teams to understand business needs and deliver outcomes. - 10+ years’ experience translating complex business requirements into staffing plans, roadmaps, and execution plans. - 5+ years’ experience driving process rigor and outcomes by analyzing SLAs, defect trends, priority, severity, and operational metrics. - Vendor product certifications for Epic, Cerner, or MEDITECH (preferred) Minimum Years of Experience - Experience in managing SLAs, OLAs, and KPIs via service management tools in a Provider environment. - A thorough understanding of the interdependence of systems and their impact to our healthcare clients - Understanding of the quality assurance, risk management, and security considerations and their impact on overall application environment - Strong understanding of the software development life cycle and agile operating models - Strong process management and problem resolution skills - Experience in business systems and process planning - Demonstrated ability to assess client needs, creatively approach solutions, decide, and influence appropriate courses of action. - Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations. - Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment. - Demonstrates strong executive presence and strategic thinking skills. - Demonstrates strong financial acumen ability to construct business cases to secure strategic initiatives. Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

What you'll be doing We are looking for a Senior UX Creative (Membership) who is passionate about driving member adoption through high-impact visual storytelling and seamless customer journeys. You excel at creating the "hook"—crafting intuitive, high-quality interfaces and campaign concepts that turn unknown users into known, highly engaged advocates, and ultimately loyal paying members across multiple brands and markets in e.g. technology, lifestyle and finance. Reporting to the Head of UX, you will sit within the Technology & Engineering department but operate within a squad model, taking daily strategic direction from the Membership Group. Your role is to bridge the gap between product utility and marketing performance, ensuring our membership brands have a distinct and compelling "look and feel" that inspires action. You'll represent design expertise across the entire process—from researching member motivations and designing gamification mechanics to producing high-fidelity assets for performance marketing and site integration. Key Responsibilities: - Drive Membership Adoption: Strategize and conceptualize "Creative Engagement" formats—such as interactive polls, "Join the Club" prompts, and gated content hooks—to hit acquisition targets. - Frictionless Monetisation: Design premium features, seamless checkout flows, and paywalls that clearly articulate brand value. Your goal is to drive such high engagement that subscribing or paying becomes an absolute no-brainer for the user. - Campaign & Brand Identity: Take ownership of the visual identity for membership launches (targeting 3 brand launches per month), ensuring a consistent and visually compelling premium "look and feel" across all platforms that also converts powerfully. - Gamification & Interaction: Design mechanics that increase "Sessions per Member" and "Page Views per Member" through rewarding user experiences and loyalty-driven design. - Performance-Led UX: Use qualitative and quantitative data to optimize the membership funnel, focusing on Conversion Rate Optimization (CRO) and reducing friction in the sign-up process. - Creative Assets: Develop and iterate performance-led creative assets for paid social, display and video platforms, optimised for platform behaviours and structured creative testing frameworks - Cross-Functional Collaboration: Work closely with the Growth Hacker and CRM Lead to create and test ad creatives and email templates that align with the core product UX. - Stakeholder & Squad Leadership: Lead the design process within the Membership squad, balancing technical feasibility with the high-paced requirements of the brand rollout plan. - Design lifecycle and retention-focused campaigns (onboarding, upgrades, and win-back) that reinforce value perception and reduce churn, by focusing on the ongoing maintenance and development of Figma design systems for membership components. This includes guaranteeing accessibility and scalability across over 200 media brands. - Mentorship: Inspire the wider UX team by demonstrating how creative, marketing-led design can coexist with and enhance user-centered principles. Experience that will put you ahead of the curve - Hands-on experience in UX/UI design, with a significant portion dedicated to Marketing Design, Performance Creative, or Membership/Subscription products across multiple brands and markets. - Strong portfolio that showcases not just wireframes, but high-fidelity campaign creative and case studies where design directly influenced growth metrics (Acquisition, Retention, or CRO) including the design thinking and process behind them. - User-Centric Problem Solving: Proven ability to translate unmet user needs and behavioral data into compelling, commercially successful design solutions and brand propositions - Gamification Knowledge: Experience designing interactive or incentivized user experiences is highly desirable. Agile Mentality: Comfortable working in a fast-paced "squad" environment with the ability to deliver at a high cadence (e.g., supporting multiple brand launches monthly). What's in it for you The expected range for this role is £50,000- £55,000 This is a UK, Remote-based role … Plus more great perks, which include; - Uncapped leave, because we trust you to manage your workload and time - When we hit our targets, enjoy a share of our profits with a bonus - Refer a friend and get rewarded when they join Future - Well-being support with access to our Colleague Assistant Programmes - Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level Technology 5 Who are we… We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it! Our Future, Our Responsibility - Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future. Find out more about Our Future, Our Responsibility on our website. Please let us know if you need any reasonable adjustments made so we can give you the best experience! #LI-Remote

• Raise the bar for the industry by creating forward-thinking designs that elevate Kraken’s brand and set new benchmarks for excellence. • Shape and evolve Kraken’s design language, strengthening our visual alignment across products while also expressing unique brand expressions for products and platforms. • Craft exceptional user experiences by collaborating closely with other designers, product managers, data analysts and engineers. • Influence stakeholders to uphold the highest standards of design quality and user experience. • Own your work fully, taking accountability for design quality, outcomes, and measurable results. • Stay ahead of emerging trends, using customer insights to refine and advance our design direction. • Contribute actively to design reviews, both seeking and offering constructive, supportive feedback that helps raise team-wide standard

• Raise the bar for the industry by leading staff-level design work across Kraken’s onboarding and first-time user experiences, setting clear benchmarks for quality, usability, and trust. • Define experience strategy for complex onboarding systems including identity verification, account setup, and first product access. • Own large, ambiguous product challenges that span multiple teams, systems, and regulatory requirements. • Shape and evolve Kraken’s design language, strengthening visual and interaction consistency across onboarding surfaces while guiding patterns adopted across teams. • Drive exceptional end-to-end user experiences by partnering closely with designers, product managers, data analysts, engineers, and compliance stakeholders. • Influence product direction through strong product thinking, user insight, and clear articulation of design decisions. • Use behavioral data, experimentation, and customer insight to improve activation, onboarding completion, and time to first value. • Lead by example in design reviews, raising the level of critique, design judgment, and craft across the team. • Design high-fidelity interactive experiences using prototyping to explore flows, motion, system states, and edge cases. • Apply AI thoughtfully in the design process to accelerate exploration, testing, and iteration while maintaining strong design judgment.