Title: Patient Account Rep-Diversified Bus-Supplemental/PRN-Remote Location: Rochester United States Job Description: Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Responsibilities Institutional Insurance and reimbursement expert for one or more of the following business lines: outpatient pharmacy, durable medical equipment, skilled nursing facility, home health agency or continuing care retirement center. Performs all aspects of the billing and collection processes for the individual business lines across the enterprise. These processes include service pre-certification, insurance coverage review and personal responsibility determination, communications with patients, claim submissions, denial review, rebilling, appeals, and accounts receivable management. Utilizes skills in problem solving, customer service, and communications (verbal and written) in interactions with patients and internal customers to resolve a variety of account, billing and payment issues for patients, physicians, nurses, pharmacists, technicians and social workers. Interprets, applies and communicates Mayo Clinic policies regarding financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic. The schedule will be: - Available: 16 Hours week - M-F between 7am-6pm - Night and Weekend, as needed - Must be available to work after holiday, if requested - Peak season (Jan - Mar) requests may be up to 40 hours per week - Available for Up to 25 hours for 6 weeks for training Qualifications Associate Degree in finance, business or healthcare related majors and 1 year experience in medical, pharmacy or durable medical equipment billing and collection activities OR High school diploma/GED with at least 3 years' experience in medical, pharmacy or durable medical equipment billing and collection activities OR Certified pharmacy tech with 2 years of experience. Qualified candidate must possess strong human relations, communication, problem solving, and organizational skills to interact with a variety of customers and personnel, both within and outside the institution. Must be able to work independently and in a team environment. Candidate should have experience working with Windows based software, Microsoft Word, Excel, and the Internet. Keyboarding experience required. Claims management software experience desired. Healthcare Financial Management Association (HFMA) Certification Preferred. - This position is a 100% remote work. Individual may live anywhere in the US. This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. Exemption Status Nonexempt Compensation Detail $20.31 - $31.06 per hour Benefits Eligible Yes Schedule Part Time Hours/Pay Period Supplemental/PRN Schedule Details - Available: 16 Hours week - M-F between 7am-6pm - Night and Weekend, as needed - Must be available to work after holiday, if requested - Peak season (Jan - Mar) requests may be up to 40 hours per week - Available for Up to 25 hours for 6 weeks for training Weekend Schedule As Needed International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Ronnie Bartz

• The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. • This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. • Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. • An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance. • Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. • Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed. • Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions • Access payer websites and discern pertinent data to resolve accounts • Utilize all available job aids provided for appropriateness in Patient Accounting processes • Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account • Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership • Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities • Provide support for team members that may be absent or backlogged.

• Serve as the primary point of contact for commercial support, assisting highly strategic customers both before and after launch. • Create and oversee detailed account plans to drive specific business objectives and meet KPIs. • Identify opportunities and develop strategies to increase revenue and margins from customers, including tailored commercial incentives, promotional campaigns, and effective upselling of content and products. • Collaborate with both customers and internal teams to triage and raise software issues. • Build and maintain strong, long-term relationships with customers while spotting and pursuing new business development opportunities. • Monitor operator performance closely by regularly reviewing key KPIs such as revenue, game positioning, and promotional efforts. • Be the gate keeper for all product / game launches, upgrades as well as all legal, contractual and Compliance matters associated with your customer. • Support the Sales team with commercial activities, including onboarding new operators, securing contracts, and other necessary initiatives. • Address daily queries and resolve commercial issues raised by operators promptly and effectively. • Act as the main liaison for operators on all day-to-day commercial matters, fostering lasting relationships and taking full ownership of the customer experience - own the Customer. • Forecast and track key account metrics with accuracy to support business goals. • Maintain working knowledge of competitors and industry trends. • Contribute new ideas on how to improve the Bragg offering; pro-actively improving and sharing knowledge of industry competitors and customers, news, changes and developments across the team. • Identify solutions and improve processes to reduce support costs. • It is essential to use CRM daily in your day-to-day customer management.

• Ensure sales across assigned accounts to meet and exceed set targets • Maintain and strengthen customer satisfaction • Represent ARROW ECS within the assigned territory and support clients in resolving disputes • Negotiate the Development Contract, including year-end rebates (CBP) • Monitor year-end rebates (rebates, back-end margins)