• Own the Customer Relationship • Take ownership of the customer relationship from the earliest stages of engagement, starting at the Proof of Value (POV) phase, ensuring continuity, trust, and strategic alignment from day one through full deployment and expansion. • Serve as the primary relationship owner for several enterprise accounts across the United States, with accountability spanning the entire customer lifecycle. • Build multi-threaded relationships across executive sponsors, program owners, business stakeholders, IT leaders, and end-user teams. • Lead Quarterly Business Reviews and Executive Business Reviews, presenting adoption metrics, ROI, program progress, and roadmap alignment. • Act as the customer's advocate within Wand, ensuring feedback, blockers, and strategic needs are surfaced and addressed internally. • Drive Adoption & Value Realization • Design and execute structured onboarding and enablement programs tailored to each customer’s business objectives and workflows. • Define success metrics and KPIs at the start of the engagement and track them throughout the lifecycle. • Proactively identify adoption gaps, usage risks, and organizational blockers before they become renewal issues. • Run stakeholder workshops, training sessions, and adoption programs to expand usage across teams and departments. • Partner with Solution Architects to connect platform capabilities to business outcomes in a way that resonates with executives. • Manage the Program • Maintain a detailed account plan and customer success roadmap for every account, updating it regularly. • Track and report health indicators, adoption, usage trends, risk signals, and stakeholder engagement. • Manage escalations end to end with clear ownership, structure, urgency, and communication. • Coordinate cross-functionally with Product, Engineering, Legal, and Sales to resolve issues and deliver on commitments. • Maintain strong discipline around documentation, action tracking, and follow-through. • Grow the Account • Identify expansion opportunities across new business units, workflows, user groups, and use cases. • Partner with Sales on renewals, account strategy, and upsell motions. • Maintain a clear view of renewal health and ensure churn risks are identified early and actively managed. • Build internal champions who advocate for Wand through budgeting, procurement, and renewal cycles.

• Own the Customer Relationship • Serve as the primary post-sale relationship owner for enterprise accounts across Israel and selected ROW customers. • Build strong, multi-level relationships with executive sponsors, program managers, IT leads, business owners, and end-user teams. • Lead Executive Business Reviews focused on business value, adoption progress, ROI, and strategic alignment. • Represent the customer internally and ensure their feedback informs product direction, delivery priorities, and account strategy. • Drive Adoption & Value Realization • Build and execute onboarding, enablement, and adoption plans tailored to each customer’s workflows and success goals. • Define business outcomes, KPIs, and success criteria early and track them throughout the lifecycle. • Identify usage gaps, stakeholder misalignment, and risk signals before they affect account health. • Run enablement sessions, stakeholder workshops, and internal customer programs to deepen adoption. • Work closely with Solution Architects to connect technical delivery with executive-level business outcomes. • Manage the Program • Maintain clear account plans, stakeholder maps, risk registers, and success roadmaps. • Track health metrics, usage patterns, adoption levels, and escalation points using internal CS processes and tooling. • Manage escalations with high urgency, ownership, and structure until full resolution. • Coordinate cross-functionally with Product, Engineering, Sales, and Legal to support customer commitments and issue resolution. • Keep strong documentation discipline across action items, commitments, risks, and decisions. • Grow the Account • Identify expansion opportunities across teams, new use cases, business units, and broader deployment motions. • Support renewals and upsell strategy in partnership with Sales. • Maintain visibility into renewal risk and ensure any issues are escalated early with a mitigation plan. • Build champions and internal supporters who help reinforce Wand’s position during procurement and renewal cycles.

• Serve as the primary post-sale relationship owner for enterprise customers across the Gulf and Middle East • Build trusted, multi-threaded relationships across executive sponsors, program leaders, IT teams, and business stakeholders • Lead Executive Business Reviews and strategic account discussions focused on adoption, business outcomes, ROI, and account roadmap • Act as the customer’s internal advocate and ensure their needs are represented across product, engineering, and leadership discussions • Design and execute customer-specific onboarding and enablement programs tied to business goals and operational workflows • Define success metrics and measurable outcomes at the beginning of the customer journey • Monitor adoption trends, identify risks, and intervene early with structured action plans • Conduct stakeholder workshops and training programs to expand customer maturity and product usage • Maintain account plans, success roadmaps, stakeholder maps, and risk tracking for each customer • Track account health, product usage, engagement levels, and renewal readiness • Identify and develop expansion opportunities within existing customers, including new business units, new use cases, and broader rollout potential

The Customer Success Manager will be responsible for ensuring our customers and partners in Central and Eastern Europe are receiving a world class post sale customer care and technical service program. Our growth strategy is underpinned by successfully pivoting to a recurring offering with our existing and new products. The CSM team is crucial in establishing the relationship between Vizrt and our customers, by partnering with customers to implement, adopt, and support them. We are expecting someone based in Austria, Germany or any other European country and someone who speaks German and English fluently.