About us LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.  To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care. About the role The Assistant Clinical Manager (ACM) supports the Clinical Operations Manager in overseeing a distributed team of Nurse Practitioners (NPs) delivering high-quality, patient-centered care across a multi-state telehealth platform. This role ensures clinical excellence, regulatory compliance, and operational efficiency across service lines including urgent care, weight management, men’s health, and women’s health in all 50 states plus DC. The ACM serves as both a clinical leader and operational partner, providing mentorship, performance oversight, and quality assurance while helping scale telehealth services safely and effectively. Key Responsibilities Clinical Leadership & Oversight: - Supervise and support a team of Nurse Practitioners delivering telehealth care across multiple specialties - Provide real-time clinical guidance and escalation support for complex patient cases - Ensure adherence to evidence-based guidelines and company clinical protocols - Promote a culture of patient safety, quality, and continuous improvement Team Management & Development: - Assist in onboarding, training, and ongoing education of NPs - Conduct performance evaluations, chart reviews, and competency assessments - Mentor clinicians to improve clinical decision-making, documentation, and patient experience - Address performance concerns and support corrective action plans Quality Assurance & Compliance: - Perform routine chart audits for quality, compliance, and documentation accuracy - Ensure compliance with state-specific regulations, licensure requirements, and telehealth laws across all jurisdictions - Collaborate with compliance and legal teams to maintain regulatory readiness - Support accreditation and audit processes as needed Operational Excellence: - Partner with operations to optimize provider scheduling, coverage, and patient flow - Monitor key performance indicators (KPIs) such as patient satisfaction, clinical outcomes, and productivity - Identify workflow inefficiencies and implement process improvements - Support scaling initiatives and new service line rollouts Cross-Functional Collaboration: - Work closely with product, engineering, pharmacy, and customer support teams - Provide clinical input into telehealth platform improvements and protocols - Participate in interdisciplinary case reviews and program development Scope of Care - Urgent Care: Acute, low-to-moderate complexity conditions - Weight Management: Medical weight loss, medication management, lifestyle counseling - Men’s Health: Hormonal therapy, sexual health, preventative care - Women’s Health: Reproductive health, hormonal care, preventative services

• orchestrate flawless end-to-end project executions • serve as the single point of accountability • turn complex pre-award visions into customer buy-offs • elevate company culture and mentor project talent

• Support the PMO Lead in executing the TruePMO℠ methodology, including planning, execution, monitoring, and control activities. • Maintain integrated master schedules (IMS), risk registers, decision logs, and KPI dashboards. • Coordinate across functional teams (clinical, technical, training, testing, data migration) to ensure alignment and timely delivery. • Facilitate weekly solution checkpoints, cross-PM touchpoints, and risk management sessions. • Track deliverables and dependencies across implementation phases and agency stakeholders. • Participate in governance structures including the Executive Steering Committee, Project Leadership Team, and Functional Teams. • Prepare briefing materials, meeting agendas, and decision support documentation for governance bodies. • Escalate risks and issues to appropriate governance levels using structured RACI models. • Ensure agency priorities are reflected in decision-making and milestone planning. • Develop and maintain project dashboards, status reports, and executive summaries. • Coordinate with communications and change management teams to align messaging and stakeholder updates. • Monitor project risks and issues, ensuring mitigation plans are in place and tracked. • Assist in planning and executing surge staffing for build, testing, training, and go-live phases.

Make a difference. Be happy. Grow your career. The Role ​​The IT PMO Delivery Manager is responsible for leading a team of Project/Program Managers within the IT Project Management Office (PMO) to ensure successful delivery of IT projects for our customers. This role involves overseeing the execution of a diverse portfolio of projects, providing leadership, mentorship, and guidance to the project management team, ensuring projects are delivered on time, within scope, and on budget. The Delivery Manager will also be responsible for refining and maintaining project management processes, tools, and best practices to optimize project success across the business. Resource capacity management and project data hygiene are also key deliverables for the role. Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us. Key Responsibilities Leadership & Team Management: - Lead and mentor a team of Project/Program Managers to successfully deliver IT projects, ensuring alignment with the organization's business objectives. - Provide coaching, performance reviews, and professional development support to project management staff. - Foster a collaborative and results-driven environment within the PMO, promoting teamwork and a high level of accountability. - Manage resource allocation and project assignments for the project management team to ensure capacity and project demands are balanced. - Engage with leaders across the IT operations to facilitate project success. Project Oversight & Delivery: - Oversee and monitor the delivery of multiple IT projects, ensuring they are progressing as planned and are aligned with organizational goals. Validate risk mitigation plans are in place when needed. - Act as an escalation point for Project/Program Managers to resolve complex issues and challenges that arise during project delivery. - Ensure that projects are being delivered on time, within scope, and within budget, applying change requests as applicable. - Regularly review and adjust project plans and timelines to ensure the successful achievement of milestones and project outcomes in conjunction with the project manager. Project Management Process and Governance: - Establish, maintain, and enforce PMO processes, methodologies, and best practices across all projects to ensure consistency and high standards of delivery. - Lead the implementation and maintenance of project management tools, templates, and standards to improve efficiency and effectiveness. Stakeholder & Executive Communication: - Support the preparation and presentation of project portfolio updates to executives and other stakeholders, ensuring alignment on key project goals and outcomes. - Manage and foster relationships with internal business stakeholders to ensure effective collaboration and expectation management throughout project lifecycles. Risk Management & Problem Solving: - Proactively identify project risks and roadblocks, providing guidance and support to Project Managers to develop and implement mitigation strategies. - Provide solutions to complex project-related challenges, ensuring minimal disruption to project delivery timelines. - Escalate risks and issues to senior leadership when necessary and recommend appropriate corrective actions. Continuous Improvement: - Evaluate and refine project management processes and methodologies to drive continuous improvement in project delivery. - Promote a culture of knowledge sharing, learning, and innovation within the PMO team. - Conduct post-project reviews and lessons learned sessions to identify areas of improvement for future projects. Resource & Budget Management: - Oversee the resource allocation and workload management of the project management team, ensuring optimal utilization. - Collaborate with finance and PMO teams to monitor project budgets, ensuring cost control and alignment with financial objectives. - Ensure projects stay within budget by monitoring expenditures and making necessary adjustments. - Validate data hygiene for customer reporting Skills and Experience - BS/BA in information technology, Business Administration, or a related field, 5+ years related experience, certifications and registrations in certain areas. - Has 3 years of supervisory experience. Minimum of 7+ years of experience in IT project management, with at least 3-5 years in a leadership or PMO Delivery Manager role. - PMP (Project Management Professional), PgMP (Program Management Professional), or similar certifications preferred. - Extensive experience with project management frameworks (Agile, Waterfall,) and managing IT infrastructure, software development, and digital transformation projects. - Proven track record of managing and mentoring a team of project managers to successfully deliver large-scale IT projects. - Strong experience in managing complex project portfolios, prioritizing, and aligning projects with strategic business goals. Additional details - Required car travel to off-site locations, occasionally in adverse weather conditions. - Long-distance or air travel as needed not to exceed 10% travel. - Primarily Remote Work Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.