Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at circle.com . What you'll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. What you'll be responsible for: Circle is looking for a Senior Technical Support Engineer who will provide world-class support to customers building on the Circle Platform and Ecosystem. You will become an expert in helping clients with our API-based products and consulting with external developers. You enjoy the challenge of solving open-ended problems in a timely manner and you are passionate about customer experience. You enjoy building at the earliest stages. You care deeply about contributing and improving company processes, and you enjoy moving at a fast pace, building a long-lasting foundation, and helping customers thrive. What you'll work on: - Engage directly with customers support tickets, providing timely, accurate, and empathetic support to meet defined SLAs. - Triage, investigate, and resolve technical and product issues related to cryptocurrency transactions, blockchain ledger activity, and API integrations. - Own customer escalations end-to-end, collaborating closely with Engineering. - Participate in on-call rotations, including occasional weekend coverage, to support our global 24/7 operations. - Lead and contribute to incident management efforts, including post-incident reviews and root cause analysis. - Build, improve, and maintain internal support tooling and operational workflows, utilizing AI-driven engineering tools to increase team efficiency and automate recurring tasks. - Improve external help documentation and maintain an internal library of high-quality, vetted answers for recurring issues. - Provide technical expertise for core products, participating in bug bashes and UAT as needed. - Drive and contribute to team OKRs and cross-functional projects that improve customer experience, reliability, and operational excellence. - Act as a technical leader and escalation point within the team, guiding peers on complex issues and best practices. What you'll bring to Circle: - 4+ years prior experience in technical issue resolution in a fast paced global support team supporting SaaS based product or relevant experience in financial services. - Experience in helping customers to diagnose and debug development issues. - Programming experience in one or more of the following languages: Javascript, PHP, Objective-C, Python, Golang, and Solidity. - Ideally an understanding of AWS and GCP cloud solutions, REST APIs, distributed systems, databases, and developer tools. - Knowledge in the following tools preferred: SQL, Postman, Kibana, Jira , Salesforce, Confluence. - Experience with developer communities such as Discord or Gradual. - Proficiency with AI-enhanced engineering tools to streamline development and troubleshooting workflows (e.g., GitHub Copilot, Cursor, or Claude Code). - Proven background in incident management, including leading high-priority technical escalations, conducting root cause analysis (RCA), and participating in on-call rotations. - Demonstrated problem-solving approach and analytical skills. - Have a talent for writing and a skill for communicating complex problems clearly. - Multilingual skills are preferred. - Availability to work on weekends and holidays as needed. - Experience/familiarity with Slack, Apple MacOS and GSuite. - Experience in training and up-skilling teams, particularly in delivering technical knowledge. Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs. #LI-Remote

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Technical Support Engineer at Coupa: As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. What You’ll Do - Answer ‘how to’ technical and application configuration questions to our enterprise customers. - Assist in troubleshooting 1st and 2nd level technical issues. - Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success. - Be responsible for customer production environments. - Build 'knowledge articles' in Coupa’s knowledge base for customers' use. What You Will Bring to Coupa - Excellent written and verbal communication skills. - Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems. - Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML). - Ability to articulate solutions to complex technical problems clearly and simply. - Experience working directly with external customers in a support environment, preferably in an enterprise software setting. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

• Support specialists are responsible for triaging, troubleshooting, and resolving support requests from customers and partners • The Level 2 Support Specialist will have good knowledge of the company products and existing customer customizations to provide support and solutions • Analyse technical issues to determine a root cause and resolve these • Escalate and manage tickets within development team sprints • Work closely with level 1 team members to deliver fast effective resolution to cases • Ensure the bug-fix and release process is in line with committed fix dates for customer issues • Create and modify business processes relating to customer support • Act as customer advocate within the company for their assigned accounts • Provide proactive oversight support to all ticketing as the primary contact offering existing case escalation, prioritization, and cross departmental coordination • Engage other teams to update customers and expedite the resolution time

• Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization). • Maintain and monitor hybrid infrastructure (servers, Linux/Windows, Kubernetes, AWS, storage, backups, VMware). • Automate processes with Ansible, Terraform; manage system configurations. • Handle tickets in a 24/5 environment, participate in Scrum ceremonies. • Support Windows-to-Linux migration, create documentation, and contribute to infrastructure projects.