• Support specialists are responsible for triaging, troubleshooting, and resolving support requests from customers and partners • The Level 2 Support Specialist will have good knowledge of the company products and existing customer customizations to provide support and solutions • Analyse technical issues to determine a root cause and resolve these • Escalate and manage tickets within development team sprints • Work closely with level 1 team members to deliver fast effective resolution to cases • Ensure the bug-fix and release process is in line with committed fix dates for customer issues • Create and modify business processes relating to customer support • Act as customer advocate within the company for their assigned accounts • Provide proactive oversight support to all ticketing as the primary contact offering existing case escalation, prioritization, and cross departmental coordination • Engage other teams to update customers and expedite the resolution time

• Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization). • Maintain and monitor hybrid infrastructure (servers, Linux/Windows, Kubernetes, AWS, storage, backups, VMware). • Automate processes with Ansible, Terraform; manage system configurations. • Handle tickets in a 24/5 environment, participate in Scrum ceremonies. • Support Windows-to-Linux migration, create documentation, and contribute to infrastructure projects.

Lead Technical Support Engineer Are you a highly motivated, creative individual and passionate about sales and proposals? Would you like to be a part of successful team? Join our team! Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet. Partner with the best As a Lead Technical Support Specialist for Baker Hughes, you will be tasked with providing complete customer support and resolution of technical issues. This includes active, online system troubleshooting and issue resolution for Cordant hardware, software, Cloud computing, IoT, and services products. The Technical Support (TS) centers are located strategically around the globe to provide support to customers world-wide. TS provides expertise through their knowledge of the products and close relationship with technical supporting staff. They are our face to the customer when customers are looking for deep technical support and timely issue resolution As a Lead Technical Support Engineer, you will also be responsible for: • Treat all HSE topics and Safety as top priority. • Provide strong customer issue resolution with all available resources, your technical expertise and cross collaboration with your global peers and sustaining team. • Work hand in hand with customers, sales, services, and engineering to solve complex technical issues. • Utilize modern case logging tools to ensure proper case tracking and timely case closure. • Diagnose Hardware and Software problems. • Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long-term maintenance of Bently Nevada Hardware and Software. Fuel your passion! To be successful in this role you will: • Have bachelor's degree in STEM Field (Science, Technology, Engineering) from an accredited college or university (10+ years of practical field, engineering, product sustaining, and/or equivalent experience working with condition monitoring hardware and software solutions). • Have strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language. • Have knowledge of industrial plant machinery operation and controls, DCS, SCADA, machinery protection, management and condition monitoring systems. Desired Characteristics: • Able to work remotely, independently, and to prioritize, organize work, and meet deadlines. • Experience with IoT and modern cloud computing. • Machinery Knowledge (Steam Turbine, Compressors, Gas Turbine, Pumps, Motors). • Team player-working closely with product line, customer experience, services, sales, engineering technology, and other online support teams. • Ability to obtain certifications (including safety training) for customer site entry if needed. Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect. Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits The Baker Hughes internal title for this role is: Services Specialist - Technical Support

• Installs and maintains instruments and systems in a laboratory environment • Provide effective product and customer support • Ensures Preventive Maintenance planning (PM) & Modification (MOD’s) planning are performed in timely manner • Seeks timely support for difficult product issues avoiding unnecessary down time • Adheres to field service policies procedures and standards • Maintain recommended spare parts for his product range