Role Description - Providing support to customers through phone conversations, chat, and email correspondence - Following up on support tickets/cases to guarantee timely, high-quality closures - Upholding superior customer experience standards while representing a major international brand - Demonstrating empathy and building reliable, professional partnerships with clients and stakeholders - Actively contributing to achieving client-specified goals and company performance objectives Qualifications - Fluency in Spanish (C1/native preferred) - Very good English at B2 level or above - Outstanding interpersonal and problem-solving skills with a customer-first mindset - Comfortable with technology, computers, and multiple software platforms - Resourceful individual capable of handling various tasks simultaneously - Positive, collaborative team player suited to a high-volume, evolving environment Benefits - Complete, cost-free relocation help: covered flights, 2-week hotel stay with breakfast, and dedicated housing search support - Competitive base pay + two extra salaries annually + performance bonuses; Sundays & public holidays paid at 200% - Healthcare benefits package plus various employee perks and discounts - Professional, certified training program - Clear advancement opportunities and personal development - Engaging social events and community responsibility projects - Free Greek language courses online Company Description

• Lead, mentor, and manage the day-to-day operations of the Customer Service team. • Train and develop team members to ensure they have the tools and knowledge to perform at their best. • Act as an escalation point for complex or high-priority customer issues, working closely with customers to resolve concerns efficiently. • Monitor customer interactions and feedback to identify trends, opportunities for improvement, and potential areas of innovation. • Work with cross-functional teams (Sales, Marketing, Design, and Operations) to ensure customer expectations are met and exceeded. • Develop and implement best practices for customer service processes and workflows. • Analyze customer service metrics to track team performance and customer satisfaction, providing regular reporting to leadership. • Drive initiatives to enhance customer loyalty, satisfaction, and retention. • Create and maintain detailed customer service documentation, FAQs, and knowledge base content. • Foster a positive, solution-oriented work environment, ensuring the team feels supported and empowered.

Warm Greece is calling! We are currently seeking Finnish-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided. Position Overview As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards. Key Responsibilities - Respond to customer inquiries via phone, following established processes - Accurately log customer queries and feedback in the system - Handle customer complaints according to escalation policies - Ensure all support requests are addressed within agreed service levels - Troubleshoot technical issues using available resources - Provide solutions to common technical questions Candidate Profile - High school diploma or equivalent - Native or fluent Finnish language skills - Good command of English (minimum C1 level) - Ability to type at least 20 words per minute - Strong problem-solving and troubleshooting skills - Good active listening and communication abilities Offer and Benefits - Paid travel expenses for relocation to Greece - Two weeks of hotel accommodation provided upon arrival - Assistance with securing long-term housing through a real estate agency (no additional fees) - Renewable 12-month employment contract - Health coverage and private healthcare plan - Competitive salary with performance-related bonuses - Full-time schedule: 40 hours per week (8-hour shifts, 5 days per week) - Free Greek language lessons If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.

Position: Customer Support Specialist Work model: Fully remote (within Greece) Location: Anywhere in Greece Employment type: Full-time What the role involves: - Providing support to customers through phone conversations, chat, and email correspondence - Following up on support tickets/cases to guarantee timely, high-quality closures - Upholding superior customer experience standards while representing a major international brand - Demonstrating empathy and building reliable, professional partnerships with clients and stakeholders - Actively contributing to achieving client-specified goals and company performance objectives We are looking for: - Fluency in Spanish (C1/native preferred) - Very good English at B2 level or above - Outstanding interpersonal and problem-solving skills with a customer-first mindset - Comfortable with technology, computers, and multiple software platforms - Resourceful individual capable of handling various tasks simultaneously - Positive, collaborative team player suited to a high-volume, evolving environment What we provide: - Complete, cost-free relocation help: covered flights, 2-week hotel stay with breakfast, and dedicated housing search support - Competitive base pay + two extra salaries annually + performance bonuses; Sundays & public holidays paid at 200% - Healthcare benefits package plus various employee perks and discounts - Professional, certified training program - Clear advancement opportunities and personal development - Engaging social events and community responsibility projects - Free Greek language courses online