Home Based covering Shropshire, Worcestershire & parts of Herefordshire Here at Stonewater, we are now looking for a Building Surveyor (known internally as Partnering Surveyor) to take responsibility for the delivery of responsive/void, grounds maintenance, planned investment and major works programmes. Ensuring all projects/work is undertaken in a safe and CDM compliant manner, you will instil and maintain long-term relationships with our key supply chain partners in delivering programmes of planned investment, major repair projects and responsive maintenance to create a seamless service with shared values. You’ll contribute to performance reports and attend performance reviews with our partners to enable feedback and proactive actions on team delivery and efficiency and investigate and resolve construction/building related defects to ensure high levels of customer satisfaction is maintained. The ideal candidate will: - Ideally be educated to HND level or have an equivalent professional qualification in construction, housing, management, or property. - Be highly personable with a strong customer focus. - Experience of dealing with complaints and customer queries - Be computer literate and have some experience of housing management systems. - Have proven experience of operating long-term partnering contracts. - Have proven experience of delivering large scale programmes of Capital Investment component works on time and to budget, across a wide geographical area. - Have proven experience of delivering a responsive/void/service charge maintenance service. - Be fully understanding of CDM compliance. - Have a good understanding of ‘Decent Homes’ requirements. Job Description - Building Surveyor (Partnering Surveyor) Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

YOUR FUTURE, ON DEMAND The ideal blend of stability and flexibility. A genuinely human employer that cares for people and the planet. True autonomy to shape what comes next, for us and you. This is the perfect platform to take your career where you want. Back in 2005, we pioneered Europe’s first TV streaming service. Today, we’re the world’s first certified climate neutral TV streaming provider. Several million users across three countries. Over 230 colleagues of 47 nationalities. We’re the grown-up start-up, helping to shape a better future since day one. That hasn’t changed, even if the world has. We’re friendly, international, inclusive – and our people say we’re reliable and transparent, too. It’s why they trust us and believe in what we do. THE ROLE In recent years we have attracted millions of new users and built up our direct communication skills e.g. via email marketing and notifications across all platforms. TV streaming is the future of TV and engagement, retention as well as reactivation of our users is of increasing importance for Zattoo. In order to accelerate our marketing efforts, we are currently looking for a motivated (Senior) CRM Manager to join our Performance & Retention Marketing team in Berlin. You will take full ownership of our multichannel and multiplatform user-facing communication (email, push notification, in-app messaging) in Germany, Austria, and Switzerland. You will also strategically develop the domain to drive user engagement, retention and maximize business impact. THE CONSUMER MARKETING TEAM You will report directly into the Team Lead Performance & Retention Marketing Team which is a subunit of the Consumer Marketing Team. If you are looking for a data-driven environment that encourages continuous learning, ownership and autonomy the Consumer marketing team is the right place for you. We have a culture of transparency, hunting opportunities, embracing mistakes as a measure of learning and a very cooperative style of working together. WHAT YOU’LL DO - Develop and execute a comprehensive, multi-channel CRM strategy across the entire customer lifecycle - Own the operational management of our lifecycle segments and communication flows, using channels like email, push notifications, and in-app messages - Dive deep into data to uncover insights about customer behavior, identify key segments and journey milestones - Measure and report the impact of your initiatives on core business KPIs like LTV, retention and churn. - Exercise exceptional stakeholder management skills with both technical and non-technical partners. - Manage and optimize our CRM tech stack, ensuring we are leveraging our tools to their full potential to create personalized and automated customer journeys. WHAT YOU’LL BRING - 3-5+ years of experience in CRM management, preferably in the subscription business - Proven track record of developing and executing successful CRM strategies and lifecycle management - Strong analytical skills and proficiency in data analysis - Excellent understanding of customer segmentation, lifecycle marketing, and personalization - Comfortable operating with a high degree of independence. You can switch easily between strategic thinking and hands-on execution. - Experience with Customer engagement platforms like Braze or similar - Excellent communication, ownership, and interpersonal skills - Ability to understand HTML at a level to troubleshoot and edit email templates at code level - Above entry level knowledge of SQL and Shopify Liquid is a bonus - Proficient German and English language skills are obligatory for this position WHY JOIN US? At Zattoo, you’re always on firm ground with real freedom to explore. You’ll have the support and opportunity you need to go far, while you’re helping us create a sustainable and entertainment-filled future for all. WHAT WE OFFER YOU - Reward: strong market competitive salary - Recharge: 30 days vacation plus public holidays - Regulate: trust based flexible working hours and the option for remote work worldwide for up to 8 weeks per year Plus: - We’re sharing: Free access to the best streaming experience on the market - We're developing: Your own development budget, German classes and Zattoo all-company hack days - We’re inclusive: ‘Zattooies’ are a fun, engaged, and diverse team made up of 47 nationalities - We’re healthy: Health checks, mental wellbeing support, team sports and more! - We’re responsible: We are carbon neutral, an active employee Green team, discounted BVG tickets and free bike rentals - We’re sociable: A calendar of events with fireside chats, lunches, in-house bar, BBQ’s, monthly socials, summer party and an annual off-site event Zattoo enables our users to view indiscriminately and we reflect that in our team too. Regardless of race, gender, sexual orientation, religion, national origin, age, disability or any other characteristic protected by law we encourage everyone to apply and will give everyone equal consideration. We are an equal opportunities employer, join us and help build a diverse team dedicated to the future of TV.

• Consultation: Understanding Merchant Needs and Goals. • Solutions: Facilitating Merchant Growth and Success. • Adoption: Push Merchant Use of Key ShipBob Features. • Risk Management: Nip Issues in the Bud. • Collaboration: Involve Key Stakeholders and Teams. • Perform: Nail Key Performance Indicators (KPIs). • Additional duties and responsibilities as necessary.

Customer Success Manager - APAC 1. About the Company Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds. Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System. 2. Role Summary / Purpose Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player. This individual will work closely with hotels, chains, and partners across APAC to strengthen relationships, improve product utilization, and identify opportunities for growth and retention. 3. Key Responsibilities Customer Success & Relationship Management - Build and maintain strong relationships with hotel clients across APAC. - Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals and minimizing churn. - Ensure customers achieve measurable ROI through product adoption and optimization. - Success metrics: Maintain 95%+ gross retention, achieve 110%+ net retention (NRR), and keep churn below 5%. Product Expertise & Advisory - Develop deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions. - Analyze data and market trends, providing clients with recommendations that align with their revenue strategy. - Advise on KPIs such as RevPAR, ADR, RGI, ARI, MPI, and support hotels in improving revenue performance. Onboarding, Training & Support - Manage all post-sales activities for assigned accounts, including onboarding, personalized training, and escalations. - Conduct remote and onsite meetings to drive adoption and maximize client value. - Resolve business issues related to system configuration, monitoring, and best practices. Cross-Functional Collaboration - Partner with Sales and Marketing to support growth through account insights, training, and market expertise. - Serve as the voice of the customer, sharing feedback with internal teams to improve product and service. - Keep customer information up to date in Salesforce and run reporting/analytics in Tableau. Team & Culture - Contribute to a positive, productive environment within the Customer Success team. - Support knowledge sharing and collaboration across departments. What you will do - Has deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions and additional products - Serves as the voice of the customer while conducting remote / onsite meetings - Manages all post-sales activity for their assigned accounts (onboarding, personalized training, continued support, escalations) - Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific needs - Support sales and marketing through sales tools, training and market expertise to ensure their ability to effectively position and sell products. - Conducts analyzes to understand how our products can address issues - Resolves any business issues for the client including (business practices, system, configuration, and system usage and monitoring) - Interact and provide support within assigned team and other departments - Creates a positive and productive environment within the department - Update CS related info and customer information in Salesforce - Run customer reports in Tableau 4. Qualifications Required: - 3+ years’ experience in Hospitality Revenue Management. - Proven track record in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in hospitality technology or SaaS. - Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and RMS systems. - Proficiency in Duetto solutions (preferred) or comparable revenue management tools. - Fluent in English, additional regional languages would be a plus. - Must be able to work and reside in Singapore without the need for sponsorship. - Strong relationship-building, analytical, and communication skills. - Ability to travel regionally within APAC (25–40%). Preferred: - Prior SaaS platform experience in hospitality technology. - Knowledge of APAC hospitality market dynamics and distribution landscape. - Familiarity with CRM tools (Salesforce, Oracle, etc.). #LI-REMOTE