Role Description AO Globe Life is expanding its remote team and seeking professionals who are ready to bring their leadership mindset and client-focused experience into a mission-driven organization. This fully remote opportunity is ideal for individuals with backgrounds in management, client service, operations, or team leadership who want flexibility while continuing to grow professionally. In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and support them through the enrollment process while contributing to a collaborative and growth-focused team environment. Our organization provides structured training, mentorship, and ongoing development to help experienced professionals succeed in a flexible remote setting. Key Responsibilities - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Assess client needs and provide guidance on available benefit options - Assist individuals and families through the enrollment process - Maintain accurate and organized digital records and documentation - Deliver high-quality client service and follow-up support - Participate in weekly training sessions, mentorship programs, and team development calls - Collaborate with colleagues to share insights and support team performance Qualifications - Strong communication and relationship-building skills - Experience in leadership, management, consulting, client service, or operations environments - High levels of organization and accountability when working remotely - Confidence using video platforms and digital collaboration tools - A service-oriented mindset and desire to help others - Experience in customer service, team leadership, consulting, or client management is helpful but not required Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Leadership development opportunities and advancement pathways - Collaborative, mission-focused team culture Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the United States. Our organization continues to grow through a remote-first model focused on service, leadership development, and meaningful career opportunities. Interested? If you are an experienced professional looking for a flexible remote opportunity where you can continue developing your leadership skills while helping families access important benefits, we encourage you to apply today.

Role Description AO Globe Life is seeking motivated professionals to join our mission-driven, fully remote team. Whether you’re a recent graduate in business, marketing, communications, or exploring a new career path, this opportunity offers the structure, training, and mentorship needed to build long-term success. With paid training, ongoing mentorship, and pre-qualified client appointments, you’ll have the tools and support to focus on what matters most—serving clients and developing a meaningful career. - Conduct scheduled virtual consultations with clients via Zoom - Guide individuals and families through personalized benefit options - Support clients throughout the enrollment process with professionalism and clarity - Maintain accurate digital records and follow-up communications - Deliver outstanding client service and build long-term relationships - Participate in weekly mentorship, training, and professional development sessions Qualifications - Strong communication and interpersonal skills - Organized, self-motivated, and comfortable working independently - Confident on video and familiar with digital communication tools - Passion for helping others and contributing to meaningful work - Customer service or client-facing experience preferred but not required - Authorized to work in the United States - Reliable internet connection and a Windows-based laptop or PC with a webcam Benefits - Fully remote position – work from anywhere in the United States - Flexible scheduling designed to support work-life balance - Pre-qualified leads provided – no cold calling required - Weekly pay via direct deposit (commission-based structure) - Vested renewals for long-term income potential - Paid training and full licensing support - Monthly and quarterly performance bonuses - Equity opportunity for qualifying team members - Clear advancement pathways for high-performing team members - Collaborative, mission-driven team environment Company Description For more than 70 years, AO Globe Life has delivered supplemental benefits to working-class families across the United States. We proudly serve union members, credit union members, and veterans while supporting a growing remote workforce dedicated to service, growth, and long-term career development. If you’re ready to build a career where purpose meets opportunity, we encourage you to apply and learn more about joining our team.

💼 The Role We're hiring Loula's founding Provider Success Manager — the first person dedicated to making sure every doula who joins our network feels supported, set up for success, and genuinely excited to work with us. This is a high-ownership role at a company that's still early enough that you'll shape how this function is built. You'll design the systems, write the playbooks, and set the standard for what great provider success looks like at Loula — then run it day to day. You'll own onboarding end-to-end, serve as the primary point of contact for our doula community, and be a key voice internally on how we can make our providers' experience better. You'll be joining a small, mission-driven team where your judgment will be trusted, your ideas will shape how we grow, and your care for providers will ripple out to the families they serve. 🚀 What You'll Do Onboarding & Credentialing - Lead onboarding calls that set doulas up for success from day one — walking them through the process with clarity, patience, and genuine care. - Review onboarding applications and proactively help providers clear hurdles like missing documentation, so no one falls through the cracks. - Own the credentialing pipeline end-to-end: compile and submit applications to payers using Loula's automated tools, track statuses, and follow up consistently until every doula is credentialed and ready to bill. - Build and maintain onboarding resources — guides, videos, workflows, and FAQs — that empower doulas to navigate the process with confidence, even without hand-holding. - Identify bottlenecks in onboarding timelines and partner with Sales and Ops to continuously improve the experience. Customer Experience & Community - Be the primary point of contact for our doula community — responsive, reliable, and genuinely invested in their success. - Use proactive outreach to check in on onboarded doulas, support their continued engagement with Loula's tools, and help them grow their practices by leveraging insurance reimbursement. - Foster a sense of community and belonging among Loula's provider network, so doulas feel like partners — not just users of a platform. - Collaborate with the team to build SOPs and support workflows that enable consistent, high-quality responses at scale. Cross-Functional Collaboration & Strategy - Partner with Sales on smooth handoffs from contract close to onboarding launch, troubleshooting collaboratively when issues arise. - Serve as the voice of the provider internally — sharing trends, friction points, and feedback from the field with Product, Ops, and Research to improve tooling and the overall provider experience. - Contribute to cross-functional initiatives aimed at improving onboarding, retention, and long-term provider satisfaction. 🌱 You Are - Relationship-first. You're energized by being the go-to person for a community you care about — answering questions, removing obstacles, and building genuine trust with the providers you serve over time. - A systems thinker who can execute. You don't just identify problems — you design the process to fix them and follow through until it sticks. - A clear, confident communicator. You can make complex insurance and credentialing concepts feel approachable, and you're equally comfortable advocating for providers in cross-functional conversations with ops, product, and engineering. - Energized by early-stage environments. You see ambiguity as an opportunity, not a blocker — you're the kind of person who gets excited about building something from scratch and creating structure where there wasn't any before. - Mission-driven. You care deeply about perinatal health equity and provider empowerment — and that care shows up in how you do your work. 🛠️ Your Experience You have 3–7 years of experience in customer success, onboarding, account management, or operations — ideally in a healthcare setting, though we're open to adjacent backgrounds if you're genuinely excited about the space. Specifically, you've: - Supported providers, patients, or other stakeholders directly and know how to prioritize, troubleshoot, and escalate in real time - Built or significantly improved workflows, documentation, or systems to help a team scale - Collaborated across functions to solve problems and drive improvements - Managed a book of relationships with professionalism and strong follow-through 💟 Compensation & Benefits - $100,000+ annual salary - Generous equity package - Unlimited PTO - Medical, dental, and vision coverage - FSA & HSA options - Access to One Medical, Talkiatry, Peloton, Kindbody, and more - Short & Long term disability insurance, Life insurance - Team fun! Dinners, activities, retreats 📍 Location California or New York preferred but remote is welcome. Loula is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to building a diverse and inclusive team.

• Design and launch multi-stage user journeys and trigger-based communication flows across all channels • Own bonus & promo logic end-to-end: calculate cost, expected value, risk, then configure it inside the platform • Build deep audience segmentation and keep it clean, validated, and exclusion-aware • Create CRM copy and build templates across email, push, SMS, and in-app channels • QA everything before it goes live: rendering, personalization, journey logic, bonus mechanics • Run A/B tests, track OR/CTR/CVR/deliverability, and turn data into weekly/monthly reports • Maintain docs, naming conventions, and the internal knowledge base