Conquer Cancer Through AI
Software Installation Engineer – LATAM
Location
Mexico
Posted
118 days ago
Salary
0
Seniority
Senior
Job Description
Software Installation Engineer – LATAM
Lunit
• Supporting our pre-sales activities, through direct customer interaction, respond to requests for technical information, including Lunit’s approaches to information security and privacy in addition to the technical implementation. • Actively manage the system design. • Process and install the Lunit systems. • Configure the system in the client’s computer environment. • Develop the interface and integration components. • Perform functional and end-to-end workflow process testing. • Monitor the data conversions from competitor systems into Lunit software. • Monitor the data conversion from legacy systems to new systems. • Support the customer onboarding process by being responsible for installing, monitoring and updating on-premises systems, including training onsite IT staff as required by the customer. • Work directly with our customers, our Customer Success and Software Engineering teams to resolve customer impacting issues.
Job Requirements
- Fluency in English and Spanish required.
- Additional Portuguese language capability desirable.
- Minimum 5 years customer contact experience, or equivalent.
- SQL knowledge regarding backups, restores and permissions.
- IT networking experience and ability to work with customer IT departments to resolve detailed networking issues.
- Explaining, in technical detail, terms like SSL, HTIP, VPN, DNS, DHCP, subnets, Firewalls, switches, TCP/IP won't cause any hesitation or stumble.
- Experience with Windows Server and Linux Servers.
- Experience with Windows desktops and tablets.
- Experience setting up and supporting Thick clients.
- Working understanding of remote connectivity software such as SecureLink, RDP, Citrix, and Cisco VPN.
- At least 5 years technical customer service in the medical device industry.
- An understanding of terms like Modalities, DICOM, PACS, HL7 and RIS.
- A willingness to periodically work scheduled evenings or weekends.
- Ability to work with teams in different time zones and diverse geographic locations including Latin America, United States, New Zealand and South Korea.
- Experience with configuring virtual machines preferable.
- Experience with administering Microsoft Windows preferable.
Benefits
- Lunit International is an Equal Employment Opportunity employer.
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