Pay Range: $15/hr- $18/hr The Insurance Follow Up Rep is responsible for various tasks in the accounts receivables reconciliation process. Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pethealth is seeking a French Bilingual Insurance Agent who will report to the Supervisor, Customer Service. The Bilingual Insurance Agent is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. This role can expect 5-10% of their communications to take place in French, with the remainder in English. Job Location: Remote – Oakville, Ontario Main Responsibilities:  - Responds to internal and external inquiries within stated service level agreements. - Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines. - Analyzes, researches, and resolves problems and discrepancies for member accounts. - Maintains product knowledge, and awareness of customer services policies, and/or store policies. - If applicable, maintains understanding of federal and state regulations to include compliance. - Performs other duties and responsibilities as assigned. Qualifications:  - 2 years customer service, call center, or relevant experience - Must have and maintain OTL License or must obtain within 45 days of hire - Proficiency in both English and French- reading, writing, and speaking both languages smoothly and without hesitation #li-Remote All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Pethealth is seeking an Insurance Agent who will report to the Supervisor, Customer Service. The Insurance Agent is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. Job Location: Remote – Oakville, Ontario Main Responsibilities:  - Responds to internal and external inquiries within stated service level agreements. - Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines. - Analyzes, researches, and resolves problems and discrepancies for member accounts. - Maintains product knowledge, and awareness of customer services policies, and/or store policies. - If applicable, maintains understanding of federal and state regulations to include compliance. - Performs other duties and responsibilities as assigned. Qualifications:  - 2 years customer service, call center, or relevant experience - Must have and maintain OTL License or must obtain within 45 days of hire #li-Remote All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: - Comprehensive full medical, dental and vision Insurance - Basic Life Insurance at no cost to the employee - Company paid short-term and long-term disability - 12 weeks of 100% paid Parental Leave - Health Savings Account (HSA) - Flexible Spending Accounts (FSA) - Retirement savings plan - Personal Paid Time Off - Paid holidays and company-wide Wellness Day off - Paid time off to volunteer at nonprofit organizations - Pet friendly office environment - Commuter Benefits - Group Pet Insurance - On the job training and skills development - Employee Assistance Program (EAP)

Our Benefits: - PTO - Paid holidays - Employee Incentive Program (ICP) - Group Medical, Dental, & Vision - Educational Assistance - 401(k) Plan - Sick Time - Life Insurance/Accidental Death and Dismemberment - Long-Term and Short Term Disability - Medical and Child Care Flexible Spending Accounts - Employee Assistance Program (EAP) Job Summary The Insurance Specialist I is responsible for verifying insurance eligibility and benefits, ensuring authorization requirements are met, and completing pre-registration processes for scheduled outpatient and inpatient services. This role ensures compliance with payor guidelines and provides timely and accurate communication with patients, providers, and medical office staff. The Insurance Specialist I supports the financial clearance process by educating patients on insurance benefits and financial responsibilities while maintaining high standards of accuracy and professionalism. Essential Functions: - Verifies insurance eligibility and benefits for scheduled and unscheduled services to ensure coverage and compliance with payor requirements. - Calculates and communicates the patient’s estimated financial responsibility for scheduled services. - Identifies and ensures authorization and referral requirements are met in accordance with payor guidelines. - Validates and documents all authorizations and referrals according to established policies. - Reviews and determines the medical necessity of scheduled services based on payor criteria. - Accurately documents and maintains all required records and communications in compliance with organizational standards. - Communicates effectively and professionally with patients, physicians, and medical office staff to resolve inquiries and ensure adherence to payor requirements. - Educates patients on insurance coverage, benefits, and financial responsibility, ensuring clear understanding. - Processes and indexes incoming orders promptly and ensures compliance with documentation standards. - Provides timely notification of admission or observation status per payor guidelines for inpatient and observation services. - Performs other duties as assigned. - Complies with all policies and standards. - This is a remote position. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Required: - Education: H.S. Diploma or GED - Experience: 0-1 years of experience in insurance verification, medical billing, or healthcare revenue cycle Knowledge, Skills and Abilities: - Strong knowledge of insurance plans, authorization requirements, and medical necessity guidelines. - Proficiency in Microsoft Office Suite and healthcare information systems (e.g., EMR, eligibility portals). - Excellent attention to detail and organizational skills. - Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals. - Ability to work in a fast-paced environment and manage multiple priorities effectively. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. INDSSFLRCSC