Overview Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring a Senior Solution Consultant, with a DevOps focus to join our Advisory Services Delivery team, reporting to a Delivery Manager. This is not a managerial role. Atlassian Solution Consultants are technical experts with Atlassian solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Solution Consultants are accomplished at delivering performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. This role aims to help enterprise customers get the most of their Atlassian investment. - Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers - Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions - Identify and promote opportunities for service and product expansion within a client’s organization - Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams - Demonstrated expertise in DevSecOps, including - Direct experience with popular best-in-breed products in the DevSecOps space and Atlassian ecosystem that support enterprise-grade SDLC and CI/CD pipelines - Background in software development and/or IT operations roles - Experience directing stakeholders through Atlassian Cloud transformation and adoption at an enterprise scale - Experience identifying, testing, deploying, and/or integrating best-in-breed tooling that satisfies customer requirements and improves the end-user experience across their entire SDLC pipeline - Experience with application security, compliance, hardening techniques, and best practices to secure software and infrastructure - Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Qualifications - 4-6 years of experience within SaaS companies - Demonstrated expertise in our Cloud Platform, including: - Experience administering Atlassian Cloud ecosystems, including applications like Guard, BitBucket, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc - Background in SaaS based-architectures, integration methods, and associated security considerations - Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models - 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $128,700 - 168,025 Zone B: $116,100 - $151,575 Zone C: $107,100 - $139,825 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh.

• Operate and improve platform tools so product teams can ship reliably triaging tickets, fix build issues, and handling routine service requests (access, secrets, environment setup). • Maintain and extend self-service workflows (templates, golden paths) by updating docs, examples, and guardrails under guidance from senior engineers. • Perform day-to-day Kubernetes operations: deploy/update Helm charts, manage namespaces, diagnose rollout issues, and follow runbooks for incident response. • Support CI/CD pipelines (e.g., GitLab CI): keep pipelines green, add/adjust jobs, implement basic quality gates, and help teams adopt safer deploy strategies (blue/green, canary). • Monitor and operate the observability stack using Prometheus, Alert manager, and Thanos; maintain alert rules, dashboards, and SLO/SLA indicators; help reduce alert noise and improve signal quality. • Assist with service instrumentation across the core observability pillars—tracing, logging, and metrics—with hands-on OpenTelemetry usage (collectors/SDKs) and related telemetry tooling. • Contribute to and improve documentation: runbooks, FAQs, onboarding guides, and standard operating procedures. • Participate in an on-call rotation as needed with a well-defined escalation path; assist during incidents, post small fixes, and capture learnings in docs. • Help with cost- and performance-minded housekeeping: right-size workloads, prune unused resources, and automate routine tasks where appropriate.

• Collaborate with other engineering teams to support services before they go live through activities such as systems design consultation, platform and software framework development, capacity planning, and launch reviews. • Continuously innovate by identifying weaknesses, proposing creative solutions, and leading initiatives that simplify, scale, and harden the platform. • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. • Ensure **optimized observability**: improve and expand monitoring and alerting using Datadog; define SLOs/SLIs and build actionable dashboards that drive reliability outcomes. • Develop and promote automation: enhance internal tooling, IaC frameworks, and pipelines (Terraform, GitLab CI/CD) to reduce manual interventions and enable self-healing systems. • Scale systems sustainably through automation and by driving changes that improve reliability and velocity. • Practice sustainable incident management and blameless post-incident analysis. Lead post-incident reviews (RCA) and identify long-term fixes that improve stability, reliability, and developer experience. • Implement monitoring, logging, alerting, and SLA reporting. • Create and maintain technical documentation. • Implement, maintain, and evolve SRE best practices. • Act as **incident commander** during incidents: coordinate cross-team response, manage communications, and ensure rapid service restoration.

• Work closely with software developers, system administrators, and other stakeholders to understand the requirements and objectives of projects. • Collaborate on the design, implementation, and maintenance of continuous integration and delivery pipelines. • Create and maintain comprehensive documentation for systems, processes, and configurations. • Design, implement, and manage automation processes for software build, deployment, and configuration. • Evaluate, select, and implement tools and technologies to enhance the efficiency of the development and deployment processes. • Manage and maintain Azure cloud infrastructure to ensure scalability, reliability, and security. • Implement infrastructure as code (IaC) using tools such as Terraform, ARM Templates, and others. • Establish and maintain CI/CD pipelines to automate the software delivery process, including build, test, and deployment phases. • Develop and implement monitoring solutions using Azure Monitor, Application Insights, and Log Analytics to ensure the health and performance of systems and applications. • Proactively identify and address issues related to system performance, reliability, and scalability. • Implement and maintain security best practices in infrastructure and application deployment including Azure AD, Key Vault, and Network Security Groups. • Ensure compliance with regulatory requirements and company security policies. • Provide support for development and operations teams, addressing issues related to build failures, deployment problems, and system outages. • Participate in on-call rotation to respond to and resolve critical incidents.