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GovCIO is a service-disabled-veteran-owned small business (SDVOSB) that offers technology services to improve business performance for government organizations.
Senior Clinical AI Technical Integration Specialist
Location
United States
Posted
74 days ago
Salary
$110K - $120K / year
Seniority
Senior
Job Description
Senior Clinical AI Technical Integration Specialist
GovCIO
• Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites. • Assist in validating system interactions and technical workflows within CPRS/VistA environments. • Identify technical gaps, workflow dependencies, and operational impacts observed during testing. • Support development of standardized testing approaches to ensure alignment with business and clinical requirements. • Attend training sessions, office hours, and technical support calls to troubleshoot issues in real-time. • Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues. • Engage directly with end users to resolve access issues, equipment challenges, and technical barriers. • Perform structured root cause analysis and identify systemic patterns impacting technical performance or workflow usability. • Recommend remediation approaches based on recurring issue trends. • Work with multiple Ambient AI vendors independently to troubleshoot technical issues impacting providers. • Route tickets and technical findings to appropriate escalation teams including Scribe support teams, ESD, OCTO shared services, and program leadership. • Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities.
Job Requirements
- Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline.
- Equivalent combination of education and relevant technical experience supporting complex systems, testing environments, or operational technology support.
- 5 to 8+ years of progressive experience supporting healthcare operations, digital health platforms, telehealth systems, QA/testing, or enterprise software environments.
- Demonstrated experience troubleshooting complex technical and operational system issues, including workflow, data, and configuration challenges.
- Experience supporting testing activities, defect triage, or validation workflows.
- Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts within complex healthcare environments.
- Experience coordinating with engineering teams, vendors, or operational support organizations.
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
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