Soporte Técnico, Mesa de Ayuda, QA
Location
United States
Posted
68 days ago
Salary
0
Seniority
Junior
Job Description
Soporte Técnico, Mesa de Ayuda, QA
WebExport
• Resolución de tickets y atención telefónica a clientes • Análisis de las consultas realizadas por los clientes • Brindar asesoramiento sobre las consultas realizadas por el usuario sobre el sistema de gestión, académico, contable administrativa, liquidación de sueldos, etc. • Registrar los incidentes en nuestro sistema de tickets • Realizar testeos de las soluciones y funcionalidades realizadas
Job Requirements
- Contar con seis meses / un año de experiencia en posiciones similares
- Conocimientos de Testing y QA
- Experiencia en el rol de CX y medición de NPS
- Estudios terciarios / universitarios en curso o finalizados en carreras de sistemas
- Predisposición para recibir capacitación
- Orientación a objetivos
- Proactividad
Benefits
- Employees can work remotely
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