Soporte Técnico, Mesa de Ayuda, QA

Location

United States

Posted

68 days ago

Salary

0

Seniority

Junior

Associate Degree0.5 yrs expSpanish

Job Description

Soporte Técnico, Mesa de Ayuda, QA

WebExport

• Resolución de tickets y atención telefónica a clientes • Análisis de las consultas realizadas por los clientes • Brindar asesoramiento sobre las consultas realizadas por el usuario sobre el sistema de gestión, académico, contable administrativa, liquidación de sueldos, etc. • Registrar los incidentes en nuestro sistema de tickets • Realizar testeos de las soluciones y funcionalidades realizadas

Job Requirements

  • Contar con seis meses / un año de experiencia en posiciones similares
  • Conocimientos de Testing y QA
  • Experiencia en el rol de CX y medición de NPS
  • Estudios terciarios / universitarios en curso o finalizados en carreras de sistemas
  • Predisposición para recibir capacitación
  • Orientación a objetivos
  • Proactividad

Benefits

  • Employees can work remotely

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