• Build and cultivate strong client relationships based on trust, open communication, and collaborative problem-solving. • Work closely with the Chief Delivery Officer, the broader Engagement Lead team, and the Forensic Consulting team to lead and oversee active client-facing incident response engagements, to guide clients through the entire incident response lifecycle from detection to recovery. • Conduct scoping calls with clients to define the incident scope, objectives, and expectations of each engagement, providing regular client updates. • Work closely with the Project Management team, other Engagement Leads and the Forensic Consulting team to ensure effective coordination of resources and expertise on client matters. • Provide well-informed solutions that go beyond immediate client challenges to achieve long-term security goals. • Communicate complex cybersecurity concepts both internally and externally and produce clear and concise verbal and written reports detailing incident findings, and analysis. • Invest in career development and provide mentorship to a team size ranging from 3-5 Forensic professionals and/or members of the Principal Engagement Lead team. • Openly share knowledge and information with team members cultivating a culture of continuous learning, and staying up to date on industry trends, emerging threats, and best practices. • Collaborate with internal teams, external partners, and clients to refine and document incident response processes and best practices. • Partner with Product and Marketing to contribute to Surefire Cyber content and attend various industry conferences or events as needed. • Provide after-hours (on-call/weekend rotational) support as required to address critical incidents and maintain continuous coverage.

Role Description The position will design, develop, implement and determine the methodology used to produce and use data analytics to meet or inform organizational objectives and to contribute to the overall profitability and strategic positioning of the company. The incumbent will identify, develop, and lead data analytic projects that measure, inform and improve departmental and company performance and meet customer needs/satisfaction within established budgets and project guidelines. Qualifications - Bachelor's degree in related field - Master's degree or relevant experience/certification equivalent in area(s) of health informatics, public health (MPH), Data Science/Analytics, Biostatistics, Healthcare Administration (MHA), Business Analytics/MBA (healthcare focus), Computer Science (healthcare analytics experience required) - Healthcare domain knowledge in areas such as claims data, quality measures, value-based care modules, utilization analytics, risk adjustment, population health analytics, clinical workflows and revenue cycle basics - Data and analytics knowledge such as SQL (advanced), data warehousing concepts, Extract, Transform, Load (ETL) pipelines, data governance and data quality frameworks, BI tools (i.e., Power BI, Tableau/Looker, etc.), predictive modeling concepts, basis statistics, Key Performance Indicator (KPI) development and matrix design - 7 years' related work experience including 5 years direct supervisory/project management lead or other leadership experience - Demonstrated understanding of the latest trends and developments in analytics - Strong analytical background working in data management - Strong communication skills and the ability to translate complex models in easy to understand terms - Proven ability to manage and teach others - Ability to complete multiple assignments in a compressed timeframe within a dynamic organizational environment Requirements - Work closely with IT and the operating companies' management to identify opportunities where data analytics can drive successful decisions, strategies and cross-functional enhancements across and within the companies. - Work directly with operational management to develop and lead short and long-term projects to assist company leadership with turning identified opportunities and leadership inquiries or pursuits for information into successful decisions, strategies and cross-functional enhancements across and within the companies. - Create the analytic foundation for the companies that will ensure their competitive advantage. - Work with IT to develop the data architecture and infrastructure to support the various analytic requirements of the companies and their departments and to support the strategic direction for the organization's analytic capabilities. - Work directly with operational management to develop best-in-class reporting and communicate data-driven insights to drive client strategy and decision making and lower operating costs. - Develop specific, measurable client business objectives and the means to measure those objectives. - Coach and provide feedback to informatics employees and client groups to elevate the performance level of individual contributors, leaders and teams. - Develop and initiate projects to produce, represent and communicate data analytics across the companies. - Build trusting and collaborative relationships with leadership and individual contributors within operations and IT at all levels. - Recommend and manage proprietary tools, vendors and/or third-party technologies to report and analyze data. - Ensure the quality and timeliness of measurement deliverables to meet management/leadership expectations and identify measurement needs. - Educate and train client groups and informatics employees as needed. - Develop presentations and other communications that are clear, compelling and persuasive. - Perform other duties as the supervisor may, from time to time, deem necessary. Benefits - Medical, dental, vision, life and supplemental insurance plans effective the first day of the month following date of hire - Short- and long-term disability benefits - 401(k) plan with company match and immediate vesting - Free telehealth benefits - Free gym memberships - Employee Incentive Plan - Employee Assistance Program - Rewards and Recognition Programs - Paid Time Off and Paid Sick Leave Company Description Are you interested in joining a team of experienced healthcare experts and have the ability to shape and transform the healthcare delivery system? At our family of companies, everything we do is to help improve the lives of the nearly 12 million Medicare beneficiaries we serve and 700,000 health care providers who care for them. It is our goal to help create a better health experience for all consumers. Join our winning culture and help transform Medicare for the millions of people who rely on its services.

Establish a new unit to support this effort, lead, and develop this team, including staff and contractors. This is a team with diverse technical expertise that collaborates with units across the institution.

• Lead a Global Team: Directly manage a Manager and a global team of 15 CSMs (and growing), fostering a culture of technical excellence and proactive customer advocacy within the Commercial segment. • Low-Touch Strategy Development: Design and execute a sophisticated "one-to-many" CS strategy. You will move away from manual intervention toward a scalable model that maintains high engagement through innovation. • Scaled Digital Journeys: Build end-to-end digital customer lifecycles. You will automate onboarding and adoption paths to accelerate "Time to Value" (TTV) milestones for thousands of users. • AI-Enhanced Customer Experience: Act as a pioneer in the "new age" of CS. Identify and implement AI-driven tools and workflows to provide a personalized, high-touch feel at a massive scale. • Scale-Focused Content Strategy: Shift the paradigm from manual support to a digital-first resource engine. Lead the creation of automated webinars, interactive documentation, and self-service hubs. • Value-to-Utilization Alignment: Monitor the health of the commercial base to identify and bridge "Value Debt." You will ensure that customer technical utilization directly translates into realized business outcomes to prevent churn. • Strategic Forecasting: Partner closely with the Renewals Manager to develop precise annual and quarterly forecasts, driving higher retention and expansion rates across the scaled segment.