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Helping Companies Bring Joy to CX.
Senior Software Development Engineer – Professional Services
Location
United States
Posted
69 days ago
Salary
$114.6K - $274.4K / year
Seniority
Senior
Job Description
Senior Software Development Engineer – Professional Services
Five9
• Gather and document customer business requirements. • Analyze integration feasibility and design solutions leveraging APIs. • Develop and implement web applications, services, and system integrations. • Communicate technical solutions clearly to both technical and non-technical stakeholders. • Document solution requirements and features in a Statement of Work for customer review and acceptance. • Estimate project timelines, level of effort, and delivery schedules accurately. • Manage multiple concurrent projects and tasks effectively.
Job Requirements
- 5+ years of experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya.
- 3+ years of experience developing web-based applications (HTML5, JavaScript) with frameworks and libraries such as jQuery, Backbone.js, Bootstrap, RequireJS, Ext JS, or Marionette.
- 1+ years of experience with web application hosting services such as Heroku, OpenShift, or self-hosted Node.js services.
- Experience integrating with CRMs, Marketing Automation, or Lead Management systems (Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, Zendesk, Velocify, etc.).
- BA/BS degree or equivalent work experience required.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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