Job Title: Medical Virtual Assistant Job Code [VC-LTPTM-5] Position Type: Full-time Work Hours: 9:00 AM - 5:00 PM EDT Work days: Monday - Friday  Rate: $6 - $7 / hour About the Company The company is a pediatric therapy provider delivering care to children and their families throughout Orlando, Florida. The practice offers specialized services including speech therapy, physical therapy, occupational therapy, and Applied Behavior Analysis (ABA) therapy, supporting children’s developmental and behavioral needs. Key Responsibilities: 1. Patient Call & Insurance Tracking - Track incoming patient calls and maintain organized records of patient calls and insurance information. - Document patient insurance details and maintain accurate tracking records to support patient follow-ups and clinic coordination. 2. Insurance Communication, Claims & Credentialing - Communicate with insurance companies regarding coverage, claims, and authorization requirements. - Process insurance claims, assist with prior authorizations, and apply medical coding (ICD-10, CPT, HCPCS) to support accurate claim submission. - Assist with credentialing-related documentation and insurance requirements when needed. 3. Administrative Support & Patient Scheduling - Handle patient phone calls, intake, and general inquiries. - Schedule, confirm, and follow up on patient appointments to support clinic operations. - Maintain and update patient records in compliance with healthcare regulations and confidentiality standards. - Provide general administrative support including document processing, patient correspondence, and coordination related to scheduling and pre-authorizations. 4. Additional Operational Support - Provide billing support, including generating invoices and responding to billing inquiries. - Assist with remote patient monitoring by tracking patient health data and coordinating with healthcare providers. - Schedule interviews for Indeed candidates and coordinate availability between hiring managers and applicants. - Maintain and update supervision tracking spreadsheets to ensure accurate and organized records.

• Answer high-volume inbound phone calls and serve as the first point of contact for patients • Verify patient insurance information accurately and efficiently • Route calls appropriately and handle patient inquiries based on their needs • Communicate clearly and professionally with patients, parents, and internal team members • Coordinate with the internal team to ensure calls and requests are handled correctly • Document and manage patient information using practice management systems (Dentrix) • Maintain HIPAA compliance and ensure confidentiality of patient information at all times • Support administrative front desk tasks as needed

Role Title Virtual Assistant Trainer – Live Class Facilitator (Remote, PH Time) Role Summary You deliver live, structured training sessions that turn trainees into confident, job-ready Virtual Assistants. You actively manage classroom dynamics, engage learners in real time, and intervene when trainees struggle to ensure knowledge retention. You collaborate with curriculum developers and operational teams to continuously refine training programs. This role is not for candidates who avoid hands-on facilitation or rely solely on pre-written scripts. Core Responsibilities Training Facilitation (Core Function) - Conduct daily live sessions on Zoom, Google Meet, or Microsoft Teams. - Deliver training modules clearly, breaking down complex concepts into actionable steps. - Keep trainees engaged with Q&A, roleplays, interactive discussions, and scenario simulations. - Intervene immediately when learners fail to grasp critical concepts. Learner Engagement & Classroom Management - Maintain a high-energy, supportive learning environment. - Encourage participation from all trainees, managing different learning styles. - Handle real-time questions, objections, and learning blockers without delay. - Keep sessions on track and ensure trainees meet learning objectives. Practical Training Execution - Facilitate hands-on exercises, system walkthroughs (CRM, bookkeeping, AI tools), and scenario-based activities. - Monitor trainee completion and guide corrections during live practice. Performance Monitoring & Feedback - Observe trainee performance and provide immediate, actionable coaching. - Conduct knowledge checks (quizzes, recaps, drills) to ensure retention. - End each session with clear takeaways and next steps. Assessment Facilitation - Administer practical assessments, guide trainees through instructions, and ensure integrity. - Provide initial evaluation and feedback to trainees. Collaboration with Training Team - Communicate feedback to curriculum developers and operational teams. - Suggest improvements to materials and class structure based on trainee performance. What We Actually Care About - You proactively intervene when trainees struggle, keeping sessions productive. - You engage participants dynamically, managing multiple learning styles simultaneously. - You convert structured material into actionable, retained knowledge. - You provide meaningful, immediate feedback and corrective coaching. - You improve training materials through observed gaps and practical experience. What This Role Is NOT - A role for someone who only reads slides or scripts without actively engaging trainees. - A passive observer who waits for trainees to ask questions. - A position that avoids responsibility for knowledge retention or practical outcomes. - Suitable for candidates uncomfortable facilitating virtual sessions or handling group dynamics. Position Details - Hours: Full-time, PH time zone; remote. - Structure: Direct hire; long-term, performance-driven role. - Environment: High-energy, fast-paced, results-oriented. Application Instructions - Submit a 1–2 page facilitation plan for a live training session: - Include structure, engagement techniques, knowledge checks, and handling of difficult learners. - Highlight one real-life scenario where you had to intervene to ensure understanding.

This is an exciting role working with a successful founder! You are joining a powerhouse operation running multiple fast-growing companies simultaneously. One side is the hottest agency in the author space. Scaling bestselling authors who move millions of books and command massive audiences. The other side is a crushing Amazon business doing serious revenue with proven systems and relentless execution. Built by operators who understand leverage. Not wannabe entrepreneurs playing startup theater. These are real companies with real revenue and real momentum. The kind of businesses that require someone who can think three steps ahead and execute flawlessly under pressure. This is not a calendar coordinator role where you send meeting invites and hope for the best.  This is the operational command center of a multi-company empire. What You’ll Actually Do - Own the executive calendar across multiple companies and priorities.  - Coordinate complex project timelines with authors, publishers, and Amazon operations.  - Manage high-stakes communication with bestselling authors and enterprise partners.  - Build systems that scale across different business models and industries.  - Handle confidential deals, contracts, and strategic partnerships.  - Filter and prioritize incoming opportunities so the executive focuses on what matters. Coordinate travel, events, and author meetings with perfect execution.  - Manage vendor relationships, payments, and operational logistics.  - Create order from chaos when priorities shift at the speed of business. What We Are Looking For - 5+ years of executive assistant experience with high-growth companies.  - This is key: You have managed executives running multiple businesses simultaneously. Exceptional written and verbal communication in English. - Experience with complex calendar management across time zones.  - Huge plus if you have worked with authors, publishers, or Amazon businesses.  - You thrive under pressure and changing priorities.  - Obsessive attention to detail without losing sight of the big picture.  - Proactive mindset. You solve problems before they become problems. Who This Is NOT For - If you need constant direction, this is not for you.  - If you get overwhelmed by fast-moving priorities, this is not for you.  - If you cannot handle confidential information with absolute discretion, this is not for you.  - If you want a slow-paced corporate environment, this is not for you.  - If you need everything mapped out in advance, this is not for you. Who This IS For - This is for you if you want to work directly with a proven operator building multiple winners.  - This is for you if you thrive in dynamic environments where no two days are the same.  - This is for you if you want to be indispensable to companies that are actually moving the needle. This is for you if you can anticipate needs, solve problems, and create systems that scale.  - This is for you if you want real responsibility and direct impact on business outcomes.  - This is for you if you want to work alongside someone who has built multiple successful companies. Why This Role Is Different You are not just supporting one executive. You are the operational backbone of a multi-company portfolio.  Direct exposure to high-level strategy across completely different industries.  Work with bestselling authors, major publishers, and Amazon at scale.  Your systems and execution directly impact millions in revenue. Apply now.