• Ensure customer success in building and launching Amazon Connect solutions for customers • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform • Facilitate business process reviews to identify customer requirements and processes • Educate customers on the value proposition of AWS and participate in architectural discussions • Lead discovery for customers, help build ROIs for projects, and deliver presentations • Translate customer requirements into contact center design • Oversee and mentor technical teams, providing guidance and support • Act as a liaison between technical teams and business stakeholders • Drive best practice contact center design into every aspect of solution delivery • Effectively manage all aspects of project and customer communications • Deliver customer end-user training and documentation • Exercise independent judgment on enterprise level projects • Lead vision and strategy discussions with contact center and customer service leadership

• Manage a steady flow of inbound and outbound calls with potential clients and their families. • Listen deeply to client needs and match them to the right care solutions. • Clearly communicate our services, ask for commitment, and schedule follow-up consultations. • Meet or exceed individual and team sales metrics, including call volume, conversion rates, and quality standards. • Use CRM tools such as Salesforce or others to track activity and follow up consistently.

• Become a subject matter expert on healthcare payments and challenges medical and dental practices face in collecting patient payments. • Prospect in-person and virtually to healthcare practice office managers and doctors to articulate our value population, connecting our solutions to their business needs. • Connect with dental associations, chamber of commerce and other community groups and businesses to build a strong pipeline of lead referrals. • Leverage CRM data and tools to help prospect and prioritize interested practices, successfully managing a pipeline to consistency reach sales initiatives. • Collaborate with Sales Directors and fellow Practice Consultants on best practices, competitive and market intelligence. • Truly “own” your territory, using data, tools, and sales support to manage daily and weekly game plans to maximize selling opportunities.

• Assist in pipeline development and sales pursuits using Subject Matter Experience • Co-develop messaging and value proposition materials with the sales and marketing teams • Develop and lead Solution Workshops with prospects and existing customers • Help customers achieve their desired results from RegScale • Design and institute a value calculator to assess value received by customer organizations • Collaborate with functional stakeholders to develop and execute customer enablement programs